"I came in looking for a infiniti I seen on a ad and once I came in, I was welcomed and assited. I cant say nothing but positive things about this place, great environment with great staff. Thanks a lot for helping me get into one of my dream cars !"
5 days ago
"I took in my G37XS for oil and filter change and to have my 4 winter tires installed on the current rims, invoice # 102908. My appointment time was 10.00am. I went for lunch with some old business colleagues and returned at 12.10. I was told that my vehicle would not be ready for about another 2 hrs. I said I would go for coffee and then returned in about 45 mins. My car was ready at 3.15, a total of 5 hrs 10 mins. I was disappointed with the long wait as usually for this type of service they have always finished in about two or two and a half hours. They discounted my bill.
However to add to my disappointment, of what has previously been very excellent serice, I got home and read the invoice in detail. I read the following note."Passenger front wheel bearing making noise, driver front starting to make noise" These comments were not mentioned at all when I received the invoice and left with my car. This is not the excellent level of Ericksen Infinity service attention that I have received since I bought my car there.
Jim Snowdon P.Eng."