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Professional, prompt, trustworthy, warm and sincere service - Happy, happy customers!
From the moment we rolled in to this dealership's lot we were greeted with such friendly warm service before we even got in the doorway and continued to be served until every possible need was met and no matter how challenging it got to meet our expectations, desires and needs. Each team staff associate was so well organized and they all worked so well together that it was truly a wonderful pleasure working with every one. They have every detail down pat! Truly the best, we could not be more fully satisfied every which way and we certainly left with an absolutely gorgeous vehicle that has more than we could have ever imagined, from technology to power to sleek classy yet strength and safety beyond belief . My husband and I can't say enough, thank you to all of you until we meet again.We could not have achieved such an amazing vehicle without all of you working so well together for the benefit of your customers.
Terrible customer service, reluctant to fix safety recall - Toyota
Terrible service. I took my car for an oil change and waited at the front desk for 10 minutes, no one came out to help me. Finally a truck pulled up out front and two guys walked in with fast food bags and one of them said "Is anyone helping you?" and I said "No and I've been waiting for ten minutes", he said "What can I help you with then?". He didn't apologize for the wait or anything and didn't seem to care I was waiting so long.
My car also had a recall for the ignition switch which killed several people in the United States. I asked him about it and he didn't seem to want to fix it for some reason. He was smiling (sort of laughing in a way) at me when I was asking about it. He said "well have you had any problems with it? I don't think we have the parts in to fix it". I felt like saying "No when I have a problem with it, I'll be dead."
I also remember 4 or 5 years ago I had an oil change done at this dealership and I dropped my car off at 9AM and I went back at 1PM to pick it up and the oil change still wasn't done. I finally got my car back around 4PM for a simple oil change.
So I will never go back to this dealership ever. Very bad customer service, very rude, very unorganized and they seemed very reluctant to fix a safety recall and this concerns me.