948 Quebec Cadillac/inftrees Service Centres

Came to change over to winter tires and get an oil - Nick.evangelistaNick

Came to change over to winter tires and get an oil change. Appointment was at 8 am . Waited over 3 hrs for this to be done. Unacceptable

terrible sales and service - Joannafan

I bought an Ecosports 2018 on June 5th. At that day when I went there to pick up my car, I found the back seats were not set up well and the drip moldings had problem. Then the sales man said he would ask the service to order the parts and made an appointment for me as long as they got the parts. Then he help me make an appointment on June 18th. But when my husband arrived there on time, they told him they didn't get the parts.(the salesman said they forgot to order), but nobody informed us that before we went there. my husband asked 3 hours dayoff to there. They didn't even say sorry , they just tell him they will order the parts then make another appointment. I am extremely upset. I made a complaint, the sale department director proposal me $200 the dealer credit , I didn't take it because they lost my trust at beginning. By the way , their salesman made a lot of mistake and make the sale process was confusion and unorganized.

Ce dealer est excellent à tous les niveaux 100%. - TdiPete

Ce dealer est excellent à tous les niveaux 100%. Accueil chaleureux et employés très compétent,ils ont réglé mon problème très rapidement.Je le recommande fortement.

Disrespectful and unreliable. - Never return customer

I went to this dealer because a family member who had been using their service for years. Unfortunately, the experience is far from satisfactory. My husband ordered the type of tires I want for my car, and was to go in on a Tuesday morning to change it, and a basic inspection. On the day, I was informed when I supposed to pick up my car that the tires did not arrive, and I can return on Thursday and the tires will be changed. On Thursday, I returned, the car was not ready when it supposed to be, I waited for another half an hour, and then I was in a rush and did not check the tires. During my drive home, the car was kind of unbalanced, swining from left to right, and then I noticed that the tires were winter tires. Who use winter tires in Quebect on 5th Setpember especially this year the summer is so hot. Called to complain the next day, and was told the service representative decided to give that type of tires to us. That is so disrespectful. I am the customer who is spending the money, and it is up to me to decide what type of tires I want. I was then told that they have to order the tires and I have to call on next Monday to check if the tires I want arrived. That only show one thing, the service staff has not ordered the tires on the first place, as it was supposed to be ordered way before I went in to change the tires. This type of service is unacceptable and not worth the money and hassles.

Friendly staff and I had a safe place to wait and little... - gjoyce

Friendly staff and I had a safe place to wait and little wait time. Donna was so efficient and did an excellent job. Thank you!