1,567 Ontario Lotus/utils/strings Service Centres

Great dealership for sales and service. - tim.magill

Great dealership for sales and service. Highly recommend them. We have bought 8 vehicles over the years and we will always come back.

Good service but lost a sales opportunity - RC

Was in for service for my 2014 Beetle GSR today. While waiting I asked receptionist if there was an Atlas in the showroom. She directed me to the one in the showroom. I opened doors to check it out. Looks really nice. Was at dealership for two hours and nobody approached me about my interest in the Atlas. Im looking at replacing my Acura MDX and I already have 4 VW’s including a ‘68 Beetle and a ‘74 Westfalia. I have been in sales for 20 years and I’m surprised that no initiative was taken to at the very least ask if I wanted any more information.

Once again the team at Newmarket Volvo has demonstrated... - George

Once again the team at Newmarket Volvo has demonstrated how capable they are of providing excellent service. I was there this week and got work completed in less time and at a lower price than they quoted. As always, a dealership I am glad to know about. Thanks for a great job well done. George, Collingwood

Really happy so far with everything. - Danw

Really happy so far with everything. Great customer service! They wash your car when you bring it in for service. They offer shuttle service. I would recommend this dealership

This review is solely based on service department and not - Unsatisfied customer

This review is solely based on service department and not sales team. Service is terrible and people should use caution! They are capable of doing oil and filter changes, for everything else, beware!

Brought my vehicle to the dealership to replace a broken - Disappointed

Brought my vehicle to the dealership to replace a broken turn signal and thought I would allow them to do my oil change while it was there. Only to discover the following day, the cover plate was not screwed back on securely and began to drag on the floor. Ruined my weekend plans as I had to return on a Saturday morning to get this fixed. No attempt to make up for the mistake except to offer a car wash. What ever happened to customer service? Not planning to bring my vehicle back here unless I really need to.

Great car, bought for my wife to replace her subaru, the - howard

Great car, bought for my wife to replace her subaru, the sales experierence was great this time, walked out trying to buy a used car 2 yrs earlier. The issue I have is with service and the constant up selling, my wife went for regular scheduled service, they tried to talk her into "maintenace service" @ $450.00, fast forward to 20k service and now the car needs front brakes to the tune of $1000.00, had we done the "maintenance service" quote "they might have been able to go to bat for us" to have the brakes covered under warranty, no such luck now. Since when do brakes only last less than 20k km? They typically last 50k minimum and I have a 2017 jetta that still has it factory brakes at 104k km. Be very carefull when having any service done at this dealership, i/we will NEVER ever go back there for service.

What a scam, be aware of non oem parts will be installed - Mike

What a scam, be aware of non oem parts will be installed at this dealership to your vehicle without telling you, and try to cover it with paperwork that you signed or lie about the OEM part is 3 months away. I don't understand how this dealership get away from Dodge Ram head office, how is non oem parts is allowed to be installed at the official dealership, how is third-party installer can work on behalf of official dealership without my permission, I paid for the dealership to work on my truck but they turn around get someone to work on it. You can imagine they profile it from subletting works. What a scam.

Went in for a $105. - clattenburg.mc

Went in for a $105.00 oil change with a 10% discount off letter from the service manager. When I showed the letter clearly stating 10% discount, he adjusted the bill to 5% off labor and 5% off materials calling that 10% discount. I paid $121.82 total with tax with the 5% and 5% discount. When I got home, I never received a copy of my invoice, so I called back to the service manager and questioned him about the discount. I was tolled 5% on labor and 5% on material equals 10% total and was very adamant about it. I guess that's some kind of new math. I had to call twice to get my receipt and finally got after the second call 4 days later. Looking over my invoice I have no idea how everything came to the total of 121.82 with taxes with any kind of discount. I have purchased 2 vehicles from this dealership and can't bring myself to going to that dealership again because I feel that they are not straight up with customers. Sure, it's only a few dollars but what about people that spend a few thousand dollars and are supposed to get discounts. Are they being confused with all kinds of jargon to confuse them.

I have been dealing with Niagara Motors since 2013 when I... - walton_55

I have been dealing with Niagara Motors since 2013 when I purchased my 2013 Buick Encore. I can honestly say they have provided exceptional service from day one. Any issue I have dealt with they have handled in a professional, honest and extremely friendly manner. They provide an atmosphere of honesty and comfort while treating all customers equally deserving of the best service possible. They have always supplied me with means of transportation when required and have always gone the extra mile to assure my satisfaction. Hats go off to every employee from sales people, clerical, parts, service, managers to dealership owners.

Windsor Nissan is a DISHONEST dealership. - silviaandtony

Windsor Nissan is a DISHONEST dealership. Do NOT go here. Do not waste your hard earned money here.

Worse experience ever! - Disturbed

When looking to purchase a new Jeep patriot the sale person was no help at all. They only had black ones and we wanted colour. Was sent on our way with no help, left to fend for ours selves we found a nice orange one in Sundridge. Now dealing with the do the bare minimum service department is a nightmare. Seems they did minimum work to hold off till the warranty was up. Jeep less than 5 years old now and we have been fighting for service the whole time!

I have had no issues at any one dealership ever until I - Carhub Victim # 535

I have had no issues at any one dealership ever until I engaged with North York Chrysler for my Jeep Wrangler. Living in North York, I had alway’s shopped around for oil change prices due to warranty on my brand new vehicle. Different Dealerships would provide different quotes and prices which can vary from $20-$50 dollars. This dealership, Carhub North York Chrysler (NYC) has been used once in December 15 2021, and once on December 6th 2022. Both times, I have received subpar service to borderline rude. Please read below of my account of the deplorable ‘service’ they provide to customers. Dec 15, 2021 - The service desk does not want to get up and assist you standing their for at least 15 minutes. When service is being done, it took several hours to get an oil change done, with no offer of shuttle, uber, or estimated timeline. I wish I could have recorded the snarky, rude and annoyed tone of the desk. I can see in reviews this is not a one time event, and a common theme here. Dec 6, 2022 - Price shopping for Oil changes, NYC beat out neighbouring dealerships so I happily brought the printed out quote they provided me few days ago, and my vehicle to get an oil change. This time, they offered and provided an Uber shuttle to my home 10 minutes away. During vehicle service, I received yet another text message from (Direct Quote) '[Redacted] - Disel synthetic oil and filter change is approximately $275 + tax….Are we okay to proceed?…Best Wishes, [Redacted]" With the time, dedicated to quoting, booking, and taking a day off for service I had no choice but to accept the quote that went from $289 tax in, to $310. Later that week I received a text from staff from NYC asking for a review based on my satisfaction of service. I reviewed that I am disappointed how pricing can change on a whim, and the rudeness of staff. December 13, 2023 - A week ago I booked a service appointment for my Jeep Wrangler, that was having Death Wobble Issues. at 48’000km’s it was well within Warranty, and again I planned on taking a day off to get this issue rectified, along with a Urgent Vehicle Recall. Online booking through Carhub was successful and I eagerly awaited my appointment as the vehicle was unfit to drive due to mechanical error. Dec 13 2023 - I receive a phone call at 9:11am and a voicemail was left. It was 'staff' advising that ‘ there is no body shop on site so we are unable to provide service to your appointment tomorrow’ Dec 13 2023 - I receive a text message from 'staff' via Carhub NYC at 9:40am (direct Quotation) “...It has come to our attention that on your last visit on December 6th 2022 you indicated displeasure with our services and our service centre team. We can no longer fulfill your vehicle service needs to your satisfaction. Therefore, as of December 13 2023 Carhub cannot retain you as a client. For this reason, we suggest you select another Chrysler service centre to provide vehicle-related services. We apologize for any inconvenience this may cause. Thank you for your business over the past year. We wish you all the best for the future” Dec 13, 2023 - I reply,(direct Quotation) “your telling me this one day before an appointment I made a week ago?…someone to call me please” December 13, 2023 - 'staff' Replies; (direct Quotation) “We have been trying to reach you by phone and let voicemail” I immediately called back to speak about this issue, and was advised that she was just passing the message and a manager will call me. On December 13 2023 - Manager Team calls and advises, amongst other things, ‘I read your feedback….and we have a right to choose our customers.” Incredibly disheartening, disbelief, and shame on your service and how you dealt with the your customer service. Do not ask for feedback via a survey to assist you in correcting your own shortcomings during service, and use that as a means to deny service to customers that purchased your brand, under warranty. I will never recommend your Dealership.

Amazing!!! - Ladan

Service staff are very friendly, knowledgeable and go out of their way to help. I've been coming to this dealership since Nov 2015, and can say with confidence that each time has been better than the last and not even one issue that I can mention. My regards goes to Leo (Leonor), Jon and Heather, not only they have knowledge, their customer service is excellent and above average (this comes from a person who works in customer service herself). They amazed me even more by remembering my name and calling me by my first name as soon as I walk in!?! Thanks & Keep up the good work!!!

If I could give 0 out of 5 I would Awful awful awful... - tomsonquarterhorses

If I could give 0 out of 5 I would Awful awful awful experience In the end this experience is going to cost us THOUSANDS Absolutely no communication on their end

Sketchy, If Not Illegal - Matt

Living in town, and wanting to buy local, I contacted Northern Ford for a quote on a specific truck. Of course, they didn't have it anymore and quoted me on something kind of similar. Living in a town with many older ones who either can't, or can't be bothered, to look for a good price, I'm sure Northern Ford gets away with their insane prices, but for me, a short trip out of town to save $2500 was well worth it and so I took my business elsewhere. Then things got really ugly. I took the truck in for warranty work and they refused to honor the warranty. They also refused to explain why in writing. I was told to "take it back to where I bought it." Oh and did I mention they charged my credit card without permission? Awful. Stay away.