1,567 Ontario Subaru/zlib/messages Service Centres

Brought car in for transmission stalling issues (car... - maureenm1964

Brought car in for transmission stalling issues (car wouldn't go over 3000RPM). Apparently, the "experienced mechanic" took the car out and found no issues. Diagnostics were run on car with no issues found. Four hours later after I made the call to see what was going on, I was told that the "knowledgeable" Supervisor said it was because the car mats were stuck under the gas pedal. (I always pull my car mats back in place before I get in). So for all this xx I had to pay $75 and the car is STILL doing the same thing that I brought it in for. Only bonus of the whole experience was Pat. Very friendly.

rip off artists - mieko

The service department is horrible.. Brought in our Kia to get the control rods and ball joints replaced. We had the car serviced a week and a half earlier at Windsor Hyundai where they did point out the issue of the compromised ball joints but was able to do the wheel alignment and brought all the alignment true with the exception of the L/R camber which was out by 0.5 within exceptable limits. So when we brought in our car to Kia with replacement parts they one overcharged us on the total repair time but the worse of it is that after replacing the control rods and ball joints they threw out the alignment to a point prior when it was even touched for the first time. Windsor Hyundai got the alignment almost true on bad ball joints. Gus Revenberg Kia completely screwed the alignment after replacing the control rods and ball joints to a point prior to the suspension was even touched. They used a completely xxxxxxxx excuse for this reason.... Avoid these jokers at all costs... we're grugingly going back to Windsor Hyundai till I can find a honest competant mechanic.

My auto body shop sent me to Gyro Hyundai to have the - Cathysmith123

My auto body shop sent me to Gyro Hyundai to have the Blind Spot Detection sensor recalibrated after an accident. Despite Gyro being told by the body shop that I’d be leaving the car for the day, I said I needed the car in 2 hours and would wait, or return another day. Fuad and the service tech were very accommodating! Car was done in 2 hours. Fuad is a very friendly and positive ambassador for Gyro Hyundai and deserves kudos for his customer service focus!

Came to Gyro with brake issue CX5. - rmighter

Came to Gyro with brake issue CX5. 2 days later get text to press button to authorize repairs and “issues” they found, for $9k +taxes. Not one item related to brakes. Stated problems with coil/plugs, totalling over $700. Stated new battery needed $315; stated Front Camera needs to be replaced, $2100; states new bushing needed - went back to dealership and showed them invoice Green/Ross 5 months ago showing new coil/plugs/battery; next day get “revised” list with coil/plugs gone and now other “issues” found so bill now $10k; get called by Sales team recommending “not worth to put $10k in this car , we have amazing deals… in addition, previous owner was receiving texts and emails of these private transactions. Took car back to Green/Ross who showed me the battery they put in testing like new; said and showed me that front camera was working fine; and that rear bushings not urgent and could last. All I could think of is how many customers would have pressed Yes to authorize thousands of dollars of not just unnecessary repairs but getting caught so blatantly in multiple deceptions.

Only got one star because there wasn’t a zero. - Roxanne

Only got one star because there wasn’t a zero. Hal Wrights dealership is by far one of the least professional local businesses we have ever dealt with. After far to many negative experiences after purchasing our first new vehicle, and returning for recalls with them I have observed very low morale amongst employees in service. The result of this has been little to no positive customer care and service. There is no accountability for thier mistakes. The is arrogant behaviour in management positions. Many years in professional positions has taught me that these behaviours come from the top. Their lack of integrity and values goes against the man who actually built this business. Hal Wright. And perhaps this is the difference in building a business or having it built for you. My hope is that the current owner will take these many poor reviews seriously. Be aware of the many many local GM owners who go out of town for purchases and service. AND make the changes that need to happen to make this an establishment they can be proud of.

Complete garbage Customer service!You would think when... - Unimpressed

Complete garbage Customer service! You would think when you spend $60,000 On a brand new Cadillac (not lease but buy), that they would treat you with the Cadillac experience? Ohh wait not here, anything thats included in your package you better be on the ball and demand it, otherwise they will pretend it doesn't exist. Somehow they have managed to ruin the experience of true service at this place and scheduling here is horrific! Certainly will not be buying my other vehicle from them here this year , or ever again thats forsure! Dont waste your time, go somewhere they appreciate your business!!!!!!!

I highly recommend dealing with Anthony Estrada at - pmascia

I highly recommend dealing with Anthony Estrada at Hamburg Honda. He was extremely helpful, informative and took care of our needs in a timely fashion. We would without a doubt deal with him again .

Brought my Hyundai in for minor work got it back with a - Ed

Brought my Hyundai in for minor work got it back with a broken seat and a piston slap . Thy said it was unfortunate never going back!!

They have the worst service advisors and services. - Varshil Shah

They have the worst service advisors and services. VW sold me a car with service package by letting me know, everything is covered, you don’t have to worry about any thing after buying this car! I am having vibration issues in my breaks they want to charge me for that. They have checked my breaks last time as I had the same concern! Didn’t charged me any thing nor fixed it! Had an issue with the suspension making cranking noise! Started just after 15k kilometres, mentioned to this guys, this also didn’t get fixed! On top of that they said all cars in this segment have this issue! Sounds like a company problem not my fault! Came to service centre again having same issues! Now they want to charge me for everything thats not fixed in last service as their fault! Thats totally wasting the time coming to this service department! They don’t know how to fix the cars!

This review is about Marc in Parts. - Seek_Yeshua

This review is about Marc in Parts. I cannot say enough good about his knowledge and help. And to add icing on the cake, he is very patient and kind-hearted. I had two issues in the past month and both times when I called, his advice and help was stellar. Marc is truly an asset for this dealership, And for people in the general public like me, who need a little help and advice. And sometimes quite abit more : ) God bless this guy. Truly kind hearted indeed !!!

BUYER BEWARE. - SD

BUYER BEWARE...Brought my car in and was quoted nearly $700.00 for tire rod repair.($419.97 for labour!!) Took it to another mechanic was charged $70.00 and was told tire rods were fine, had a loose break pad. Saved myself over $600.00. Rude service, and lost all trust in this "Family run" business. NEVER AGAIN. ( AND was told I could not speak with the mechanic who worked on my car...just the receptionist...unheard of!! )

It was a pleasure purchasing my vehicle from them and - Laurie

It was a pleasure purchasing my vehicle from them and having the service done on it after purchase.

We brought our truck in for service recently, the service - diguers2

We brought our truck in for service recently, the service was excellent, special care in customer service provided by their counter person Alex. Will be returning in future.

Purchased a new 2023 Honda CRV Sport in July of 2023. - amd112552

Purchased a new 2023 Honda CRV Sport in July of 2023. All went well and satisfied with the transaction. Now the service??? That's a different story. In May of 2024, I noticed the paint lifting on the driver's door near the door handle. Took it in for the service people to take a look at it. They took photographs and told me they would be sending them to Honda Canada for warranty approval. Between May and October, I called and attended the dealership to followup. The first time I went back, the service managet didn't recall me being there and him taking photographs. Again he went outside and took more photographs. Months go by and still nothing. This went on for 5 months. Finally I went in and showed my discontent. This time they promised they would make arrangements with a local bodyshop to make repairs. They said the whole driver door and rear passenger door would have to be repainted due to blending. The vehicle returned and right away as I drove in the parking lot I could see there was a circle of new paint where the repairs were made. It was visible as xxxx. The service manager and the dealership manager came outside at my persistence and looked at it. They both agreed that it was a shabby job and would have to be re-done. Never heard another word from them from that point on. As of writing this at the end of December 2024, still not a word. Knowing that I waited forever for the job to get done, I did not want to wait any longer, so I arranged to have the work done myself and paid for it myself. This is when I decided from now on I will be dealing with Orleans Honda. It's a bit further away, but well worth not having to deal with Hawkesbury Honda any longer. The only thing I will continue to do there is the removal and installation of my summer and winter tires as they are stored at their location. I just attended Orleans Honda today for a steering recall.....oh man what a difference!!!

Best service ever, since acquiring my electric Kona. - michel.a.pellerin

Best service ever, since acquiring my electric Kona. Very knowledable about the electric version of the Kona.

great dealership. - bob

great place to have your Mazda serviced, great staff, and good price, will return. shopped around Ottawa for prices on a part needed, and they beet it by a mile, saved me more than $300.00, so if your looking for a great Mazda dealership give them a call, you won't be disappointed.

Great friendly personable service. - Stevepowerredneck

Great friendly personable service.The only place to go.customer service is second to none!

Apparently, Henley Honda underwent new ownership in 2022 - Done with Honda

Apparently, Henley Honda underwent new ownership in 2022 and it shows. I purchased my Pilot there in 2012 and did all required service for the last 10 years. In February, they told me I was due for a B14 service at a cost of $1730 plus tax. Last week, I called to make the appt and they told me the B14 was $1800 taxes included. I asked for a written estimate and the B14 became $2045 plus tax. That was a $500 difference from the previous day! Really? Good luck to the new ownership. I will take my business elsewhere.