John Kelly | Page 2

My family has been buying and leasing our Honda’s from Coast Honda since 2005. Our salesman has always been Pat Marotta. Pat is knowledgeable, friendly, great to work with. He is helpful with explainin Coast Honda since 2005. Our salesman has always been Pat Marotta. Pat is knowledgeable, friendly, great to work with. He is helpful with explaining detail to help us make the right choice every time. Pat is#1 . I recommend Coast Honda and Pat Marotta to everyone who asks where did you buy your Honda. More

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Great dealership Over the last 50 years we have bought at least 23 new cars of various makes in three different states. Our experience with Gary Larsen at Coast Honda Over the last 50 years we have bought at least 23 new cars of various makes in three different states. Our experience with Gary Larsen at Coast Honda in. Sea Girt, NJ has been the best. There was no pressure, no deal, no bait and switches, no hidden options. it was all above board and honest. More

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Best car buying experience I just bought my 4th Accord from Pat Marotta. He is knowledgeable and very helpful in helping me pick out my car. I am extremely satisfied with the pr I just bought my 4th Accord from Pat Marotta. He is knowledgeable and very helpful in helping me pick out my car. I am extremely satisfied with the professionalism everyone at Coast shows. The service dept is great; prompt and thorough. I always recommend Coast Honda to my friends and colleagues..I love my Honda! More

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If you had asked me about a year and a half ago about Coast Honda I would have given nothing but a rave review for them. I was a customer for the last 10 years bought my 1st accord there and had that one Coast Honda I would have given nothing but a rave review for them. I was a customer for the last 10 years bought my 1st accord there and had that one serviced there and bought my current 07 accord there for service up until November of last year. In January 2012 I needed front and rear brakes and 4 tires which was already going to be a nice bill right there $1285. At that time they had suggested I do a transmission flush and I had said ok go ahead and do it because they are Honda and I trusted them in which case was always my feeling with them. I can not count how many times I walked in there telling John and Steve and anybody else I've dealt with there Id rather pay you guys the more money to have it done right and if not know you guys back your work up. Your Honda right? WRONG!!!!!! Come 5 months later(June2012) my transmission was "In the early stages of going" and I would need a new transmission. I had about a week to think about what I was going to do. I bought the car in 08 used so it still wasn't payed off. I really couldn't afford to get rid of it and get something else so I decided to fix it there was no other choice. I dropped the car off on a Monday and was told it should be done by Thursday. I did have to get a rental and when getting the rental I had said to the guy at enterprise I didn't mean to be fussy but I am going to have this car a few days so did he have anything equivelant to my car gas wise because I can not afford anything bigger. Well once again they only had a mini van. He then tells me its ok it has plenty of gas in it and don't worry about bringing it back to the point that it was at. Ok. We now go outside to the mini van that only had enough gas in it to get me back to Toms River from there that day. So after leaving the dealer that day and speaking to one of the GM 's about why American Honda was only giving me $1000 towards my car his response was "I don't know Im so sorry I told them how good of a customer you are." Coast Honda still decided to charge me the $5 a day for the rental that I ended up having till Friday and having to put $20 worth of gas in it. So on top of the $2599.00 bill I got I still payed another $45 to them. So now after speaking with a few people who know their stuff about cars had said to me that the rule of thumb is that if you have NEVER flushed your transmission fluid before with the amount of miles I had (which was only 78,500) was to leave it alone. So why in January did they recommend I do this when they know they have been the only ones who have done work to my car and that had never been done before. So now after fighting with the oh so nice people at American Honda they had decided to help me by putting $1000 towards my new transmission and I was responsible for the rest. $2599.00 to be exact. I swore after that I would never step foot back in there and WILL NEVER buy another Honda because of this horrible experience. So now months go by and I was having some issue with one of my new tires put on in January leaking. The tires did have a one year warranty on it so I went back for them to look at my tire and I had also said give me the wash and vacuum for $14.95 well after a good 2 hours of sitting there and paying $16 after taxes for the car wash my car came out filthy dirty liked it had never been touched and now all of a sudden I have a huge puddle in my cup holders, My floors in the backseat were sopping wet, and the backseats as well all soaking wet. After spending another hour there for them to re clean my car and dry the car out I somehow have a broken sunroof and that is what caused all the water in the car. They first tried to claim "you must have left the sunroof open" Really???? It was a pretty chilly day in November, who drives with their sunroof open in November? Second this car was outside the whole time during Hurricane Sandy and I never had a drop of water in my car those 2 days. So how my car survived Hurricane Sandy but couldn't survive their car wash just AMAZES me. Btw the difference between the hurricane and me bringing my car there was a matter of 2 weeks if that. In fact the reason I did wait so long in the first place for the tire to be fixed was because this had been the first real day that they had been opened since the hurricane and weren't running on generators, and that is why they were so backed up. I won't go on anymore but I will just say that to this day I still do not have a working sunroof because "I had a lot of debris in there" they had to completely disconnect the entire thing and that it would cost $115 to clean that out and that still wasn't a guarantee that that was the problem and would fix it. I have trusted these people for the last 10 years of giving me good, honest advice, and service but I guess that just doesn't mean anything anymore. Honda you have lost a customer for life. More

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Although, I haven't bought a car from Coast in almost 3 years, when I did they went out of their way to be competitive and earn my business. But, it's all about service. And, the service at Coast is abso years, when I did they went out of their way to be competitive and earn my business. But, it's all about service. And, the service at Coast is absolutely an A+. Always accommodating when I call, quick turnaround, supplying a loaner if I need one and most important only recommending the service I need. An added bonus is they'll also make me aware of any discount coupons that are available. Buying a car is a one time event but the servicing of it and your customer care experience can last for years. Go with Coast. More

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