948 Quebec Cadillac/inftrees Service Centres

Service challenged - Richard Simpson

Do not use these dealership for service. I tried for 4 weeks to get just a change of my summer to winter tires and no one responded to by multiple phone calls to the service number. All I ever got was voicemail and I left messages each time and nobody return my calls. I have moved to Montreal from Toronto where Downtown Subaru always answered the service phone number call to schedule a service. I even tried to use my previous emails to the service department and never got any email response from any of the service associates. Try to find another Subaru dealership in the general Montreal region. Richard Simpson

J’y suis cliente depuis 7 ans! - Joly

J’y suis cliente depuis 7 ans! Facile d’obtenir un rendez-vous! Mon nouveau conseiller est également à l’écoute et très efficace. Le personnel est courtois et souriant. Excellent service!

I’m actually very generous giving 1 star. - Mily

I’m actually very generous giving 1 star. Had problems with my kia Sorento about 5 months ago and they said it was the car remote started system so they charged me 450$ to remove it plus the mechanic time (I’m pretty sure it came up to 800$ ate the end), 2 months later same problem all over again, they said it was the battery but my mechanic had just checked it so after talking to the mechanic at Kia they realized it was some part of the started system that couldn’t recognize my key so they order the piece and said it would take 2-5 business days to get it, this was 1 month ago, they have no idea when I would get the car fixed and they won’t give me a curtesy car or anything for more than 24 hours, In the middle of winter in Montreal.. nicely done, never thought something like this could happen in a serious dealership. Very disappointed, if you’re planning on getting a car here go ANYWHERE else.

Great job - Me

If you want a great service, don’t go anywhere else ))) Everything is perfect from the guy at the desk, to the good work but also the driver who drive you home

While vacationing in the Gaspe, we had a signal light - Carl

While vacationing in the Gaspe, we had a signal light stop working. Stopped in at the Matane dealership.hopping that they could check it out and maybe arrange for the repair the following day. The service manager fiddled with their schedule and asked if we could comeback in a half hour. We did and they had the light working a short while later. Great service from a personable employee.