1,567 Ontario Subaru/utils/common Service Centres

I recently bought a used vehicle from Busters. The worst... - jules

I recently bought a used vehicle from Busters. The worst customer service I ever experienced. I purchased the vehicle in June and have been back 6 times for repairs. Not once did anyone reach out and apologize for the total inconvenience this has caused me. I practically begged for an apologize last time I called. From purchasing the vehicle (not ready when promised, 7 days later) to all the problems I'm having now I have not been compensated for any of my time. I believe that since I am a woman and bought used MY business is not important to them. I will Never recommend Bustard Chrysler Waterloo to anyone I know or ever purchase another vehicle from them. Worst Customer Service Ever.

Not trustworthy. - brian

Not trustworthy. Charge with made-up costs. Does not follow the customer's request. Problem with the car reoccurs soon, which means the job was done poorly.

Oil change was conveniently quick, call was made to me... - MO

Oil change was conveniently quick, call was made to me with other service suggestions without pressure or commitment. The front desk service staff have always been friendly and socially pleasant.

Booked my truck in for service at 8 am. - NEIL ANDERSON

Booked my truck in for service at 8 am. Had to physically go back to dealership as the service department will not answer the phones. When standing at the service desk the staff were more interested in eating their fries instead of trying to assist - perhaps they don't realized they are the customer service. I was then told my truck would not be completed today even after making an appointment (oil change, tire rotation and small recall). This is my initial visit to Cambrian Ford as I live out of town and suggest for any service needs to seek out an alternative to this dealership.

The team in the Service department are EXCEPTIONAL. I... - BM

The team in the Service department are EXCEPTIONAL. I have owned many cars and dealt with many Service Departments, none are as good as this one! John Soares is the Service Advisor we most deal with and he is superb! But I have to say ALL staff there are equally fantastic & knowledgeable. Honest staff there that look so happy to be there and treat the customer so well. I just wanted to take a moment to thank you for providing such a great place that I can trust my car to.

Would never buy a car from the sales team here or have my - Fernando

Would never buy a car from the sales team here or have my car serviced. I am on my third Kia in a row and go to another city to buy and service my vehicles because of how bad the service is here. Sales team comes across sleazy with old school sales tactics - won’t properly discuss pricing, leave you sitting in the office for ages alone while they go to “see what they can do” with the sales manager, won’t let you take the negotiated price with you to shop around, pressure you, etc. Awful antiquated sales experience. Service department used to be better and now just doesn’t cut it. Don’t understand their own product, dismissive, act like you’re a burden, lack of urgency in answering calls or dealing with customers. Think this place needs new ownership to shake up the culture.

Cracked my windshield. - Steve

Went in for a recall to replace a wiper motor and ended up with a crack in the windshield. Contacted the service department and they basically denied any wrong doing. I was basically told it's not their problem as you apparently sign a waiver to have service done. I guess folks need to read the fine print on the service paperwork. Now a free recall is costing me either my $500.00 deductible and an insurance claim or replace the windshield out of my own pocket. Never going to use this dealership again.

Gene from service and the entire team that I dealt with... - Dturton

Gene from service and the entire team that I dealt with were excellent. They were understanding, truthful, professional and very accommodating.

Hands down the worst customer experience I have ever had. - many_lemons

Hands down the worst customer experience I have ever had. If you want to have your service appointments scheduled for 6 months from now and then just have it moved further out, you have come to the right place. I tried to get them to fix a security recall I had on my clutch for over a year to no avail. Just scheduling my first appointment was impossible. The service representative Allison Kearney was impossible to deal with. She didn't answer my emails or my calls on the first try, only when I escalated the issues. After finally scheduling my first appointment, I was told that I needed to bring my vehicle in for an inspection so they could order the parts. They kept my car for the day, inspected it, and then scheduled an appointment to have the clutch fixed and my brake fluid hose fixed a month from then. After bringing in my car, they let me know that the brake fluid hose was fixed but that I will have to come back to have the clutch fixed because they have one employee that works on manual transmissions and he is too busy changing tires on cop cars. They said they would have to schedule my appointment 5 months from then. When I said that it was a security recall, she answered with "well you've been driving with it this far". The most unprofessional comment I had ever heard until they topped themselves later on. Her colleague Dwayne then joined in and told me that it was the only way. He also mentioned that it could take more than a day so that I should call a week in advance to ensure that they could get me a rental car. I wait the 4 months and 3 weeks and give Allison a call to lock down the rental car a week in advance. She lets me know that I have to call a day in advance, not a week. I oblige and I call in the morning, a day in advance. She lets me know that I have to call at the end of the day, not in the morning. When I call at the end of the day, she lets me know that she cannot get me a rental car. I can still drop my car off for my service appointment, I just will not have a car for an undetermined amount of time. At this point I have had enough and I let her know that I was told to call a week in advance to ENSURE I would have a rental. She then tells me she will try another rental place and will call me back. Half an hour later, I get a phone call from Dwayne. He immediately says that we have to push back my service appointment because they have to order the part. I say "How did we go from me not having a rental to having to push my service appointment AGAIN?". He says that normally, cars are brought in for inspection before ordering the parts so if I came in for my appointment I would just be "pissed off anyway". I let him know that my car has already been inspected and that the part should have been ordered months ago. He says that they only have one person that works on manual transmissions and that he's working on cop cars... The same excuse as last time. I told him that the parts should have already been ordered, so what kind of assurance do I have that if the appointment is moved back yet again, that the parts will be ordered? He said "That's life buddy, nothing is guaranteed. If the guy that works on the transmissions dies tomorrow, we're all xxxxed". At this point I cannot believe what I am hearing over the phone. You can't guarantee that you can perform a service on an appointment that has been rescheduled 4 times over a year? And now you are insinuating that your employee can die? Avoid this place at all costs.

I am very, very happy with my new car, the attention was... - Rocío Ruiz

I am very, very happy with my new car, the attention was perfect everything was incredible with the service !! Thank you very much Massy and Kim ☺️

Great service! - Jean-Paul

I came in for my regular oil change on my Mazda Tribute, sat in the newly redesigned waiting room and was out of there in less than 40 minutes. I received a very friendly greeting as I arrived, joked around with the sales people on break and left the dealership very satisfied.

Got some work done on the car by the mechanics here is a - Jo

Got some work done on the car by the mechanics here is a bit overpriced but they did a good job and they take time to even send videos of the problems and video to fix them it would be a 5 for me I just find it a bit overpriced.

Took in to “look at the problem” service department... - Ray.whippey

Took in to “look at the problem” service department decided it was not a problem. Very satisfied with the service and the care I received.

This is in regards to CarMax Hyundai in Lindsay Ontario. - Steven Vince

This is in regards to CarMax Hyundai in Lindsay Ontario. Hyundai Canada, you need to do better. Avoid this dealership at all costs! Got a flat tire, called the dealership to see if it's covered under warranty, they said yes so I had it towed there. Confirmed with them it's under warranty at the dealership. Two days later I get a call saying the tire is on, but sorry it's not covered under warranty so it's going to be over $300. Then the manager Colin says he will give it to me at his cost which is $250 plus tax. After talking to another tire shop, I found out the cost of the tire is $185. When I asked the manager why the other tire shop was so much cheaper he responded with he has labour costs included in his price. He wanted to charge me labour for a job I did not give him permission to do. Omvic and consumer protection both said that in Ontario a dealership has to give you a estimate and get your permission before doing the work. They did neither. On top of all this while they had the vehicle for two days they didn't complete the recall that was on the vehicle even though I had asked them to. Avoid them at all cost!!! To the manager and sales person I dealt with, I expected better, I have purchased 3 cars from you in the last 18 months, I will never again so I hope you are happy with the $215 you got today in service.