1,566 Ontario Mitsubishi/common Service Centres

No help at all - unhappy Californian

Transient from California. 2017 Motorhome. Brakelights out. Service Lady was combative and adamant Chevrolet not responsible--was aftermarket problem. Would not check fuses. Very uncooperative.

so bad. - Christopher Nik

so bad. stay far away from them. fixed my car than 2 days later the new parts failed.

Paul is helpful, knowledgeable and professional. - JW

Paul is helpful, knowledgeable and professional. He manages to keep his cool at all times. Thanks for being a great guy :)

I took my 1500 RAM P/U in for new brakes Oct 2021 with - mike.seebach

I took my 1500 RAM P/U in for new brakes Oct 2021 with new Wrangler tires on all four rims. Six months later my two front tire have worn bald. Obviously no care taken in wheel alignment or mention of balance or alignment ....just out the door you go..................terrible service.

Exceptional customer service! - Bruce

I arrived at Embrun Ford without a service appt for my 2017 F-150. The fantastic staff at Embrun Ford greeted me and welcomed me in without delay. Within 50 minutes they were able to correct the issues and have me on my way. Absolutely exceptional customer service! I will recommend Embrun Ford to all my family and friends. Thank-you again!

I have been coming here for years . - Dennis

I have been coming here for years . Kendra has always been amazing to deal with. She is the main reason I keep coming back.

Unprofessional, untrustworthy, dishonest, and a complete - Bibi

Unprofessional, untrustworthy, dishonest, and a complete waste of time. Avoid this dealership at all costs!

We leased our Mazda CX-5 from this dealership three years - Moni

We leased our Mazda CX-5 from this dealership three years ago, and recently brought it in for a simple quote on a minor front bumper repair. What followed was a frustrating and frankly unacceptable experience that has shaken our trust in this dealership entirely. We arrived on a Friday afternoon and met with service advisor Asif Nazar. He asked us to wait while someone from the collision center they work with came to assess the damage. We waited over an hour, only to be told that the collision rep got into an accident on the way. Asif then took photos and assured us we'd receive a quote within one hour via email, followed by a call from him to discuss next steps. We received neither. Tuesday morning (after a long weekend), we called to follow up only to learn that Asif wasn’t working that day—and no one else could tell us where he had sent the photos or which collision center he had contacted. Even the service manager was unable to help and said we would have to wait until Asif returned on Wednesday. He also assured us we'd receive the quote “early Wednesday.” Again, we heard nothing. By Wednesday afternoon, after multiple unanswered calls to both Asif and the manager, I expressed my frustration to the front desk. A representative named Aastha finally called and apologized, saying the quote was delayed from the collision center but promised we’d have it by 5 PM Wednesday. It's now Thursday afternoon—still no quote. Still no communication. At this point, it's not just about the quote—it's about accountability, respect for customers' time, and professionalism. If a dealership can’t follow through on something as simple as a damage estimate, how can anyone trust them with servicing or maintaining a vehicle? To the management: This is a serious failure in customer service, communication, and internal coordination. To potential customers: Avoid this dealership’s service center. If you’ve already purchased a car here, I strongly advise switching to a different service provider. These people are quick to promise timelines they have no intention—or ability—to meet. This experience has been exhausting and disappointing. We expected better. Much better. EDIT : We were called by service manager, Mario on Thursday afternoon. He told us that the body-shop has only now informed them the pictures Asif took weren't enough to assess the damage and asked us to take the car directly to them. When I mentioned that it was surprising that the body shop would take 5 days to only look at the pictures and inform those weren't sufficient to assess the damage, Mario's response was a hollow apology and almost too casual. I obviously told him they have completely lost our trust in them, and we would get the repair done from somewhere else Mario was again extremely casual in his reply and ended the conversation with a curt "Have a good day ma'am". He didn't seem to care at all that a customer has been disappointed by their service or that he was losing a loyal customer. At this point, I'm not just disappointed, I'm shocked by the indifference, unprofessionalism and extreme disrespect of the staff of this service center towards their customers. I'll definitely take this up with Mazda Canada, so that this place doesn't harass more customers like us.

I am changing the original review due to the fast action - maggy

I am changing the original review due to the fast action taken by Mitsubishi management in rectifying the situation. Thank you RH for making it right.

Above a beyond the customer experience - marc

In these difficult times just taking a moment to say thank you to Ryan Thompson and Adam Greco for being there. When your car break down it is very good to know you can count on the team of Ernie Dean Chevrolet. Many Thanks Marc

The entire dealership was quite rude to my mother, with... - Andrew

The entire dealership was quite rude to my mother, with the owner stating "you're not from around here, you should take your business somewhere else" The service department improperly did a warranty repair on my mother's vehicle AC by not putting enough coolant in, after taking vehicle to another dealership, their service department confirmed the Exeter location made an error causing the AC to fail again. The repair was done after the dealership was called by Ford Canada, regarding a customer service complaint, so have to assume it was done improperly on purpose. The dealership refuses to pay for their mistake and Ford Canada has become involved, telling the owner he is not giving very good customer service, and has been asked by the new dealership to cover the cost, to which he replied "I don't care, that lady is crazy" Stay away if you want your car fixed properly, or courteous service.

Great service, feels like family - Steven

We have been dealing at Expressway off and on for years. Several different vehicles. Always treated fairly and respected. Miss having Andrew on the service desk as he was always the absolute best to deal with. Strongly recommended.

BIG NO. - vkk

BIG NO. I want to warn people to avoid this dealership. If you're looking for a headache, this is the place to go. I wouldn’t even give them “1 STAR” if it weren’t mandatory to select at least one. I do not recommend this dealership to anyone. I’ve been having an ongoing technical issue with my truck ( 60k mileage) ( under warranty)a. The problem is a noise and vibrations at highway speeds. I took my truck to this dealership hoping for resolution. Instead, I’ve been stuck with poor service, lack of communication, and zero follow-up. Initially, my truck was kept for the whole day. At the end of the day, I received a call saying they couldn’t replicate the noise and vibrations I had shown them. I immediately took the truck back on the highway, and guess what? The issue was still there. I emailed the SERVICE MANAGER- ANTHONY RIZZARDO to address this, but I only got a response saying he could join me for a test drive. I requested an appointment, but I never heard back. I showed up in person, and was told that the shop foreman would come with me for a test drive. I agreed, and we scheduled a road test. The foreman confirmed the noise and vibrations. At least he acknowledged the problem. When I came back a third time, they They had my truck for two days and all they did was take it for a road test. I was told they gathered data on the torque converter and would send it to their engineering team. However, after several days, I received no updates. I contacted GM Canada and opened a case, hoping for a better solution. After two weeks of back-and-forth with both the dealership and GM Canada, I got no resolution. GM Canada told me they were still waiting for a response from the Service Manager. Then, GM Canada called me and asked to have my truck for further diagnosis. I agreed, asking when to drop it off. They told me to contact the dealership directly. I tried multiple times, only to get vague responses and no clear plan. GM Canada continued to follow up, asking when I would drop off the truck. I explained to them that the dealership had provided no concrete answers. GM Canada then advised me to show up directly at the dealership. They said they would email SERVICE MANAGER- ANTHONY, let him know I was coming, and prepare a loaner vehicle for me. When I showed up at the dealership, I was told that Anthony hadn’t received any email from GM Canada, and they were completely unprepared for my visit. I called GM Canada while I was still at the dealership, and they confirmed that emails had been sent with timelines, proving that the SERVICE MANAGER had lied. Anthony is the person who sends out feedback emails to customers after each service visit, but in my case, he clearly wasn’t following through. If he ever asks for feedback, I will certainly give him the honest review he deserves. After more discussions with GM Canada and the dealership, they told me they didn’t have any loaner vehicles available. At this point, the service advisor asked GM Canada what would happen if something went wrong while I continued driving the truck with the unresolved issue. They wanted to know who would be responsible — the dealership or GM Canada. This was their way of covering their ***, telling me to keep driving the truck until something happens. I drive 70 kilometers each way for work every day, and now I had to drop off my truck without a loaner vehicle. There are plenty of good dealerships out there that care about their customers and prioritize customer satisfaction, but I am completely disappointed by the service I received here. The SERVICE MANAGER, ANTHONY, is unprofessional and needs customer satisfaction training. EVEN IF THIS DEALER OFFERED ME A FREE VEHICLE, I STILL WOULDN’T TAKE IT. That’s how frustrated I am. It has been 2 months Yet, my issue remains unresolved. I urge others to avoid Falls Chevy GM - Niagara Falls at all costs.