1,566 Ontario Mitsubishi/common Service Centres

Complete garbage Customer service!You would think when... - Unimpressed

Complete garbage Customer service! You would think when you spend $60,000 On a brand new Cadillac (not lease but buy), that they would treat you with the Cadillac experience? Ohh wait not here, anything thats included in your package you better be on the ball and demand it, otherwise they will pretend it doesn't exist. Somehow they have managed to ruin the experience of true service at this place and scheduling here is horrific! Certainly will not be buying my other vehicle from them here this year , or ever again thats forsure! Dont waste your time, go somewhere they appreciate your business!!!!!!!

I highly recommend dealing with Anthony Estrada at - pmascia

I highly recommend dealing with Anthony Estrada at Hamburg Honda. He was extremely helpful, informative and took care of our needs in a timely fashion. We would without a doubt deal with him again .

Brought my Hyundai in for minor work got it back with a - Ed

Brought my Hyundai in for minor work got it back with a broken seat and a piston slap . Thy said it was unfortunate never going back!!

They have the worst service advisors and services. - Varshil Shah

They have the worst service advisors and services. VW sold me a car with service package by letting me know, everything is covered, you don’t have to worry about any thing after buying this car! I am having vibration issues in my breaks they want to charge me for that. They have checked my breaks last time as I had the same concern! Didn’t charged me any thing nor fixed it! Had an issue with the suspension making cranking noise! Started just after 15k kilometres, mentioned to this guys, this also didn’t get fixed! On top of that they said all cars in this segment have this issue! Sounds like a company problem not my fault! Came to service centre again having same issues! Now they want to charge me for everything thats not fixed in last service as their fault! Thats totally wasting the time coming to this service department! They don’t know how to fix the cars!

This review is about Marc in Parts. - Seek_Yeshua

This review is about Marc in Parts. I cannot say enough good about his knowledge and help. And to add icing on the cake, he is very patient and kind-hearted. I had two issues in the past month and both times when I called, his advice and help was stellar. Marc is truly an asset for this dealership, And for people in the general public like me, who need a little help and advice. And sometimes quite abit more : ) God bless this guy. Truly kind hearted indeed !!!

BUYER BEWARE. - SD

BUYER BEWARE...Brought my car in and was quoted nearly $700.00 for tire rod repair.($419.97 for labour!!) Took it to another mechanic was charged $70.00 and was told tire rods were fine, had a loose break pad. Saved myself over $600.00. Rude service, and lost all trust in this "Family run" business. NEVER AGAIN. ( AND was told I could not speak with the mechanic who worked on my car...just the receptionist...unheard of!! )

I would not cross the doorway of this dealership ever - oredeposits

I would not cross the doorway of this dealership ever again. If you do beware

We brought our truck in for service recently, the service - diguers2

We brought our truck in for service recently, the service was excellent, special care in customer service provided by their counter person Alex. Will be returning in future.

Purchased a new 2023 Honda CRV Sport in July of 2023. - amd112552

Purchased a new 2023 Honda CRV Sport in July of 2023. All went well and satisfied with the transaction. Now the service??? That's a different story. In May of 2024, I noticed the paint lifting on the driver's door near the door handle. Took it in for the service people to take a look at it. They took photographs and told me they would be sending them to Honda Canada for warranty approval. Between May and October, I called and attended the dealership to followup. The first time I went back, the service managet didn't recall me being there and him taking photographs. Again he went outside and took more photographs. Months go by and still nothing. This went on for 5 months. Finally I went in and showed my discontent. This time they promised they would make arrangements with a local bodyshop to make repairs. They said the whole driver door and rear passenger door would have to be repainted due to blending. The vehicle returned and right away as I drove in the parking lot I could see there was a circle of new paint where the repairs were made. It was visible as xxxx. The service manager and the dealership manager came outside at my persistence and looked at it. They both agreed that it was a shabby job and would have to be re-done. Never heard another word from them from that point on. As of writing this at the end of December 2024, still not a word. Knowing that I waited forever for the job to get done, I did not want to wait any longer, so I arranged to have the work done myself and paid for it myself. This is when I decided from now on I will be dealing with Orleans Honda. It's a bit further away, but well worth not having to deal with Hawkesbury Honda any longer. The only thing I will continue to do there is the removal and installation of my summer and winter tires as they are stored at their location. I just attended Orleans Honda today for a steering recall.....oh man what a difference!!!

Best service ever, since acquiring my electric Kona. - michel.a.pellerin

Best service ever, since acquiring my electric Kona. Very knowledable about the electric version of the Kona.

great dealership. - bob

great place to have your Mazda serviced, great staff, and good price, will return. shopped around Ottawa for prices on a part needed, and they beet it by a mile, saved me more than $300.00, so if your looking for a great Mazda dealership give them a call, you won't be disappointed.

Great friendly personable service. - Stevepowerredneck

Great friendly personable service.The only place to go.customer service is second to none!

Apparently, Henley Honda underwent new ownership in 2022 - Done with Honda

Apparently, Henley Honda underwent new ownership in 2022 and it shows. I purchased my Pilot there in 2012 and did all required service for the last 10 years. In February, they told me I was due for a B14 service at a cost of $1730 plus tax. Last week, I called to make the appt and they told me the B14 was $1800 taxes included. I asked for a written estimate and the B14 became $2045 plus tax. That was a $500 difference from the previous day! Really? Good luck to the new ownership. I will take my business elsewhere.

Excellent service and staff. - john Noble

Excellent service and staff. All repairs done on time and to my complete satisfaction. Including shuttle service, what else could you ask for! Thank you Heritage Ford. Special thanks to the service advisor Aisha and the mechanic peter!

Took SUV in for an oil change. - dloyer

Took SUV in for an oil change. Over the next weeks an oil stain developed on the driveway. Took car back and dealer found they had torn the rubber gasket on the oil filter when installing.

If I could have given a rating lower than one, it would - diana.chappell

If I could have given a rating lower than one, it would have. The service department did not tell me to pay for parts in advance and when I took my car in for the scheduled appointment, they waited a half day to tell me they couldn’t do the work because the parts were not in stock. I told them to only do the one job and not order any parts in for the other and I would find someone else to do that work. They tried to upsell me on unnecessary work and then tried to charge me for the parts they ordered when i specifically said not to do order any. They don’t return calls and lie to cover their incompetence. I would t have let them do anything except the tire had to be replaced in order to drive the car. Worst customer experience ever!

Absolutely Un-Professional and Irresponsible at Service . - XT5

Absolutely Un-Professional and Irresponsible at Service . Took my XT5 Cadillac for oil change, At the end noticed all 4 tires pressure gages that was working before service are not working anymore! When asked why, the reply was "May be the Batteries are dead". Apparently all Four tires Pressure gage Batteries died at the same time when I took the vehicle for oil change!!

brokedown - jazzmancandu

The service department got me right in and fixed up for a reasonable cost. They had the parts I needed in stock and was able to finish my trip with no further issue. Definitely deal with them again.