DePaula Chevrolet

DePaula was the first stop in our search for a new vehicle. It ended up being the only stop we needed to make. Car buying can be pain. Pre-approval as you walk in the door, hours spent test driving vehicles you really have no interest in, tough negotiating and then nonstop followup calls/emails from pushy sales staff. However, DePaula was the complete opposite. I can't speak highly enough of the staff we worked with. Especially sales manager George DeJesus. George was fantastic from start to finish. We explained which vehicle we were interested in and he worked diligently to try to get us to the price we wanted at the terms we wanted. George was honest, friendly and accommodating. He calls it his 'unlimited plan' for customer service. It truthfully felt like it. Aside from George we also worked spoke with Becky in Internet Sales, Alvin in Finance and spoke with Gary in management. Becky is 100% the reason we started our search at DePaula. Out of four online inquiries we put in for different vehicles at different dealerships, she was the only one to call at the time we stated in the notes (others called nonstop all day). She was nice and polite and sent one follow-up email to 'prepare' us for our test drive. And that was it. A call and a followup email. It was very welcoming and didn't make us feel pressured in any way. Finance, like the sales process, can often feel stressful and pushy. Even being understaffed on the day we took delivery, Alvin took his time to thoroughly walk us through our current remaining warranty coverage, our financing options and additional packages to protect the vehicle. Never once did we feel obligated or pressured into adding on packages or financing through one of their providers. Gary, management, called me the day after our initial test drive to ask 'what would it take to make a deal happen?'. In short, I told him where we wanted to be... and he did what he could to make it happen. He didn't push or persuade us to do anything we didn't want to do. The numbers he came back with for both our trade, and the new vehicle, felt more than fair. From initial contact, to delivery, the entire process took less than a day. We walked in to DePaula on a Thursday at 6:30pm (they closed at 8pm), couldn't make it in on Friday before close, shook hands at 10am that same Saturday and the vehicle was delivered at 2pm that day. In short- 'Refreshingly different' is the best way to describe the DePaula Chevy experience. From beginning to end the entire process felt completely different than any vehicle shopping experience I have had in the past. I don't think we'll be shopping anywhere else in the future.