67 Ontario Mitsubishi Service Centres

I highly recommend White Oaks Collision Centre for all - 2009 Caddy

I highly recommend White Oaks Collision Centre for all body work on your vehicle. Ask for Jordan Reed, he’s great, polite and most accommodating. Their staff is efficient and do great work. I highly recommend this company if you want an A1 job done.

I ran into a bit of an urgent situation with my 14-day - A.Hunt

I ran into a bit of an urgent situation with my 14-day new Kia Seltos (purchased at a different dealer) on a Friday evening. I had driven through a construction zone and picked up a nail in my tire. I was too far away from home to safely use the spare tire, but as I had purchased the 1-year Kia tire warranty on the vehicle, I brought it into Donnelly - the closest dealership to me at the time. The service team confirmed the issue with my tire, but when I asked about honouring the tire warranty, I was told there was no such thing. I then went to the sales team to verify and they too told me there was no such thing. After an hour, while the service team conferred, I was told they were going to replace my tire with the spare in the trunk and send me on my way. As I live 45 minutes away from Donnelly, I asked that they please not do that, because travelling home on the spare exceeded the safe distance/speed parameters of the spare. I was told that the spare was the only option and it was too late in the day for any other action. When I returned home I placed a call to the dealership where I leased my vehicle, to ask more questions about the tire warranty. They not only confirmed the warranty was real and should have been honoured by Donnelley, but drove out to my home to collect the flat tire, replaced the tire, and returned it to my front door within 48 hours. After 15 years of buying (3)/leasing (1) vehicles from Donnelly, I could not be happier with the service I'm receiving from other Kia dealerships.

Dealer failed to fix our vehicle after they admitted - stronge.aaron

Dealer failed to fix our vehicle after they admitted their techs completed a substandard transmission repair. Vehicle was purchased new here. Was also conned into extended warranty. After first replacement transmission began to leak, it was taken back to them. They added fluid and put off replacement to put warranty claim in for a second transmission. As it turns out, their techs had over torqued the first replacement and caused a crack in the casting. They knew that the claim would be denied because they have to return all warranty parts to Mitsubishi for study and engineering. They decided to internalize the repair. They had the vehicle for approximately 6 weeks. Their “in-house” fix was to apply JB weld over the crack to cover their flawed work. When a claim was put in at another dealer, they declined it - saying it had been tampered with. THIS DEALERSHIP SHOILD HAVE REPLACED THIS AS IT WAS THEIR TECHS THAT CAUSED THIS FAILURE. They hid behind the fact that Mitsubishi Canada was not willing to pay for Bankstreet’s substandard repairs. DO NOT BUY A VEHICLE OR TAKE YOUR VEHICLE TO THESE SCAMMERS.

I am absolutely livid with my experience at Mitsubishi, - M

I am absolutely livid with my experience at Mitsubishi, and specifically with the manager Niculae Raiciu, who sold me an "Platinum shield protection plan." I was promised that this plan would cover a wide range of issues and give me peace of mind with my purchase. Turns out, his promises don’t match the agreement that you signed. I was assured that the protection plan would take care of everything from A to Z, but when it came time to use it, I was left with nothing. It’s a complete joke! When I brought up the issues with my vehicle, the protection plan was practically useless. The manager flat-out lied about what the coverage would entail and now I’m stuck with costly repairs that I was told would be covered. He was incredibly pushy during the sale and kept assuring me that this was the best option for peace of mind, but now it feels like I’ve been completely scammed. Do yourself a favor and AVOID this protection plan — and especially avoid dealing with this dishonest manager. He clearly does not care about customer satisfaction, only pushing extra products that don’t do what they’re promised to do. Worst purchase experience I’ve ever had!

Useless service department . - Eat xxxx

Useless service department .. Try to overcharge for everything... Want you to get service you do not need.... STAY AWAY

Cracked my windshield. - Steve

Went in for a recall to replace a wiper motor and ended up with a crack in the windshield. Contacted the service department and they basically denied any wrong doing. I was basically told it's not their problem as you apparently sign a waiver to have service done. I guess folks need to read the fine print on the service paperwork. Now a free recall is costing me either my $500.00 deductible and an insurance claim or replace the windshield out of my own pocket. Never going to use this dealership again.

Dixie Mitsubishi is a recovery solution mode since - Erick47

Dixie Mitsubishi is a recovery solution mode since pandemic, which of course affected several dealerships, The service department is doing better than in the past. This is really a good thing since the brand is, in my opinion, a fine choice. I’m a senior and have driven many domestic and Japanese vehicles including Nissan and Honda, this outlander easily is as good and in many situations better. The service advisor , Tommy Huynh, works hard to please the customer , both in advice and cost. I had a regular transmission service and a cooling system service performed there , both services were required, done efficiently, and with acceptable costing, even discounted. Tommy knows the brand which is very important when recommended service is highlighted. My 2016 Outlander with 70,000 km is quite a fine vehicle. Sure it may not have all the gadgets like the rest out there , but you really have to think about your actual needs before investing in so much electronics.

I am changing the original review due to the fast action - maggy

I am changing the original review due to the fast action taken by Mitsubishi management in rectifying the situation. Thank you RH for making it right.