Jaguar Land Rover Calgary

They don't care about their customers, only goal is to sell, or lease and forget you, Leased 3 vehicles in one month, and bought a Velar couple months before. Vehicles leased under Company, which my son was part owner and worked, in January 2020. In January 2021 my son became extremely ill and God took him in March 2021, his vehicle had less than 9000k, we begged this dealership (Jiri Gronzil) to please take my sons vehicle back. They would only do it if we paid the remaining amount on the lease, they would not try to help us in any way, as long as they get their money they don't care what you're going through. If we didn't have such an amazing experience at Jack Carter we might have excepted this from Jaguar Land Rover Calgary, thinking this is normal with leased vehicles. We also leased a truck through Jack Carter in August 2020, we called Jack Carter explained what happened, they asked us to return the truck, we were there for maybe 10 minutes, they looked at the truck, we signed one form and left, no extra charges no payments to make till the end of the lease. Why such a different experience, Jack Carter obviously cares about their customers. Land Rover vehicles are great I've no problem with them, but Jaguar Land Rover Calgary, customer service is one of the worst in Calgary, They stopped taking the leasing payments in July, no idea why, I thought that was nice of them, not knowing that they sent a collection and repo company after me. I never stopped payment and talked to them CDLSI (Christine P) asking why they stopped taking payments and how do I send them the outstanding amount. Really couldn't give me an answer, had to hire a Lawyer, and they gave him a hard time as well, Not only do I keep paying for a vehicle that is sitting i the garage, never driven, I had to pay a lawyer to get them off my back, for something that was their fault. The incompetence, and lack of empathy from this dealership is shocking. If you enjoy buying from an arrogant, over priced, blood xxxxxxx dealership this is the one for you. If not RUN elsewhere.