208 Saskatchewan CODA Service Centres

I was given excellent service when I took my vehicle in - wanda

I was given excellent service when I took my vehicle in for an oil change, they also rotated my tires. I didn't even have to ask,I was impressed.

The appointment was easy to make and and I didn’t have to - tour85

The appointment was easy to make and and I didn’t have to wait long to get the vehicle in, especially since I was only able to come in on a Monday. Service department was very quick in getting the car in for servicing and I didn’t have to wait long.

Where can I start? - Proud Alberta Teacher, Sonata owner

Where can I start? Paid $660 a month for a hybrid that I bought new from this dealership and they did nothing to help me get the hybrid in for recalls when it wouldn’t start and to fix the “won’t start issue” it took month and months. Runaround for over a year. The car finally started then died halfway to the dealership. I had to tow it ($279) and it was left from July 10, 2023 until I was told it was finally fixed on September 1st (timing chain, valve, engine work $4100 to fix). No loaner, or demo for me to drive in the meantime so it ruined my summer with inconvenience for over 6 weeks. Got a call it was ready to be picked up on September 1st then as soon as I left the dealership lot it made horrible rattling noises and had nearly no horsepower. It almost died in the middle of driving it on the Main Street from the dealership. I turned around and left it running. Went in and got the attention of a salesman and asked him to come with me. Outside I asked him what sound he heard and to fetch is manager so I can figure out why I was gaven a car back after $4100 worth of work that almost caused an accident 5 minutes ago when I was given the keys and a thumbs up by someone less than 10 minutes ago. I then shut off the car, and waited 1 hour till I could speak with the manager. Finally I spoke with the manager on duty who said, “he was no mechanic.” I asked him to listen to the engine without the hood up and as soon as I started the engine, we both could hear the rattle but he said, “it wasn’t making that noise earlier that day”. I said, “so you mean to tell me that I have caused this noise from less than 3 blocks of driving?” He replied with no apology but said, “what do you want me to do?” We discussed the lack of support from me a customer that had bought a $46000 vehicle from them, and for the grease stains all over my door handle. He said that the service manager would be in on Monday, and I departed with the words, “don’t call me until you guys fix this mess.” I left the vehicle and had to call my wife to pick me up. The next day I received an email saying that my engine had a spun bearing bouncing around in the engine, and since I just paid $4100 for the engine work, they would bill Hyundai for a replacement engine. More waiting without any loaner or demo vehicle to help me get around. I live over an hour from the dealership and they are usually closed by the time I can get there. When I get the car back, I don’t know if I should keep it or not, but I will NEVER go back to deal with this dealership EVER again!

I have purchased several cars from MacNeil Motors over... - PeterSkattebo

I have purchased several cars from MacNeil Motors over the years. I have continually been impressed with Aaron product knowledge and his ability to clearly explain new functionality and technology on the cars.. I look forward to purchasing my next vehicle from MacNeil Motors.

I will never be returning to Mainline Chrysler after the - kirsten_newton

I will never be returning to Mainline Chrysler after the service experience I just had. They did an oil change, recall and tire rotation and expection of my tires as I told them my vehicle was shaking a bit. After spending 4 1/2 hrs in the dealership my vehicle was finally done. They said everything looked good, on my way home my vehicle shook worse then when I took it in. I stop at my local tire shop and they assessed it and said they couldn’t believe they let me leave the dealership with my tire in that condition. It was unsafe for me to drive in town let alone on the highway. I provided rosetown service manager with pictures on Monday and never heard back from them for 2 days. I’m. Single mom who is pregnant I need my vehicle so I put new tires on. I received a call yesterday from the service manager and she states she just looked at my pictures and wanted to work out a “deal” when I told her I already put new tires on she seemed frustrated and said I can’t help you then. When in the first place they didn’t help me at all they let me leave the dealership in an unsafe vehicle with my 3 babies in it. I will never be returning and will be sharing my experience with people to warn them of the negligence they show their customers. I never received an apology from mainline. This shows they don’t truly care are bout their customers and show no remorse for their actions

variable service - extremely disappointed

Initial interaction with service department was very disappointing but they turned it around and came through for me. Appears that they need more staff so as to insure they can provide the expected customer service.

Don's service review - Don C

Service was awesome, excellent work, on time as promised and "very" reasonably priced. Take all your service work here. They work on all makes and models, so no need to go anywhere else.

Scammers and bullies - Mary Ann M.

I intended to buy a new vehicle which was not in stock from this dealership. I paid the deposit on the evening of Saturday. The dealership did not provide any copy of the documents that I signed, neither was an agreement about the deposit and its return was provided. On Monday morning, when the finance guy called to let me know that my credit has been approved and that my order would be processed, I informed him that I am cancelling my order because of financial constraint. At that time the dealership has not yet processed the order since my credit has just been approved, but the dealership refused to return the deposit that was paid. The sales representative James Koroll even tried to force the sale. These guys are bullies and unethical. I will file a complaint against them with the Financial and Consumer Affairs Authority.

I really appreciate and like the way he know to explain - buzairedidier

I really appreciate and like the way he know to explain things , and he is so open to customers

Brought 1999 Explorer Sport in for driver door lock - Elrey

Brought 1999 Explorer Sport in for driver door lock service at 7am. When called with diagnostics at 9:40am a locking mechanism had to be ordered locally for repair. Tried to up-sell me on door handle replacement $100+. (not needed). Vehicle was not finished till 4:40pm. Was told 1 - 1/2 hrs labor to complete job. Charged over 2hrs. Merlin had vehicle for almost 10hrs. What happened to first in first out. That's why I scheduled service at 7am opening .This type of disrespect for customers is not to be tolerated. Vehicle should have been completed at 2pm latest, not 4:40pm. Unsympathetic and dumb service advisors. My Explorer sat, while they worked on other vehicles that came in after me. This was confirmed by the shuttle driver that dropped and picked me up. Merlin ford does not put customer first, otherwise they would have completed my SUV 3hrs earlier.

Craig Ell and his team are alway friendly and - Cmjeeves

Craig Ell and his team are alway friendly and informative. Will always recommend BMW MINI Regina.

Titan XD service - TJMazenod

Courteous and friendly service with a smile. Excellent work installing mudflaps on my truck. I would definitely recommend this dealership for service or sales. Thanks.

Very helpful, answered all my questions. - Donnascrub68

Very helpful, answered all my questions. I’m very happy with the service and positive energy.

Service Department - Not for me

I took my vehicle in for PCM issues. They wouldn't even attempt to repair & were very combative. Service department manager is both arrogant & incompetent. I will not be returning to this dealership. They are the worst service department I have ever dealt with. I would rather take my truck to a Canadian Tire - that says a lot.