Nissan of Elk Grove

Service, has been good until recently! They have duplicated my issues but will tell me oh it’s normal?? Now they telling me I can’t get put into a loaner even if Nissan authorized it? It’s at the dealership discretion??? WHAT! Seriously? That’s a load of BULL IF YOU ASK ME! So I have to leave my car there for days if I decide to bring it there, without a loaner? That’s not right my car is under warranty only 5500 miles and they are not wanting to help a customer that been going to their dealership for almost 7 years. Also got an email from the service manager in email which shows no customer service. I’ve always been provided loaner while my car is in the shop