1,567 Ontario Mercedes-Benz/inffast Service Centres

Don’t expect to get good customer service. - CazzaK20

Don’t expect to get good customer service. Service manager is so rude. Literally has the biggest attitude on the planet! I am disappointed with my purchase. Has never stopped having issues since purchased. Shame I have to keep dealing with them.

Won back a customer! - Returning Mazda Customer

A few years ago we moved from Waterloo, ON where we had excellent service on our two cars, a Mazda 6 and a 3. Unfortunately after our move we had some back experiences with the service at Bay Mazda and had focussed our buying power elsewhere, but recently due to a safety recall and five years passing we tried dealing with them again and recieved fantastic treatment. The service manager, Mike, went far out of his way (literally) to regain our confidence. Looks like our next car will be bought at Bay Mazda!!

No service to drive you. - Rl

No service to drive you. You have to taxi or wait. I had a 3 hour service but still had to taxi even though i overheard service staff going for a coffee run. They lost my businesss

Very poor customer service . - DeLucaFamily1994

Very poor customer service ... actually NO customer service or an ounce of respect from Greg Quirk. I felt like I was being "talked down to" instead of "listened to". There is a very long story behind my issue but between a poor service made on my vehicle to trying to get some support back for having to spend over $1600 to repair their mistake, Mr Quirk refused to dee any reasoning and was very abrupt and made me feel like I was wasting his time.

My 2015 Grand Cherokee Overland’s air suspension seemed - froodmine

My 2015 Grand Cherokee Overland’s air suspension seemed to be acting up.. Dash warning said it needed immediate service. I’d read many nightmare stories of dealerships charging thousands for this issue, which can be complicated given all the parts in the system, Bayside checked it thoroughly and deemed it ok, finding only a code indicating the compressor had overheated in the past. The honest mechanic cleared the code, and—get this—charged me only a half hour labour. Total cost $73.45. Everyone at this service department is wonderful—friendly, down to earth, and above all trustworthy. Absolutely recommended!

Terrible service and no ownership of mistake. - Canada1970

Terrible service! Purchased a Buick Verano from another dealer and took car in with oil consumption problem while covered under warrantee. Found out there was a bulletin from General Motors describing that exact problem and recommending an oil drip test then a piston and ring replacement if necessary. Dealer changed the oil and did not complete test. Bayview said there was no bulletin. Told by the mechanic to monitor oil consumption. Took car back in after problem continued and was told the warrantee was three weeks expired therefore we were liable for cost of piston and ring replacement. Called General Motors and they claim dealership is claiming that they did not service or diagnosis problem. Since we did not have to pay for the oil change there was no paper trail regarding the problem before warrantee ended. Bayview refused to admit we did make an appointment and car was seen regarding the concern. Now they want us to pay for a drip test, piston and rings exactly what the bulletin recommended. Completely unethical.

sickening, beware - Burgs

Just go to funks or elsewhere ,Bayview will bend you over. They will not honor toyota warranty andtake a week or more to fix anything. *Another pissed customer*

Great service! Sometimes it’s the little things that... - Heather

Great service! Sometimes it’s the little things that count, like replacing the battery in the key fob for free, having water bottles available, shuttle service drop off and pick up or letting us know about recalls and updates. We felt well looked after by Terry, who was very helpful and friendly.

Great friendly people - MikeW

Very helpful and great to deal with. Very happy with the service as well. We have been customers now for over 15 years! Wouldn't think of going anywhere else.

I have had to bring my Jeep Grand Cherokee in several - UNSATISFIED

I have had to bring my Jeep Grand Cherokee in several times for recalls. The last recall was a relay pump. They really missed up the sensors. I could not get my gas tank to open then a few days later I lost power steering on the 401. Of coarse I had to take it back several times. They charge close to 130.00 an hour. Very poor service and they have mostly people being trained to be a mechanic. The owner would not take responsibility. At one time during arguing with me he stated " You listen to me young lady". Very rude.

Always an excellent experience when either calling or... - Gloria B

Always an excellent experience when either calling or going in for my regular service. Efficient, polite and awesome service.

I give Belair Toyota a rating of 0 but it is not possible - Kimberly

I give Belair Toyota a rating of 0 but it is not possible on the scale provided. Feb 24, 2025 I had the first oil change on my brand new corolla cross done at Belair Toyota. The technician did not put the drain plug on the oil pan correctly. Almost all the oil leaked all over my garage floor. I discovered the problem March 10 and I had to have my car towed to Belair March 11. Initially I spoke with Josianne Parent the General Manager she reassured me my car would be ok and was helpful. I was terrifed the motor of my new car would be damaged. She also told me I wasn't the only one who had this happen and someone was let go because of this issue. I was off on holidays when the problem occurred. I had booked appointments for March 11 which I had to cancel because I had to have my car towed and had no idea how long it would take to get my car back on the road. They redid the oil change and said someone would come and clean my garage floor. They tried twice to clean my garage floor (March 12, and March 28) it didn't work. March 28th I was told by James Hodgson the service manager they would come back and clean my garage floor with a torch if the 2nd cleaning didn't work. . I was initially offered car detailing as compensation. I live out of town and I would have to leave the car there all day so I declined the detailing. I asked for the next service 1 and a free oil change instead and to have my floor cleaned. However after the 2nd failed attempt at cleaning the floor and the continued time I was loosing because of the dealerships negligence and my lack of confidence in them, I decided I no longet wanted a free oil change. I asked for a refund for the oil change, ASAP, the service 1, and for my garage floor to be cleaned with the torch. After emailing several times April 21st I was offered the credit for my oil change, the service one and my floor cleaned. Fanastic a resolution. I confirmed this would be acceptable on April 21st. It is now May 11th I still have not received my refund nor have they cleaned my garage floor. I reached out again to James Hodgson and Josianne Parent April 25th and May 5th. Both emails were ignored. In the beginning I gave Belair Toyota the benefit of the doubt to fix their mess. Mistakes are made everywhere. However now I am appalled at my treatment. I guess they thought I would just give up. I will not give up, and as a result of them ignoring me I decided to write this review. I have lost complete faith in this dealership and I would not recommend their services to anyone. The time and stress this dealership has caused me, seems to mean nothing to them. Their compensatiion offered was nothing from a giant company. I thought Toyota was a reputable company I certainly think differently now. When I purchased this car last June 2 other family memebers also purchased new vehicles from Bank Street Toyota who were amazing. Myfamily and friends are disgusted at how I have been treated. None of us nor our friends will ever go to Belair Toyota.

Thé service was excellent and the staff very polite. - lucietagliafierro

Thé service was excellent and the staff very polite. I used the courtesy ride home and they picked me up at the appointed time. Very happy with the service. 10 out of 10

Just drove my 2017 Santa fe Sport all thanks too Sharene... - rielly02

Just drove my 2017 Santa fe Sport all thanks too Sharene Cooper highly recommanded i would certain go back very professionnal sales an very pleasant

Great service! - Paul T

Great service! They are very pleasant and helpful and Denis the detailer is great! Will be back!

$400.00 for an oil change - Golden

I purchased a maintenance plan from Joe a little over one year ago. They wrote it up wrong and it expired before the warranty did. They were suppose to refund my money less the oil change that was done under the plan. At the end of the day they charged me almost $400.00 for an oil change. To correct this problem was almost four months. They provided no accounting or even identified on their cheque’ what is was for. VERY DISHONEST way to do business. Beware of the service when you are purchasing vs. When you need something corrected. You would think it was myfault they wrote it up wrong as l must have paid their commission again as l would assume they received it a year ago also. Beware.

Work family business I have ever dealt with. - Scammy Pam

Work family business I have ever dealt with. The Benton family are crooks and I promise you if you take the extra time to have your service bill looked over by other dealerships you will see they are overcharging and they are charging for work never completed. Pam has the worst customer service skills I’ve ever seen. Why do you think they keep her? Pam and dave get commissions and that’s why every bill has something on it they should t be. Chris and Benton yoh act like you don’t know what goes on back there? You tried to hustle the wrong guy. I let it go the first 2 times you did it to my wife. This time I was I was recording every move and you got caught with your hand in the cookie Jar. 15 years dealing with you guys, your own retired employees (multiple) say your conmen. This review is for people to just take a second to look at your bill and get a seconds opinion. They could have offered me a free car I would not of excepted. I hope i can help at least one person keep thier hard earned money and not be scammed . I hate thefs and Benton and Chris are criminals who wear business suits. Your scam didn’t work with me and I’m not going away. Take legal action? You know you can’t do that with the evidence I hold you refused to look at. All the best Benton and Chris Fry or should I say Benton and Chris Burnt cause you love to burn people out of their money. Until next time! 🫡🤦‍♂️🫵

Lack of diagnostic of car, complaint for hydraulic issue - Asif Sadruddin

Lack of diagnostic of car, complaint for hydraulic issue (cylinder within warranty), they checked brake, rotor, and caliper. The comments were because I changed the pads from the outside, which is not working with the Rotor (complete nonsense). The Calipher was leaking and they are willing to replace it as the car is under warranty, however, no parts were available in the parts section, they have to order it and the parts will come after one week. They charged me diagnostic fees. I replace the Calipher from outside in one day. The hydraulic problem didn't resolved. I went again with my mechanic and explained on Saturday, they gave me an appointment for Monday. I dropped the car and this time they took the drive and finally found the issue, I was correct, it was a Cylinder issue, kept the car for 2 days due to parts coming from Vancouver. Now, I am asking for a refund of the diagnostic fees they charged me for an incomplete diagnostic. The receptionist wrote an email to the service manager who was supposed to contact me, but unfortunately no response from Bessada Kia. My car went 2 times in 6 months, one for the water pump and the second for the master cylinder, both under warranty. The question: Is KIA a reliable car? within 3 years Water pump, caliper, and master cylinder were replaced, due to poor-quality parts.

Great Follow-up Care - higginsduo

Mandy, both my husband and myself would like to thank you for the aftercare that we have received. We had an issue with a tire, and even though it was taken care of once, we continued having the problem. You arranged to have us taken care of in a very timely manner, and they did indeed find a small nail in the tire. It was fixed immediately, and we were re-assured by the repair facility that if I continue to have a vibration at speeds over 100 km. they will do a wheel alignment when I go for my first oil change. Thank you for taking such great care of us. You went above and beyond what most dealerships would have done. Once again, BEST RATE shows that they have incredible people working for them with excellent customer service skills. John and Diane Higgins