1,567 Ontario Mercedes-Benz/inffast Service Centres

I was at the dealership dropping off my vehicle for - MK

I was at the dealership dropping off my vehicle for service when I hear one of the staff on the phone yelling at a customer. The staff member was very rude to the Person on the phone. Absolutely horrible had I not needed the serving I was booked for and time constraints I would have walked out. I have since found a new dealership to service my vehicle. I have since learned the staff members name was Anna. She definitely needs help with her customer service skills. No person should be talked to that way.

We had a situation where the 2. - dcdragos_3

We had a situation where the 2.4 l motor of our SantaFe 2013 needed to be replaced due to P1326 Engine code - known issue. Myers Hyundai handled this flawlessly. From doing the motor inspection and submission to Hyundai Canada and keeping us informed all along the process, to looking what else can be replaced/swapped at minimal cost to us, to make this 220k+ car tip top shape again, they were top notch ! They did a serpentine belt replacement at no labor cost (needed to be swapped from old motor to new motor anyway) and suggested steering rack & pinion change to avoid safety problems + AC lines replacements as they were leaking. Not the cheapest (4400CAD $ & charge for rack & pinion and serpentine and AC lines change + 400$ motor inspection), nut top notch service. Kudos to Nicola, the service manager for being in our corner for the submission with Hyundai Canada. And, above all, a 6 out of 5 rating for Cora, our Service Advisor, for outstanding customer support! Folks like Cora, going the extra mile, making you feel you're in your neighborhood garage, make the difference! Kudos to you!

I visited Orleans Toyota several times in the last month - Magdalena

I visited Orleans Toyota several times in the last month or so. All the minor problems such as front blades not functioning properly, were well taken care of. The service manager and other staff were very professional and keen to meet my needs, as usual. On January 2nd I had my side mirror repaired. There was an issue with the quote that was submitted to me originally, but the Toyota Orleans manager resolved it to my total satisfaction. I also got a free car wash! I am happy I can continue to rely on high quality service and pleasant environment at this dealership!

The sales team is fine, until you have to bring in your - Rob

The sales team is fine, until you have to bring in your brand new vehicle you’ll find out real quick how awful the service dept. is. Save yourself the frustration and exhaustion and don’t buy here. I wish I knew how terrible this dealer was before buying.. no longer have to deal with them, sold the piece of xxxx.

Brought my S6 in with a warning light issue. - dmacseven

Brought my S6 in with a warning light issue. Nancy Clark in service was great and helped me get the issue resolved so I could be on my way. Nancy really listens and knows the products well so you can be assured you are getting the right answer. If you have had a bad service experience and are looking for a new dealer you need to check out Audi Oakville.

I had an appointment in 15 minutes, I went to the service - barlas32

I had an appointment in 15 minutes, I went to the service right on time and they immediately took my car in, didn’t lose a second at all. The vehicle was serviced super fast, the staff especially Tom was super welcoming, helpful and supportive. I’m glad I chose VW Oakville to buy my car! I recommend this service.

They did not do the servis work that we were charged for - ghost

They did not do the servis work that we were charged for ..Then will not answer emails regarding our complaints we will not return ..

I got my 2015 Santa Fe serviced on September 11/24 at - Den Pej

I got my 2015 Santa Fe serviced on September 11/24 at Streetsville/Nav Bhattia’s Hyundai (SO #471943) to have the starter, front wheel, and brake and tail lights that were all acting up or malfunctioning looked at. I was taken care of in the service shop by the assistant service manager Chetan Batra and Omar, both of whom were great in person. An Uber was arranged to take me back home which was nice. Total charges for a new battery, ball joint and 2 lights was $830 or so - very, very pricey. I was told the starter was perfectly fine but right after I left to run some errands that late afternoon, the starter was still acting up. I emailed Chetan 4 times that same evening, with each email containing videos I took of the dashboard while the starter malfunctioned. He didn’t respond to any of my emails. On September 13th I got a call from a female named Alia from Streetsville/Nav Bhattia’s Hyundai to see how my recent service experience was, to which I responded that I wasn’t very satisfied, explained the situation to her and requested a manager call me back. She advised me that one would but to date, as of this writing on October 5th, nobody ever bothered to call me. This lack of accountability and behavior is shameful, having been clearly exhibited at different levels of the location or organization. Based on my poor customer experience, I wouldn’t recommend anyone getting their car serviced here… one can only imagine that the sales department may be as poor but who knows really.

Received excellent service from heffner toyota. - ganeshan r

Received excellent service from heffner toyota..My service advisor Chen gave me excellent communication and worked hard to repair my vehicle.

They will take your money without fixing the issue. - viditdeswal

They will take your money without fixing the issue. Classic Honda has completely eroded my trust in Honda and its service — a lifelong Honda owner, who will now never buy Honda cars because of my experience with Classic Honda. I brought my car for service in and around March, 2025, to fix the check engine, warning light and check engine light issue. Classic Honda diagnosed it and told me that issue is related to engine oil rocker switch. I paid~$450 to replace the engine oil rocker switch, believing and trusting diagnostic provided by Classic Honda. However, despite paying for the replacement, the issue persisted and I took my car in for a second diagnostic, after which, service advisor at Classic Honda told me that the oil rocker switch was improperly placed during repairs and that the issue has “resolved”. Couple of days after the second diagnostic, the lights lit up on the dashboard of my car once again, I called Classic Honda again and this time asked them what was going on. The service advisor asked me to meet Jonathan, the manager, one of most clueless and downright rude sales manager, I have ever met. His job to make excuses to convince your car can breakdown within 48 hours and 300 km after leaving Classic Honda and that “anything” could happen “anytime”. Nonetheless, Jonathan asked me to get my vehicle in for the “third” diagnostic — when the “second” diagnostic came clear. Now, this time, Classic Honda said to me that VTS sensor and spool valve are faulty and are needed to be replaced for ~$1550, to my shock and dismay. The larger issues and question is that why did Classic Honda fail to inform the customers of the real problem at first go, and fraudulently misrepresent to its customers of a non-existent issue that is not related to the complain of the customer in order to fleece customers of their hard-earned money? Jonathan turned my request for a refund when the problem didn’t get fixed and asked me to leave. I don’t know how many other Classic Honda horror stories lie out there besides mine. Classic Honda will promise you fixes and take your money only for you, as customer, to regret dealing with them later. Beware.

I'm not impressed with the customer service at Hyundai - Hyundai_2025

I'm not impressed with the customer service at Hyundai Newmarket.. the customer service could be better

This is probably one of the sleaziest dealerships there - harshbkk

This is probably one of the sleaziest dealerships there is. They book appointments and when you get there, you are told the appointment is just to check in your vehicle. Then you are told you have to wait for upto 2 hrs for something as simple as a tire swap for tires on rims, which should take no more than 15-20 mins. I really hope Honda and all manufacturers take a page from Tesla’s book and abandon the franchised dealership model. Franchised dealerships still operate as if they are in the 70s. Sleazy, dishonest and just pure xxxx!

I had a very disappointing experience with the service - Gurmeet Singh

I had a very disappointing experience with the service department at Richmond Hill Honda. I brought in my 2018 Honda Civic for an A/C issue — they charged me $226 just for a visual inspection and quoted me $2,779 to replace the compressor clutch, pulley, and coil. Later, I visited a certified local mechanic who simply refilled the refrigerant, and the A/C worked perfectly — no parts were faulty. Clearly, no proper diagnosis was done by the Honda team, and basic checks like refrigerant pressure were completely skipped. Worse, I took a full day off work and spent over 4 hours at their shop just to be misled and upsold on unnecessary repairs. The technician also refused to perform the fuel pump recall, claiming minor wiring under the seat was in the way — even though it could have been removed with a screwdriver in minutes. Extremely disappointed by the lack of professionalism, poor service, and inaccurate diagnosis. I’ve reached out for a refund and will escalate this to Honda Canada, OMVIC, and Consumer Protection Ontario if it's not resolved. Do yourself a favour and get a second opinion before approving any repairs here.

Arrived 1 week ahead of appointment for an oil change. - Tibbs

Arrived 1 week ahead of appointment for an oil change. Efficiently added in and on the road shortly.

Horrible customer service experience after leasing. - Annie

Horrible customer service experience after leasing. Incompetent service agents/mechanics who suggested I change my brakes - at an exorbitant price - when they just couldn’t find the real issue. My brakes were still in excellent condition. - confirmed by another (more trustworthy) Hyundai dealer. Horrible customer service also from the sales team. They never ever return a phone call (even confirmed by sales reps from other dealerships). And when you show up in person not to purchase a car from them, you receive the worst attitude. They have no time for you. A bunch of dishonest, incompetent people.

Been there quite alot for reg oil changes and warranty - woofsup2006

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it.

After purchasing our used Santa Cruz from Roger the - discounttile

After purchasing our used Santa Cruz from Roger the vehicle had a slight noise, after bringing it in the service center Anil was absolutely amazing with checking out the issue and ordering the parts and a complementary car wash. Can't express how professional the entire staff was . Best experience ever. Thanks again Everyone. P.S. love the complementary cookies and expresso lol

Whole place is crooked. - 1343125

Whole place is crooked. Swindling people out of money. Lawsuit is coming, see you in court.. (Ford as a company has no credibility, produces low quality cars that break down. This dealership doesn't honor warranty of cars they sell. Moreover, there is a feeling this dealership in cahoots with warranty department at Ford Canada in denying repairs to cars under warranty. The judge in court will laugh at you.) People, stay away from this place in particular and Ford company in general.

why does the service take so long at this dealership? - jmarkou

why does the service take so long at this dealership? i was in to have my tires mounted and balanced and so far it has taken over 2 hours. the service desk staff said that he would have me in and out quickly and to wait in the lobby. he didn't ask for my phone number so i was stuck there. After 30 minutes he came out and told me the tires were worn and that they should be replaced and then mentioned some other stuff that could also be done. the total would have been over $1000 dollars and i would have had to wait longer for them to bring the tires in from somewhere else. I said I didn't have the time today and have to be at another appointment. After that everything seems to slow down. If they already have my car in the shop and have looked at the tires why does it take another few hours to get the job done? I'm guessing cause i didn't want to pay for anything extra

Qauison charged an assessment fee before looking at a - Must love cars

Qauison charged an assessment fee before looking at a warranteed issue. Road tested, issue was re produced. Somehow the technician claimed they couldn't re produce the issue. Video of the issue exists. Carrie is an assistant service manager and personable. She has to follow Quaison's unethical decision. Hyundai customer service is remarkably useless. No one appears to be trained in what they sell . The recalls , or campaigns on the vehicle places it into about 10 dealer visits within 3 years.

PLEASE READ BEFORE GOING TO HONDA! - mikemuscat26

PLEASE READ BEFORE GOING TO HONDA!!!! Today i went in to Midland Honda with a issue with my rack in pinion and i asked them to do a inspect to be 100% certain it was the rack in pinion. I also went in there to make a trade for my truck and my car to buy a newer truck and car. I talked to Jackson (who was great) i was going back Thursday to make the trade into 2 newer vehicles. Back story my dad was a mechanic for 50 years and i grew up in the garage with him, and even have some collage, But i was not 100% comfortable saying it was the rack in pinion on my own. So i took it into Midland Honda. Once i got the message saying the truck was done i went to the counter greeted pretty rudely by the female, I was charged $118.99 (which is fine by me) for an inspection but once i started asking questions about the inspection is where all the red flags started. With this $118.99 charge they couldn't tell me what the problem was unless i spent $265 more for them to take off the tie rod to inspect the rack in pinion. But i know 100% if you rock the wheel left and right you will be able to see where the play was happening without even taking off the wheel or anything for that matter. It takes one person to shake the wheel and look over to see this issue. Then after this "inspection" i would need another alignment done. Now my inner and outer tie rods were replaced last July and Aligned by them and i have only put 5300 kms on the truck. When i left visibly pissed off i ran into Peter (President) and Richard (General manager) At first i was emotional and pissed but i took a minute and apologized for my actions. I explained everything to them on how i felt gouged with zero answers and them wanting me to pay $265 + 150 after already paying the $118. After me trying to explain that this was not right and they were gouging people, Peter went inside leaving Richard outside and in my face, I then told him to step back, because you're being a "Dick". He then said my dad was a "joke and wasn't a good mechanic and didn't know anything", he also said "i only hire the best mechanics, all the other ones don't know what they are talking about." This is the point where i started to record on my phone, I start saying he is being really "Professional" and he comes back saying "your a child my friend, With a big mouth and i am today's Canadian"(i am born and raised in Toronto Ontario. i have a dark tan so i guess he thought i was not from Canada.) Also saying i am "Garbage", "I'm being an xxxxxxx", "Shut up". He is very disrespectful, and NOBODY should support this kind of behavior. Yes i did say he was being a dick for getting in my face, But the level that he took it was over the top i have video proof of the last 1 min and 34 sec. I tried to leave while sitting in my truck but he was so close i didn't want to hit him and get an "assault charge".

**Terrible Experience – Misdiagnosis and Client Scam - warsaame

**Terrible Experience – Misdiagnosis and Client Scam Alert** I rarely leave reviews, but my experience here was so outrageous it feels like a public service to warn others. This place is either dangerously incompetent or intentionally deceptive—possibly both. I went in for a fairly light repair issue and was hit with an alarmist diagnosis that turned out to be completely wrong. They pushed unnecessary procedures and tried to upsell me on expensive treatments that had no relevance to my actual condition, not only was the problem minor, but the suggested treatments here would have been entirely unnecessary. This is not just poor service, it's outright unethical. Preying on clients' trust and fears to make money is unacceptable. It’s clear they’re more interested in inflating invoices than actually helping people. I strongly advise you to stay away. Do your research, and if you've been here already, consider getting a second opinion—you might save yourself a lot of money and trouble.

Last month, I went ti Hunt Club Kia in Ottawa just to get - Andre Lieven

Last month, I went ti Hunt Club Kia in Ottawa just to get some help in opening up my two key fobs. Well, for starters, the service desk person put them in backwards (As noted in the first repair invoice), then their attempts to get the fobs to work in that state resulted in the alarm going off repeatedly and xxxxing up my starter. They charged $863 to fix what THEY broke. Then when I came to pick the car up, thye had left an air hose off which my engine run poorly and with unusual sounds, so I had it towed back to their shop to rectify. When I picked it up after that, the second invoice noted that the power steering module was making a funny noise. Of course, they neither fixed it, nor mentioned it to me. I got it towed again to another ship, that quoted $2K to fix the problem, which I did NOT have prior to coming to their gyp shop the first time. Dilawri, a brand of incompetents, thieves and utter moral cretins.

extremely hard to make a service appointment, their call - Farha

extremely hard to make a service appointment, their call system is extremely lousy and bad. You can't reach the right person or department. I have been calling them for the last 3 days after getting my information. and for every time, they kept sending me back to the main phone line. They're very unprofessional, bad customer service, no one knows what they are doing from paper work to receiving calls all people are untrained and unprofessional. even management does not know what they are doing. They need to work on their customer service to get this business going. I wouldn't recommend anyone to this dealership. such a disappointment and waste of time.

I am not satisfied with Lexus of Richmond Hill, because - Hrshafai

I am not satisfied with Lexus of Richmond Hill, because the issue that happened to my car could very well have been caused by one of their own service staff. There are security cameras installed in the service area, and by reviewing the footage, they could have clarified what really happened — but they refused to do so. As a result, I was left with a massive cost, and at no point did they support me or take my concerns seriously. To this day, I still don’t know what exactly caused the problem with my car, and they made no effort to help me understand it.

I have to wait for 3 hrs for a 1 and 45 minute job. - Mikedspike007

I have to wait for 3 hrs for a 1 and 45 minute job... No details given ahead. No information why it is taking too long and front desk service guys doesnt care or give any updated...

My phone was connected to my car and then something went - nancybouchard

My phone was connected to my car and then something went wrong and dropped me. My husband and I tried for an hour and it would not connect to my car. Sales tried for about an hour as well. Took it over to Steve Emiglio in service and he had it fielded in less than 5 minutes.

I called Kanata Ford and booked an oil change for the - Jeremy L

I called Kanata Ford and booked an oil change for the next day at 7:30am . I couldn't make it so I asked my wife to go. Although she didn't want to go on her day off, I told her she would be in and out as it was only an oil change. When she arrived the service advisor told her to sign the invoice for the work. Turns out they added in a tire rotation and a full point inspection $300. My Bronco is brand new and didn't need any of this. They pulled a fast one on her. I have never owned a Ford nor have I ever been to their garage. I had no idea how unethical and sleezy they are at Kanata Ford. I tried to call the GM 'Jeff' but he hides away from any conflict and won't return any calls. I reported this incident to Ford Canada. The service advisor "Antonio" called me the next day and offered me a free oil change on my next visit for the troubles but told me maybe I shouldn't send my wife in anymore if she can't understand the invoices. Near the end of the phone call he said "ok, I have added $100 credit on your account" I asked how much an oil change was and he said $140 + taxes. The math didn't add up but I didn't want to deal with this sleaze ball any longer. I left a negative Google review after the phone call. The next day the same service advisor "Antonio" called me and asked if I left a negative review on Google. I said "Of course, I did. You ripped us off and others should know. He said, "Well, kiss your $100 credit good bye and then hung up on me. I tried calling the GM of Kanata Ford and apparently he does this to everyone. He won't return calls and avoids all negative feedback on his staff. This place is a circus run by the clowns. I will never buy a Ford again and I will do my service at a local run shop.

Last year in June, we had our 2023 Palisade Caligraphy - Richard Dixon

Last year in June, we had our 2023 Palisade Caligraphy serviced at 16,000kms. They told us it needed a brake service, despite only being a year old with such low KMs (around 10,000m). We had an oil change in January as per the service schedule. Today, after six months and constant phone calls from the dealership, we booked it in for another oil change, again, we get a call that it needs a brake service at a cost of $500. The car has 17,061, so has only done 1000 since the last brake service. Which also cost $500. I told them that this service was done last June and they told me it wasn’t.. When I pick my car up this afternoon (without a brake service) I am taking the paperwork from the last Brake Service and demanding to see the service manager. You need to be able to trust your service centre, am I do not trust Dilawri on Hint Club at all.

Bought a new car in March. - MJ

Bought a new car in March. A few weeks after, I had to jumpstart my car several times so I brought it to Service. They inspected it and said everything was fine, that it was probably the way I was using the car that was draining the battery. They told me I had a new battery and that it was fine. They also tried to convince me that jump starting my car 2x/month was considered normal. After that visit, I also realized that someone had opened their door on my car and that there was a dent. The following morning, my car wouldn’t start, so I decided to bring it to a different dealership. The different dealership discovered that according to the serial number, my battery had not been changed and that it was failing their test. They also saw that damage was done and that it needed to be repair. I have contacted Ogilvie and they offered a free repair but I said that I did not trust them anymore since I had been lied for three different things and insisted that I wanted to do it at a different dealership and get a refund for that repair. They refused.