Montrece Petty

I purchased a Honda 4 yrs ago and have been pleased with it. Service has always been just fine, until recently. I had a problem with warning lights coming on when I went into our garage or the carwash. T it. Service has always been just fine, until recently. I had a problem with warning lights coming on when I went into our garage or the carwash. They replaced the camera thinking that would cure it. It did not. The first day I left my car from 10am until 5:30pm to do some service work and determine the problem. That's when they decided it was the camera. Took it back a second time to get the camera installed/replaced that again took all day. They gave me a loaner for which I was grateful. When I still experienced the problem, I made another appointment for 9am. Again they gave me a loaner. One of the gentlemen was my consultant and his texts said he would keep in touch on the progress. He did not. Finally at 3pm, after being told it would be another hour, I said forget it and left with my car. I got a hold of the service manager to complain and he explained that when I am given a loaner I can take it home. I told him I live an hour away and he said that did not matter. So they took all the customers ahead of me (for oil change, etc). So I spent 6 hours waiting and waiting for some answer, only to be told that at 3pm they had not looked at it. I was NEVER told by the consultant that I could leave Moline to go home overnight with the loaner. This would have save me and the consultant a lot of grief. I have always been treated with respect, but the consultant made me feel like a pest and when I told him at 3pm I was tired and wanted to go home and wanted my car back, he just said have a good day. No apology and when I did call (which I didn't call but a couple of times) I could tell he was irritated. This whole experience makes me want to go somewhere else and I really don't want to, but considering it seriously. I have recommended people to go up there in the past, but now, now so sure.....Pam Eagle More

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I have owned a Honda for most of the last 30 years and I have always bought from Zimmermans. Everyone I've dealt with made me feel they really care about their customers especially Vanessa who I was in cont have always bought from Zimmermans. Everyone I've dealt with made me feel they really care about their customers especially Vanessa who I was in contact with the most of the time. More

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We won’t go anywhere else. Marty is our go to guy when we have car needs and don’t hesitate in recommending him to others!! Marty is our go to guy when we have car needs and don’t hesitate in recommending him to others!! More

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Bryn did a great job answering questions pointing out features of my Honda CRV. I’ll be working with her when I trade this car in on a new Honda some day! features of my Honda CRV. I’ll be working with her when I trade this car in on a new Honda some day! More

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Marty was great to work with! He answered all of my questions and was very knowledgeable about the product. He showed me everything I needed to know about my new car! He answered all of my questions and was very knowledgeable about the product. He showed me everything I needed to know about my new car! More

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Great dealership! Easy to work with and love the no pressure sales. Adam followed up with me after my initial visit, was prompt in responding to email questions and Easy to work with and love the no pressure sales. Adam followed up with me after my initial visit, was prompt in responding to email questions and was attentive to my requests which kept the sales process moving forward. Over the years I have purchased several vehicles from Zimmerman and the experience has always been great. Although haven't used the service department for my new car yet in the past have loved the service department! Work has always been clean, efficient and organized. More

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Mike Long is a very good salesman! ! Fast & to the point. The service department is the best as far as I’m concerned!! ! Fast & to the point. The service department is the best as far as I’m concerned!! More

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Worked with Luis Arango many times and He is Easy to work with Highly recommend Him!! with Highly recommend Him!! More

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I always get the best care when I deal with Honda Zimmerman of Moline, IL. They listen to what my needs are and take the BEST care of me every time. I will not go to anyone but Zimmermans. Honda is Zimmerman of Moline, IL. They listen to what my needs are and take the BEST care of me every time. I will not go to anyone but Zimmermans. Honda is has the best of everything that a person would need. More

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Zimmerman Honda is the whole package. In every department, they excel. They are very good at what they do from their service dept., salesmen, receptionists, and appearance. They keep you In every department, they excel. They are very good at what they do from their service dept., salesmen, receptionists, and appearance. They keep you up on the progress on your vehicle as the work is being done. I refer Zimmerman Honda every chance I get. More

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