Horrible, Please do not trust their service... - aabed11
Horrible, Please do not trust their service center/advisors with your car!
Brought my car in for a safety check as I was buying out the lease. At the same time noticed that my “Tire Mobility Kit” also known as a tire inflator was no longer functioning properly. (Please note that this is the same tire inflator/sealant kit that you can buy from Canadian tire). Service Advisor confirmed that this part is covered under warranty and one has been ordered for me, as they do not carry it in stock.
6 weeks later, I received a call that the part on order has been delivered to the dealership. I was ecstatic and asked if I can pick it up at anytime during normal operating hours. Service Advisor stated that I needed to make an appointment as the car must be brought in, in order to program the “tire mobility Kit” to the car. I mentioned to them that this part is a consumable and it does not communicate with the car, as such, I do not need to bring my car in especially during a pandemic. Additionally, I informed them that the only item that needs to be updated is the “Tire Mobility kit warning light” on the dashboard, this is the same as a service or oil change minder warning light that one can reset on their own. They were adamant that I bring it in; we made an appointment for the following week. In the mean time, I called 3 other dealerships and researched online and got confirmation from the 3 other dealers that indeed this part does not require programming. On the date of the appointment, I got busy with work hence an advisor called me to re-schedule my appointment. At this moment, I informed the advisor that I do not need to bring my car in as I confirmed with other Ford Service centers that this part does not need programming, Advisor stated that yes it does and I must bring my car in. They ignored and did not listen to my concerns. Therefore, I dropped my car at the dealership the following week. In the middle of the day, I receive a call from a service advisor explaining to me that the car is now out of warranty and asking me to pay for either half the cost of the tire inflator or half the cost of the labour. I informed him that the part was ordered while my car was under warranty and I was told that it was covered under warranty. He then asked me to pay for half the labour, I asked him that there is no labour involved, as you are taking the old one out of my trunk and placing the new one in. He then started lying to me on how the sealant cartridge needs to be replaced, which was false. I remained firm and told him that I will not be paying half the labour costs as I am certain that there is no labour involved.
1.5 hours later, I receive a call that my car is ready to be picked up. I pick my car up around 530pm and low and behold I have a new Tire inflator kit in my trunk and all that is stated on the service form is that the “tire mobility kit was replaced”, no mention anywhere of programming. I bring the car home and noticed that they did not even update the “Tire mobility Kit warning light” on the dashboard. It literally took me 30 seconds to update myself.
Following week, I sent an email to the Service manager informing him of this issue and how I was asked to bring my car in for no reason especially during a pandemic. Putting his advisors and myself at risk for something that I could have just picked up. Additionally, how I was asked to pay for “Fake” labour charges. Service manager replied stating sorry we assumed that this part needed programming, and did not acknowledge the fact that they tried to charge for something that was covered under warranty nor the fake labour charges. In conclusion, the service center is not well informed and they will make assumptions in regards to your car repairs and try to charge for non-existent labour charges. Service manager has done absolutely nothing to rectify this situation besides apologizing for the assumptions that they made.
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