948 Quebec Chevrolet/lib/zlib/constants Service Centres

We waited nearly eight months for Alix Toyota to repair - ProfMurf

We waited nearly eight months for Alix Toyota to repair our Toyota Highlander, which was stolen from an airport parking lot (fenced, gated and staffed!) then abandoned on the streets of Montreal with numerous computerized parts cut out of it. While we were frustrated by the time it took to fully repair the car, we understood and accepted that the parts were slow to arrive due to shortages of certain parts and supply chain backlogs. However, what we do not accept is the lack of communication on the part of Alix Toyota. Numerous phone calls and emails to service managers (of which there were three during this time) and even the dealership administrators (Denis Archambault, Owner, and Martin Beaulieu, General Director) were not answered. The last service manager revealed that he did not know how to check the voicemail messages that were left for him (perhaps this was the case for the others, too). For a business to be run well, it is essential that the lines of communication are fully open and prompt.

Absolutely terrible dealership. - annchrisc

Absolutely terrible dealership. My daughter bought her first car there. A major problem occurred with her brand new Kona. The Hundai company took responsibility for it but the dealership did not want to rent her a car for the FOUR MONTHS it would take to get the car back!!! Headquarters finally forced them to do it but now the car rental company keeps calling my daughter because the dealership hasn't paid the bill! Today she went in to get her flat tire repaired. They did the work during the day. When she went to pick up the car after work it was blocked in by other cars. She asked them to move the cars to let her out 5 times! She waited over an HOUR before they bothered to help! If you want respect and proper costumer service AVOID THIS HORRIBLE DEALERSHIP!!! (And btw why can’t we leave less than 1 star in a review?)

Excellent service from Keelan. - chamberland1968

Excellent service from Keelan. Friendly and attentive. Make sure everything was good. The experience was pleasant.

I was very disappointed Mercedes Benz DDO. - thcinc56

I was very disappointed Mercedes Benz DDO. I made an appointment for 2025/06/12, After arriving I waited for a short while to be helped. A Service person Sébastien Papineau invited me into his chair. I had to get something from the vehicle and he also asked me to move the car to the Service Bay. While doing this an Asian women came in ahead of my car. When I returned to the service person he asked me to wait while he served the Asian woman who walked in after I did. He then turned to her and asked her and asked her name and commenced to helping her. (Maybe he did not like my VERSACE DRESS AND MATCHING SHOES) I found this to be disrespectful so therefore i asked for my key and I left. There is more details however, I just wanted to get my point out. VERY DISRESPECTFUL !!!! My first and last time... Also, I"m a Jamaican woman..

WORST EXPERIENCE WITH A CONDENSCENDING GENERAL MANAGER - dlaminip522

WORST EXPERIENCE WITH A CONDENSCENDING GENERAL MANAGER NAMED JOHN. INSTEAD OF ACKNOWLEDGING A MISTAKE WITHIN HIS WORKSHOP AS TECHS MAY HAVE A BAD DAY IN THE JOB, HE INSTEAD HAD A PARTING SHOT THAT HE HAS FULL CONFIDENCE IN HIS PERSONEL AND THAT THEY CARRY OUT GOOD WORK ACCORDING TO PROTOCOLS... YES THE BS YADA YADA YE AND BASICALLY TELLING ME HE SLEEPS WELL ( MOREVER LIKE F- OFF ).I GUESS MONEY GONE.. MONEY TAKEN..DO NOT GO TO THIS DEALERSHIP ITS A NIGHTMARE FULL ON TRIAL AND ERRORS CONCERNING YOUR VEHICLE .IF THEY EVER GET IT RIGHT ,YOU DODGED A BULLET .

The smalest issue takes 4 hours to resolve - - - EVERY... - bfmccarthy

The smalest issue takes 4 hours to resolve - - - EVERY TIME!! Yes this is the secont time I have lost an entire morni g even with an appointment.

Appointment is given in a reasonable delay. Service... - Antranik.sirinyan

Appointment is given in a reasonable delay. Service department very efficient. On time and personnel are polite and professional. Highly recommended. Will definitely go back.

Terrible experience. My car has been with them for 2... - jacques.theoret

Terrible experience. My car has been with them for 2 weeks now: The AWD does not work (and I need it). First, they told me first that their system was hacked for days... Then, they say the car needs a new chip that will arrive soon. Now, they say the chip is back-ordered for another 2 weeks: they will provide me with a loaner... They don"t call back. I call and no return. I called this morning and they say that they told a colleague to call me and he-she did not do it.... They just called me and I am supposed to get a loaner today... To follow-up!

The service is perfect. - Dominique

The service is perfect. From the front desk untill we recuperate the car , all is done with the client’s satisfaction in mind

Good place to go, they take care of you, they sale and - GD

Good place to go, they take care of you, they sale and give Google service repair, they also à parts department.

Albi Hyundai Mascouche: ça commence par une bâtisse - poukin2003

Albi Hyundai Mascouche: ça commence par une bâtisse élégante, fonctionnelle et facile d'accès; ça se poursuit avec un accueil courtois, charmant et affable, grâce à Nicole & Jasmine; ça se termine avec une équipe technique dynamique, compétente et efficace...merci de faire de chaque visite une expérience aussi agréable! P.S. J'oubliais la cafetière à espresso dont les breuvages, les nectars, voire les élixirs procurent plaisir et extase à nos papilles gustatives, rendant l'attente de son véhicule presque inexistante!