948 Quebec Genesis/zlib/zstream Service Centres

Really bad customer service all departments - private44

I ask for paint for my Fusion. I forgot it and called 3 months after. The man said they never received. Recalled 2 days after to cancel. The new man said they received and will check inventory to confirm and call me back. Never recalled... 3rd call i cancelled the order. 1 month later, I called to take appointment for service. I was put on hold for near 10 long minutes. After the service guy took 5 additional minutes to finally say that his computer was not working properly. He took my phone to call me back. Never call me until now.... I changed Ford dealer.

Ils nous ont menti du début à la fin, véhicule venant de - Patrick-choquette

Ils nous ont menti du début à la fin, véhicule venant de l'Ontario, appartenant à "Entreprises location", tout véhicule qui vient d'ailleurs qu'au Québec doit obligatoirement être inspecté avant toute choses lorsqu'il entre au Québec, ce concessionnaire ne l'a pas fait et nous à rien dit, donc nous avons roulé pendant quelques mois sans avoir le droit puisque les transits étaient non-utlisables. La transmission avait été ouverte avant d'arriver au Québec. À 108 000 km la transmission c'est vidé de son huile sur l'autoroute, résultat : finit, elle doit être changer. La compagnie mère en Ontario refuse de nous aider. Fini pour nous cette marque et les concessionnaire appartenant au même groupe de propriétaires, plusieurs concessionnaires de d'autres marques leur appartiennent, dans le même coins

Not equipped or have experience for 1981 Corvette - Vetter

Even though the car year and work to be done (4 Wheel alignment) was emphazied when apointment was taken. The service specialist on the phone told they were ok to do the work and that this was the best place to have work done on the Corvette and that the price was 89.95. At the shop once the alignment was started on the vehicule and some adjustments were done, the service man told me that since the toe in-out needed adjustment for the right rear wheel it was not part of a "normal" alignment for those years and that there would be extra charge. This was not what the person on the phone had stipulated. Ended up costing $320 with taxes. The dealer is not equipped to do alignments on the older Corvettes because they had to go on 2 different lifts to be able to dis-assemble parts.

ce croit permis toute les truc pour avoir un maximun de - frank17871

ce croit permis toute les truc pour avoir un maximun de votre argent incroyable jamais plus jamais prix de lestimer a tripler quand il on fini l estimer

Not recommended very difficult to order a vehicle - Geeserge74

Not recommended very difficult to order a vehicle extremely difficult to have servicing done in a legitimate time employees do not go out of their way to satisfy their customers. There are no wow effect at this dealership.

Overcharging and not fixing the problem - Travelling L

Today, I went to have a recurring electrical problem with my less than 2 years Fiat 500. In the last 23 months we had 3 brake/indicating lights dying on us, which clearly indicate an electrical problem. After consulting them a previous time in the past, they completely ignored the problem exposed to them and they just changed the lightbulb, with a 40$ added bill for time. 40$ for 5 minutes of work! And not helpful at all with the problem. Although, I went back to complain and try to reason with them, they did not offer any compensation or seemed worried about the actual problem. Never will go there again and will make sure to tell everyone I know!

I phoned because of the transmission recall. They had... - Danielle29

I phoned because of the transmission recall. They had reprogrammed the transmission in the hopes that the noise would reduce. I just phoned to tell them that the noise is ever worst than before. First, he was very impatient with me from the moment he started talking to me. Then he told me that it was normal for this transmission to have a noise and that they were not going to replace a whole transmission because of a noise. I never said that I wanted the transmission changed, I just want them to check the vehicle because I do know that normal noise and not normal noise on my vehicle is. He kept being so impatient with me that I just couldn't even tell him anything anymore. I was trying to tell him what kind of a noise it was making and he just would not listen to me, all he was telling me that this kind of transmission makes noise. I know that, this noise that my vehicle is making is NOT NORMAL. I finally just told him that I was going to phone back later and hopefully talk to someone with more patience and who actually likes the customers. I told him that he was being rude. After they reprogrammed it, the service people had told us to bring the vehicle back if that didn't work which is what I'm trying to do. I will get my husband to call because I want nothing to do with Capital Nissan anymore.