Elk Grove Subaru

I arrived at Elk Grove Subaru on Sat. 8/18/18 at 12:00pm to TEST DRIVE a Crosstrek and an Impreza. I had contact the day prior on the internet with Ashley Gonzales and was heading in to ask for her when Bill Cooks side swiped me in the parking lot. Although he was a nice guy, Mr. Cooks KNOWINGLY sent me home EIGHT hours later in a damaged vehicle (the entire paint job was covered in spots- I couldn't see them as the car was wet and I was STARVING and EXHAUSTED of the entire process!) I called on Sun. 8/19/18 and was told by Sonny via approximately seven different phone calls, I couldn't bring the car in until Monday (which meant I had to take time off work). I asked to speak with the owner of the dealership and Sonny told me, "the owners of the dealership do not get involved with day to day dealings and would NEVER call you back." On Mon. 8/18/18 Kurt Klima took one look at the vehicle and said they would most likely have to repaint the entire car and would need to get me into another one. Mr. Klima also stated the Lasher brothers are really nice guys that are in the Dodge dealership daily and happily speak to customers? Mr. Klima called me at 2:30pm to inform me the Cook's Collision had just picked up the car and he wouldn't know anything until the following day. On Tues. 8/21/18 I did not hear anything until 3:30pm, and the car was still being looked at- they were not able to get the spots out. Mr. Klima stated Sonny would get back to me. I did not hear ANYTHING on Wed. 8/22/18. At that point I called Subaru of North America and spoke to Anthony, who stated they do not normally get involved with sales, but he would call the dealership and get back to me. Anthony left me a message stating he spoke to Sonny and he would be getting back to me. At 5:05pm that evening, Anthony called me back (after his shift ended) to ensure I was contacted, I stated I had not heard anything and he said he would try to get someone on the line. He came back with Sonny and while Anthony listened, Sonny said he was, "VERY surprised I had made this call" (to Subaru of North America). He then stated he had a car there for me and I should come now as he can't guarantee I wouldn't have to wait if I came another time. We agreed I would be there by 6:00pm. Anthony said it sounded like this was resolved. I went home, plugged in my phone, fed by dog and went upstairs to get ready, in the meantime received two separate calls saying DO NOT come down here, the vehicle is damaged, too. I next received a call at 7:00pm on Thurs. 8/23/18 from another manager stating they were trying to get a dealer transfer, etc. (voice message). I had plans to go out of town that weekend and was leaving early Friday morning, which I had communicated on Sun. 8/19/18. I next received a call from Sonny on Fri. 8/24/18 in the late afternoon stating he would just get me into a 2019 and keep the payments the same, because all the 2018's had been sitting too long and had something wrong with them. He also said he wasn't working that weekend and would to call on Mon. 8/27/18. After several additional phone calls and emails (I asked him to please have the paperwork ready, he BEGRUDGINLY said he would, but continued on with not knowing how long it would take and he couldn't promise he wouldn't be helping someone else, etc., just shockingly poor customer service. On Tues. 8/28/18 (TEN DAYS AFTER the purchase of the car and HOURS of phone calls/emails) I left work early to go sign the new paperwork. The additional piece of the story was, they ONLY gave me $7K for my 2011 BMW 328i with 83K miles - MINIMALLY a $1,500 loss I agreed to on 8/18/18 after seven plus hours of dealing with multiple men, no food, and super-hot weather. I feel 100% taken advantage of by Elk Grove Subaru, especially Sonny Aivazian. I will never go to a car dealership without a man again in my life, which is a pathetic statement in 2018! Shame on the Lashers and Vince Bloom for running a car business in such a way that a woman is prohibited from receiving a fair deal. This was bar none the most horrific car buying experience of my life.