208 Saskatchewan CODA Service Centres

Last night I was leaving Regina to return home to - Shauna from Saskatoon

Last night I was leaving Regina to return home to Saskatoon when my check engine light came on. I made my way over to the Nissan dealership and wandered in looking for assistance. Tony Cuyelle saw me and came out to assist. He informed me all techs had left for the evening but offered to take look. He even tried calling the service manager. In the end there was nothing he could do however his initiative to come out of his office and lend assistance when he saw me looking lost and then taking the time to look at my vehicle and try to reach out to the service manager was appreciated. In a day and age where customer service seems to be lacking ever so frequently it was heartening to meet someone who understands the importance of giving a great guest experience to every customer walking through the door.

was taken by surprise - dissappointed

I have had great service from this dealership up until today. I was very surprised since they have been good in the past. I purchased new wipers for my vehicle (which is only a year old) and they were very crappy. Only the passenger side has been good. So my first thought is, when purchasing a brand new vehicle, you would assume the wipers would be good quality. I learnt this the hard way, sucked it up and bought what I thought were better ones from the dealership. I have had issues since, only on the driver side. I was basically told today they will not replace because of our weather. Which means to me they are selling a low quality brand for a big price. Before buying my vehicle, i drove an old 95 tercel and maybe replaced my wipers twice at the most! I have never had this issue before and felt today that I was told I dont clean them properly. It was offensive and I have lost trust not only in Hyundia accessories or parts but also in the staff. Why was I encouraged to buy these wipers if they dont work? I was also told to come in on my lunch break and they would take a look. When getting there no one looked, I was just told a big fat no, I would have to pay. I tried explaining that the rubber itself is like bubbled in one spot and not straight, not that I had banged it too hard etc still no one took a look. Nothing mattered. I am stuck having to buy a new driver side wiper because it was defective from the get go. I will go to my trusty canadian tire store.

Great to deal with wasn't looking for a new truck very... - Dodger

Great to deal with wasn't looking for a new truck very friendly to deal with but after we made a deal that I was comfortable with

Bought a brand new GV70 that started misfiring after a - SS1233

Bought a brand new GV70 that started misfiring after a year. Was in 3 times for the same issue and all they did was reset the check engine light and say they do not know why it is misfiring. Now refuse to even address the issue as they say they can’t replicate it even though the check engine light always comes back on after service. Do not believe they will honour the warranty. They sell you a defective product and then refuse to fix it. Don’t walk RUN away from Genesis and Hyundai Saskatoon as well as any other dealership owned by the FFUN group.

Horrible customer service. - Tanner

Horrible customer service. Left several messages to speak to a manager and was told he’d call after a meeting in the morning and the was attempt 4 for contacting. I’ve worked for a dealer for 9 years and this was the worst experience to get my vehicle in. I couldn’t imagine if my vehicle was worked on if a call back takes 5 days. All I wanted was a call back and never got one. Very poor customer service

I bought a VW Taos 8 months ago, my right rear tire has - lee_anngaudet

I bought a VW Taos 8 months ago, my right rear tire has started delaminating from the inside. Pinholes in the tire which has caused it to leak. They told me it was irreparable, which is fair, but even though it is a faulty tire or manufacturing deficiency, I am to pay full price for a tire on an 8 month old car that I did not wreck? I would have paid for the install and labour, but don’t think I should pay for a brand new tire. I have a friend that had that happen to their vehicle and they DID NOT have to pay for their tire. Service was quite rude to my husband and told him they sell vehicles, not tires. I have a precious cargo and do a lot of highway driving with them in the car. I’m pretty sure if you want to sell the vehicles, the tires should be decent quality as well. We have been without a vehicle for a week, we live out of town and I have to find alternate ways to work and kids activities. Quite disappointed and frustrated and feel the next vehicle will not be a 50,000 VW.

My first car and they spoiled me - jil489

I don't know much about cars at all. I just require them to run. I bought my first pre-owned car from them two years ago. They were extremely helpful and was always available to answer any questions I had about my car (even very stupid ones). They always made sure to clean up my car and make it look presentable after repairs and oil changes. The staff were always friendly and the mechanics were honest about charging me fees (believe me I checked with other mechanics). It's too bad I'm no longer in Estevan. Otherwise, I would have continued to frequent their service center.

I took my 2015 Chev Cruze car into Sherwood service at - Don

I took my 2015 Chev Cruze car into Sherwood service at 8:00 Monday morning and spoke with service advisor Kyle Ryland with concern for a small fuel leak in engine compartment. By noon I knew the problem was a leak at the fuel regulator and that the parts needed were in Cincinnati and could take 10 days to arrive. Parts and labor were quoted at $1250. Kyle and I discussed me paying for overnight delivery, parts department checked it out and the cost was $50. I okayed it. The parts were delivered on Tuesday and at 9:30 Wednesday morning Kyle called me to say the repairs were completed and I could pick up my car. The repair invoice was for $1000 instead of $1250 plus $50 shipping. The explanation was that the repair went quickly. I am an "extremely happy" customer. That is the kind of service I am accustomed to at Sherwood Chev. Kyle kept me informed throughout, arranged transportation for me as needed to and from the dealership and was completely helpful, efficient and effective. Thank you, all who were part of that whole process.

Had a knocking on my vehicle and was scheduled for an - donmartin418

Had a knocking on my vehicle and was scheduled for an inspection. I then noticed that there was chunk of ice caught on my drive shaft. I broke it off and the noise went away. I then drove up to SMP near the end of their work day to notify them if i should still bring it in. Mike in service was very helpful,but Brent the manager decided to take the vehicle and put it up on the lift himself for a thorough inspection and notified me to come into the shop and look for myself. There was no damage but just a little paint scraped off which he touched up.He told me to cancel the next day appointment,then topped off my windshield fluid and wished me a Merry Xmas.. They could of went on their way home,but Brent decided to take a good look at the undercarriage and drive shaft right away.Top notch service and Kudos to Mike,Nemo and especially Brent The manager for doing all this at the end of their work day. Quick,efficient and knowledgeable to all parties. Thanks a mill!

Myles was awesome to deal. - Joshua

Myles was awesome to deal. Went above & beyond to get my vehicle in. Quick and clear communication. The dealership made the process easy and got me vehicle back in timely manner.