South Bay Hyundai

Unfortunately I have not been impressed with the sales or service experience. I purchased a certified used 2016 Genesis from your dealership. I felt the salesman was a bit pushy, rushed me and was not happy with the vehicle I decided to choose and therefore I felt the sale was not professional. I was then told I would receive parts that needed to be fixed. I had to schedule 4 appointments to fix an air vent because of miscommunication. I was never called or texted with a reminder appointment, no email was sent, I felt Kathy Nguyen was rude to me and I dislike visiting your service center. Also the car has brakes making a squeaking noise and I was told that is normal and they are over 50% so they are fine. I was the Executive Director for an automobile museum for 4 years and am familiar with cars and servicing and felt they disrespected me by making such a blank statement. Also, the car I purchased smells. Obviously the previous owner was a smoker. It was masked and about 1-2 weeks after owning the car I could smell how awful it was. They had Febreze car deodorizers all through out the car and I am pretty unhappy overall with the experience. I have purchased cars from Manhattan Beach Toyota for over 12 years and they are very good with communication. I hope this helps and your communication in the future can become better.