Augustine Cardona | Page 44

Excellent customer service During my time at Brandon Honda, I felt very content, because of the customer service. It was excellent, the service guy was very collaborative, frien During my time at Brandon Honda, I felt very content, because of the customer service. It was excellent, the service guy was very collaborative, friendly, and explained to me every detail about my car. More

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Awesome Service Been bringing my Honda vehicles to this dealership since returning to the area in 2010. The service has been great, and the customer service has been Been bringing my Honda vehicles to this dealership since returning to the area in 2010. The service has been great, and the customer service has been outstanding. More

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Long wait The reason I gave 2 stars and not 5 is because of the long wait before I could check in. This was my first time here.. i made my appointment for 3pm.. The reason I gave 2 stars and not 5 is because of the long wait before I could check in. This was my first time here.. i made my appointment for 3pm.. showed up on time.. I waited in my car In line for at least a half an hour before someone came out to take my keys for service. Both me and my boyfriend were extremely annoyed and upset. It’s almost like why make an appointment if your not going to honor that time! The service rep explained to us that if a priority customer comes they go before us. That’s something they should tell you when you make your appointment! If I had known I would of made arrangements and showed up a half hour early or just showed up and not made an appointment at all! Our service rep Augie was very professional and nice though even after us being very upset we knew it wasn’t his fault.. if it wasn’t for his professionalism we would of just went elsewhere. Honda you need to communicate that service “rule” to your customers before they come in or your going to have a lot more upset/annoyed customers just sitting there wondering why no one is coming to help them!!!!! Also when I got home I noticed my rear license plate frame was bent! now it’s not the toughest frame but there should be no reason why it’s bent! We did a full walk around inspection of the car before it went in and it was just fine..so now I’m stuck driving around with a messed up frame.. even if it was an accident with something that happened in the shop tell your customer!! They will gain more respect for you being honest. Someone knows they messed my frame up and didn’t say a word!! don’t know if I’ll be going back.. I was so frustrated by the time I got home I had no energy to even call and complain. More

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It was great Nice environment. Antonio Rueda was great. He answered all my questions. In addition, he looked for a nice price for sale. Josue gave me the best opti Nice environment. Antonio Rueda was great. He answered all my questions. In addition, he looked for a nice price for sale. Josue gave me the best option about my car insurance. More

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Long wait but great service! Augustine took good care of the services I needed for my car! The wait was long but I chose to stay. They offered to take me home. Augustine took good care of the services I needed for my car! The wait was long but I chose to stay. They offered to take me home. More

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Costumer satisfaction driven. Service representative, Augustine Cardona was very informative regarding my Honda CR-V problem visit. Mr. Cardona was very aware of the battery draina Service representative, Augustine Cardona was very informative regarding my Honda CR-V problem visit. Mr. Cardona was very aware of the battery drainage issue regarding 2019 CR-V and reassured me that the software upgrade would remedy the problem. More

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Oil change service The Service Representative was very helpful by explaining what was done and the procedures to follow for the next service. He was respectful and court The Service Representative was very helpful by explaining what was done and the procedures to follow for the next service. He was respectful and courteous. More

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Oil change and nail in tire Brandon Honda has the best employees and service anyone could want. Go Brandon Honda! Augustine in spite all the grief I gave him because I was presse Brandon Honda has the best employees and service anyone could want. Go Brandon Honda! Augustine in spite all the grief I gave him because I was pressed for time not once did he show me that I was irritating him. Not in body language or tone of voice. Thanks Augustine, keep up the good work, More

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Regular scheduled maintenance and tire replacement Oil change and tire replacement, they got me in same day and it only took about 55 minutes and I was back on my way to taking care of business Oil change and tire replacement, they got me in same day and it only took about 55 minutes and I was back on my way to taking care of business More

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Always taken care of I never worry that they are going to suggest some outlandish repair. They are truly customer service conscious and want you to come back. I have been I never worry that they are going to suggest some outlandish repair. They are truly customer service conscious and want you to come back. I have been going to Brandon Honda since 2009 and will continue to go whenever I need maintenance on my vehicles. More

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