Sanjay Khairmode | Page 29

Rene & Bill made my experience buying my first car the best! They were attentive with all of my questions and communicated with me without leaving any detail out. They both delivered exceptional customer best! They were attentive with all of my questions and communicated with me without leaving any detail out. They both delivered exceptional customer service and made sure I was satisfied throughout the whole process. 10/10 recommend them both! More

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One of the best. He went above and beyond to make sure my car was ready for delivery. Will definitely recommend him to others. Thanks for your service. car was ready for delivery. Will definitely recommend him to others. Thanks for your service. More

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Great experience. Great Great sales person in Bill Kessler. I think this was our seventh or eighth Lexus we have purchased from Herb Chambers Lexus. Only one thing that irked me was the lowering of ou Kessler. I think this was our seventh or eighth Lexus we have purchased from Herb Chambers Lexus. Only one thing that irked me was the lowering of our trade in value. In December it was $24,000.00 and in February the initial price was $22,500.00. Which we discussed and was changed. That was a slap in the face after all the vehicles we had bought. In the end we were pleased. More

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Nour was excellent to deal with right from the start. She was extremely accommodating and made sure all my questions were answered. I would definitely deal with her again. Thanks John M. was extremely accommodating and made sure all my questions were answered. I would definitely deal with her again. Thanks John M. More

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Hung was an amazing sales associate! This was my first car purchase and he was super patient and genuine with me. If I had any questions he did not hesitate to reach out and made sure that I was fully sat car purchase and he was super patient and genuine with me. If I had any questions he did not hesitate to reach out and made sure that I was fully satisfied with my purchase. Hung made the overall experience seamless and I would definitely recommend him to my family and friends who are looking to purchase a car. All the employees at the Lexus of Sharon are super friendly and provide exceptional customer service. They care about their customers and does their best to satisfy all of their customer needs. More

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Recently purchased a new vehicle with Bill Kessler and Sam Prusak. Very transparent and honest process in terms of pricing. Within minutes of requesting a quote I received an email from the Internet Sal Sam Prusak. Very transparent and honest process in terms of pricing. Within minutes of requesting a quote I received an email from the Internet Sales Manager Kayla Gilbertson showing their price for the vehicle. I contacted every dealer in the New England area and it was the lowest offer I found. It was very pleasant to have their best offer up front rather than having to spend time and energy negotiating. I received a fair offer for my trade and the process was very transparent (consistent with KBB valuation). In addition, the particular vehicle I wanted was unique. Sam and Bill were able to use their relationships with other Lexus dealers to get a vehicle allocated to a dealer out of state and get it redirected for me. I had a very specific list of what I wanted and did not want and they were able to find it for me. I was very concerned about the COVID situation. Bill was extremely conscientious in terms of limiting the amount of people contacting the vehicle (i.e. he was the only person handling the vehicle and did not allow anyone else access to the vehicle) and following best practices at all times (i.e. wearing a mask at all times and gloves). Through Bill’s meticulous planning and effort, I was able to drop off my trade and drive away with a new vehicle with out any in person contact and in a very short amount of time. Bill was able to compete the entire deal without any in person interaction. I don’t think it’s possible to provide a safer experience in the current covid environment. More

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I am a returning customer because of the high quality service received. As a woman, even in 2020, I still run into male sales reps looking to speak with the man, the "male head of household" but with Chr service received. As a woman, even in 2020, I still run into male sales reps looking to speak with the man, the "male head of household" but with Chris and the staff at HC Lexus, I have never felt that way. Chris was attentive and helpful. He kept me updated throughout the progress. Go see him!! He will take excellent care of you and you get an amazing car out of it! More

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Excellent in every way- fast easy professional and accommodating. Clean and friendly service all the way around. Chris was great! We will be back and tell people how well our car buying experience w accommodating. Clean and friendly service all the way around. Chris was great! We will be back and tell people how well our car buying experience went. More

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Thank you Rene Lapaz for your response and communication. I appreciate all that you have done in my sales experience and buying my new RX350L. You are the best! I appreciate all that you have done in my sales experience and buying my new RX350L. You are the best! More

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This is the most unethical dealership I have ever worked with! The first car I bought from them they showed me a brand new Lexus all wrapped up in plastic yet the one that I was given after signing the pape with! The first car I bought from them they showed me a brand new Lexus all wrapped up in plastic yet the one that I was given after signing the paperwork was one that had been sitting in the showroom for quite some time. The second SUV I purchased was a custom order from someone else that had a $995 feature they charged me for but didn’t tell me about. I didn’t realize it until after I signed the paperwork because Carlos had ne sign an electronic pad. They didn’t even clean the inside of the car before they gave it to me! Forget the Lexus and go down the street to BMW! Nick confirmed after-the-fact the option was on the car and they charged me for it even though they never told me It would be added on. No apology; just wished me happy miles on my new Lexus. No shame on screwing their customers. More

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