Need a Car Trenton

July 15, 2017

"HORRIBLE dealership. "

Sarah

I've had my van through these people for less than six months. Was told there was nothing wrong with it. It was all certified and ready to go. Having four small children, they knew having a reliable, WORKING vehicle was what we absolutely needed. I was also told at the time that I went in to fill out an application and fill out paper work, that I would only have to pay 300 a month if I put down a 500 down payment. I was approved, and the next thing I know, in the paper work, my payments were made to be out well over 400 dollars a month. When asked about this, I was then told that if I put ANOTHER 500 dollars down, then maybe they could lower it to 300. Whatever. I let it slide as I needed a vehicle. In these few short months, I have had to replace all FOUR tires. One even blew out on the high way after having it for a month and a half and left us stranded for a bit. I've had to replace all of the break pads, ball joints, an axel, the battery and countless other parts. And the kicker? My vehicle broke down completely in Picton, over an hour away from where I live after I dropped my oldest daughter off to her father for a visit (thank god it was after), and I was stranded there for 3 hours until a tow finally came. It was towed to my mother's first in Deseronto and cost me 90 dollars and then again to my mother in laws house (she has CAA so it didn't cost me that time) as her neighbor was a mechanic. Couldn't find out what was wrong with it, so I called Need A Car and explained everything that had gone on. I continuously called and kept getting the same answer, "We'll figure out what we can do and then call you back." They also told me that I was the one who had to pay for it and have it towed to them if I wanted them to see if they could figure out the problem. I refused and told them it was their job to figure out the issues with it as it is still under warranty and if they didn't do so, I would call the better business bureau and they wouldn't be getting any more payments from me and could just come pick it up. It was FINALLY towed to Goodyear in Trenton where it has been sitting there for three weeks, and they only just found out the problem now which had to do with a fuse in the front door. Also, I asked them for a loaner car as I was now completely without a vehicle with small children and their only response? They only had two cars that wouldn't "suit our big families needs" as they are only able to seat 5 people... so they couldn't help me in that sense. I WOULD MUCH RATHER HAVE A CAR THAN NOTHING AT ALL. Horrible, HORRIBLE place of buisness that only cares about pocketing your money and leaving you with lemons. Do NOT waste your time. DO NOT waste your money with these people. I've learned my lesson. You get what you pay for!

Employees Worked With
Jack