Ride Time

We have had multiple issues with RideTime, of which we have received no response to any of them. When the car was delivered to us it was missing the front plate bracket. According to the CarProof the car was only ever registered in Manitoba so the part was obviously not placed back on the vehicle during the safety inspection or detailing. We were to pay from our own pocket in order to mount a front license plate as six months later we have received no response from RideTime on this issue. The car was purchased from our home five hundred kilometers from Winnipeg. Nowhere in any of our communications with RideTime did they bother to mention that it only included one key. Six months later we have received no response from RideTime on this issue. The sales representative we dealt with was obviously very inexperienced and quite inept. She stated the auto finance company was called “Auto Finance” when it turned out to be Scotia Bank. She couldn’t answer any questions and always had to consult someone else. She also managed to mess up our insurance forms which were mailed to us. Luckily the insurance broker accepted them anyway or we would have had to have them couriered again to register the vehicle. Six months later we have received no response from RideTime on these issues. My wife was visiting Winnipeg in three weeks from the date of purchase yet we were pressured to take delivery of the vehicle in advance of this date. Once we agreed to take delivery they made my wife’s sister come to the dealer to pick it up while their website states: “How you drive away in your dream car is completely up to you! We’ll deliver your car straight to your driveway, whether you’re just down the street in Winnipeg or anywhere in Canada or the United States”, we were told by one of the owner’s (Andrew) that the service department was “humming” and that they had multiple staff out with “sinus infections” and couldn’t be bothered to deliver a vehicle to Fort Garry twenty minutes away (let alone anywhere in Canada or the US). Andrew was routinely rude to both of us after we refused to buy overpriced Gap protection for our vehicle. Gap protection is priced at $1,000 and would cover the difference in the amount owing on a loan if the vehicle were to be in an accident. I pay $180 a year for insurance on my home’s possessions with coverage up to $35,000. How is a $1000 policy for a car purchased at $13,500 a good value when MPI states less than 1% of cars on the road are in an accident every year (let alone the unknown stat of how many are written off?). The car’s exterior wasn’t cleaned for delivery when it was picked up. It’s now six months later and we have received no response from RideTime on any of these issues. Once the car reached us in Swan River there was a random part from another car in the back seat. The sales representative had no explanation for what it was. Four months after taking delivery we went to get the tires serviced and realized we had no key to unlock the bolts on the tires when the tire shop informed us that it wasn’t in the vehicle. We called RideTime about this issue and much to no one’s surprise they were completely unhelpful and never responded. The tire shop had to break the bolts and we had to replace them at our own expense. My wife’s review has been up on Facebook for months and we have received no communication. It’s clear this company is great to deal with when a sale goes right but are completely unhelpful when anything goes wrong. We aren’t difficult people to please, a simple apology would have gone a long way for the majority of our issues (and save them our reviews) but we have heard nothing. While their website states “We promise to delight you every step of the way—so if you can think of anything to make your experience better, please let us know.”, we have routinely attempted communication with them to rectify these issues but have received absolutely nothing in return. It’s obvious this statement and ones like it are simply marketing gimmicks and RideTime has no concern for their customers should they have any issues.