I recently had the pleasure of working with Jim - ET
I recently had the pleasure of working with Jim Mackovski, the assistant service manager at my local Toyota dealer for maintenance service, including a quote for replacing the pads and rotors on both axles. I was impressed by the professionalism and knowledge displayed throughout the process.
The service manager provided a clear and transparent diagnosis, ensuring I understood what was needed. Some of the work was covered under warranty, while I paid out of pocket for other parts.
I also obtained quotes from local shops, and while their prices were relatively close to those from the Toyota dealer, the significant difference was that the local shops offered aftermarket parts. Given the quality of service and the use of OEM parts at the dealer, I felt it was worth the investment.
I want to take a moment to thank Jim Mackovski and all the techs on the team for their excellent care and service. Overall, I highly recommend this dealership for their exceptional professionalism.
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