Audi Oakville

i received the worst service at Audi Oakville. Sylvia Szczykutowicz was rude, Honestly today I felt taken advantage of and quite frankly I cannot believe how this dealership thinks changing a battery in my vehicle that had 14,000 km for $810.00 and labour to change a battery is 2 hrs. I have never felt bullied and gauged like this in my life. I came to Oakville as they were open early and my car had to be battery boosted so I knew it was the battery. Sylvia said a diagnostic was needed, I was annoyed but agreed because I had a platinum warranty and if it was more than the battery it would be covered. I waited in the lounge and Sylvia knew when I called that I wanted the battery changed and to go home and I knew it was just that but I was sent home and lectured on why I am not driving the car to her standards and that is why my battery is not charging and now needs to be replaced. I drive the car quite a bit around when needed. Sylvia had to get the driver to drive me home and I was a little thrown back as it was clear I wanted to stay and have the battery replaced and leave that is why I came to them in the first place. Sylvia commented I lived in Mississauga and how she will get someone to drive me home as it is out of boundaries, I would have waited and if I knew the cost I would of taken the car out of there immediately. I felt her tone was very unprofessional and reading the reviews here, this is not the first time someone has commented on this location and on Sylvia and the dealership. The charges were not transparent with the labour costs which I paid to change a battery on my car were $495.00 plus tax and paid $810.00 for a battery and installing. I will never step foot in this dealership again. I have been to Midtown Audi and it is night and day experience. I felt bullied today and taken advantage of. Quite sad that they think this was ok to do. I felt it was all strategic. Nothing was transparent. Honestly the most horrible experience and money gauging place I have ever been to.