948 Quebec Cadillac/inftrees Service Centres

Overcharging and not fixing the problem - Travelling L

Today, I went to have a recurring electrical problem with my less than 2 years Fiat 500. In the last 23 months we had 3 brake/indicating lights dying on us, which clearly indicate an electrical problem. After consulting them a previous time in the past, they completely ignored the problem exposed to them and they just changed the lightbulb, with a 40$ added bill for time. 40$ for 5 minutes of work! And not helpful at all with the problem. Although, I went back to complain and try to reason with them, they did not offer any compensation or seemed worried about the actual problem. Never will go there again and will make sure to tell everyone I know!

I phoned because of the transmission recall. They had... - Danielle29

I phoned because of the transmission recall. They had reprogrammed the transmission in the hopes that the noise would reduce. I just phoned to tell them that the noise is ever worst than before. First, he was very impatient with me from the moment he started talking to me. Then he told me that it was normal for this transmission to have a noise and that they were not going to replace a whole transmission because of a noise. I never said that I wanted the transmission changed, I just want them to check the vehicle because I do know that normal noise and not normal noise on my vehicle is. He kept being so impatient with me that I just couldn't even tell him anything anymore. I was trying to tell him what kind of a noise it was making and he just would not listen to me, all he was telling me that this kind of transmission makes noise. I know that, this noise that my vehicle is making is NOT NORMAL. I finally just told him that I was going to phone back later and hopefully talk to someone with more patience and who actually likes the customers. I told him that he was being rude. After they reprogrammed it, the service people had told us to bring the vehicle back if that didn't work which is what I'm trying to do. I will get my husband to call because I want nothing to do with Capital Nissan anymore.

Service Exceptionnel. - siennaowner

Service 5 étoiles! Dûe à des circonstances ils ont accèpté de prolonger ma garantie de 30 jrs sur mon véhicule acheté usagé pour compléter une réparation. Cette décision impliquait les vente et le service mais ils n'ont eu aucune hésitation. Leur travail sur 3 réparations, dont une majeure, (aucune détectable au moment de l'achat) est irréprochable. L'achat de mon prochain véhicule sera aussi de chez Carrefour 40-640 Toyota. Très satisfait!

Great Service - Sanito

As usual, premium work with excellent customer service and friendly staff. Clean washrooms, waiting area and indoor car drop off. Enjoyed TV and free WiFi internet

Very rude and uninterested with customer needs. - marccaron73

Very rude and uninterested with customer needs. The worst service I have ever encountered with any dealer. Stay away from this dealer..

Pire service à la clientèle. - Calypso

Pire service à la clientèle. Ils ont gardé notre jeep pendant 5 mois et n’ont toujours pas été capable de le répare entièrement et ce malgré près de 10k$ de frais. Ils nous ont prêté un véhicule de rechange - un Jeep Cherokee neuf (5k).. La transmission de ce véhicule a « lâché » sur la voie rapide mettant nos vies en danger. Le véhicule est retourné sur une plateforme chez le concessionnaire. Nous ne ferons plus jamais affaire avec eux ou Jeep. Et ne vous les recommandons pas.

PIRE SERVICE À VIE! - Mattmatt

PIRE SERVICE À VIE! Jamais vu ça! C'est à croire qu'ils ne veulent pas vendre de véhicules! Martin Boisvert le "Directeur Commercial" est sans doute la personne avec qui vous ne voulez pas faire affaire! Quasi-impossible à rejoindre au téléphone, ne répond pas aux courriels, arrive à midi, fini a 17h00. Excuse par dessus excuse sur le pourquoi qu'il ne fait pas son travail, se trompe de formulaire, etc.. Allez ailleurs!!!

service of Vlad Urdareanu or the service he give to me - Dmytro Batialo

service of Vlad Urdareanu or the service he give to me was really good I am very grateful)

Costumer feedback - NikolayBelev

This is one of the worst dealership ever, 14:30h in Friday, service department it's not working, when I asked why they didn't work, guy from sales department was been extremely rude. If I can, I gonna give them 0 stars !!!