Mark Forcucci | Page 54

Excellent service, highly recommend Herb Chambers Lexus of Sharon. My car was picked up & dropped off on time. Received a call from Mark Forcucci to go over the service that was going to be provided. Recei of Sharon. My car was picked up & dropped off on time. Received a call from Mark Forcucci to go over the service that was going to be provided. Received a follow-up call from Mark a few days after the car was returned to ensure everything was fine & there were no issues. Not many dealerships will actually call you after having service to ensure everything was fine. This shows a strong commitment to customer service. More

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Herb Chambers is the Gold Standard that ever Auto Dealer can envy and strive to replicate. What makes Herb Chambers the Gold Standard is their focus and commitment to positive customer results and a strong can envy and strive to replicate. What makes Herb Chambers the Gold Standard is their focus and commitment to positive customer results and a strong commitment by every employee to always contribute to meeting the high standards established. And they are successful, time and time again. When I go to a Herb Chambers facility, I already know my experience will be positive. More

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Reintroduce car wash. It brought me back, and initiated my last three purchases. Allways walked through the showroom to look at new vehicles and meet sales associates. my last three purchases. Allways walked through the showroom to look at new vehicles and meet sales associates. More

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Mark as always is very helpful and professional. He is a credit to the Herb Chambers team. Marks advice is always spot with recommendations he makes. credit to the Herb Chambers team. Marks advice is always spot with recommendations he makes. More

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I have always had a great experience. Mark has been a knowledgeable service manager. He has taken the time to explain to me what was happening with my vehicle. He goes out of his way to make sure I have knowledgeable service manager. He has taken the time to explain to me what was happening with my vehicle. He goes out of his way to make sure I have had a good experience. Mark is an exceptional individual. More

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There is no one like Mark to engineer a successful maintenance visit at Lexus. Very straight forward with good explanations for all recommendations. I also appreciate the thoughtful waiting area maintenance visit at Lexus. Very straight forward with good explanations for all recommendations. I also appreciate the thoughtful waiting area More

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I was hearing a subtle noise in my car as if the brakes were stuck on or something. My service manager Marc always encourages me to come in and have things checked out, herb chambers lexis It’s always a were stuck on or something. My service manager Marc always encourages me to come in and have things checked out, herb chambers lexis It’s always a gracious and comfortable place to go. So Mark had a service people take my car for test drive put it on the lift and take a look at it. Then he called me down and showed me how my wheel was unsafe, Very unsafe. He said to be home in a loaner and fixed my car that day, call me and I return the loaner and picked up my car. I am very happy that Mark keeps me safe, and doesn’t mind when I come in because I heard a silly noise. He takes it seriously and I’m glad he takes care of me and my car More

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Prompt services and completed on time. Proactive reach Prompt services and completed on time. Proactive reach out to make us aware of our expiring inspection sticker which was addressed. When picking up Prompt services and completed on time. Proactive reach out to make us aware of our expiring inspection sticker which was addressed. When picking up the car it was clean and had a full tank of gas. More

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I bought my 2007 Lexus ES350 at Herb Chambers in 2006. 15 years and 153,000 miles later, I still choose to get my car serviced at Herb Chambers. A key part of that is the continuity I’ve enjoyed with my Serv years and 153,000 miles later, I still choose to get my car serviced at Herb Chambers. A key part of that is the continuity I’ve enjoyed with my Service Coordinator, Mark Forcucci. This is my third Lexus (two new and a certified pre-owned for my daughter as her first car). Mark has always given me excellent, honest advice. He tells me what must be done and gives recommendations for others items and lets me know which can be deferred. When my daughter was taking her car off to college out of state, as a father with daughters of a similar age, he ensured her car was safe and ready for a 1000 mile trip. Mark also provides options to ensure I get the best value for the money spent on service. After my most recent service, which included new tires and rims, as well as a thorough detailing, the car looks brand new and ready for another 150,000 miles. I’ve always appreciated the service and the amenities at Herb Chambers (When I lived in Metrowest I would use the business center and cafe when waiting or get a complimentary loaner).. When I moved to the Cape Cod, I learned that Herb Chambers offered complimentary valet service (deliver a loaner, pick up my car, and bring it back after completion of service). This wonderful option has allowed me to continue service at Herb Chambers. Thanks to Mark and the great team of technicians and part managers who deliver a complete customer service experience. More

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Service and attention to details described by me to Mr, Forcucci were addresed swiftly. My encounter and service was beyond excellent . Mr. Arnold Brouwer is an outstanding technician ! Forcucci were addresed swiftly. My encounter and service was beyond excellent . Mr. Arnold Brouwer is an outstanding technician ! More

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