1,567 Ontario Jeep/zlib/messages Service Centres

I want to draw attention to the supportive assistance - loxley3

I want to draw attention to the supportive assistance provided by the team at the Stratford Hyundai, Service Department. Last week I noticed a concerning message on my instrument panel. I was sure I had mistakenly pushed some button to get this message. I went to my local dealership but given I did not have an appointment with a technician they were too busy to look at my car. I called Stratford Hyundai where I purchased my car and they immediately provided support: Tim tried to problem solve with me over the phone but I was not able to get this message off my instrument panel. I asked if it would be possible for someone at the service department to look at my car if I came to Stratford. Tim advised yes, a technician could look at my car. I live an hour from Stratford and when I arrived Meg ,the technician, immediately came out to my car and showed me what button I had accidentally pushed. Meg also showed me how to correct this problem. This process took 5-10 minutes. Later that day Tim text me to find out if I was satisfied with the resolution of the problem. Tim and Meg went above and beyond to provide assistance and support. I’m glad I purchased my car at Stratford Hyundai, but instead of changing to my local dealership I continue to drive the hour to the Stratford dealership because of their Service Department which is dedicated to providing assistance to customers. When it’s time for me to purchase a new car I will do so at Stratford Hyundai, given I know the quality of service and support I have always received over the past 6 years that I have been attending the Service Department for regular car maintenance. Thank you again Tim and Meg for taking the time to help me and ensuring that I was satisfied that the problem had been resolved to my satisfaction. Sincerely Very Satisfied Customer

The right part everytime! - WRXenthusiast

The right part everytime! Friendly and professional customer service. Could not ask for better. Thank you to everyone in the service department. You guys are great! Keep up the good work out there!

Never purchase from gm . - Mike ball

Never purchase from gm . Purchased 350zz6 crate engine from gm in Alberta on Feb of 2024 in 2024 had a few issues and service manager at that time honored the warranty . Seeing the car is 50 years old I store the car in winter and dealership asked me to bring in when weather was nicer . So April 15th of this year I brought vehicle in to get the flywheel replaced and new starter after I was told flywheel wasn't balanced which caused the starter problem. So April comes I bring vehicle in and new service manager refuses to honor warranty ,saying it wasn't done at their shop. This is a shop warranty but a gm warranty so they an obligation to honor it but refused. Called gm canada and I got same answer . This company is terrible for honoring their warranty and strickland is just as bad. It wasn't a mechanic installation problem but a assembly issue . Keep away from gm as they will deny any responsibility. I'm not done with these guys yet and will pursue this issue

Told lack of respect. - Paul nicholson

When purchasing my car we agreed upon two free oil changes and written in my agreement. I tried to make the second oil change appt with service dept .The person wanted to do more work on car. I said all I want is my free oil change .He told me we just don’t do oil changes any more. I told him I just wanted free oil change and thats it. So he told me I should probably go to jiffy lube and hung up on me. This was an amazing service dept experience ,what they write in the Bill of sale is Only talk. You can’t even trust what they write anymore! That will teach me NOT to buy a car there ever again. Paul Still waiting to hear back from manager. Let’s just wait to see if I do, hear back?

Warning this dealership will screw you over every chance - Dirusciowalter

Warning this dealership will screw you over every chance it gets. go to any other dealership at this one

On May 06 2025, I ended a twenty month ordeal with Subaru - Jack

On May 06 2025, I ended a twenty month ordeal with Subaru of Hamilton when my 2014 Forester,(roughly 117,000 km) which had been serviced almost exclusively (except for times I had oil changes done at a Toyota dealership that was closer to where I live, with the dealership‘s OK) at the SoH dealership. My vehicle’s transmission stopped working and was towed to the Hamilton dealership on September 06, 2023 and sat on their lot for roughly six hundred days while I tried to work out an arrangement to have it repaired. I dealt with Subaru Canada as well as with Cesare at the dealership. Cesare told me about how in cases like this an arrangement could be made where each party (Subaru Canada, the dealer and myself) would pay a third of the cost to have the car repaired. I told Cesare that this sounded fair and we shook hands on it. Cesare asked for some time to make the arrangements and said he would call me when he was finished doing so. After waiting for about two weeks, I called back and was told that Cesare was no longer employed by the dealership and so our deal was no longer applicable. After Cesare’s departure I started to deal with a guy named Brian and he and I communicated many times about this vehicle with no satisfaction reached for either of us. After many months of inaction I became so frustrated that I wanted nothing more to do with this dealership. Craving some kind of closure, my wife decided to call Brian to see if she could break the impasse and come to an arrangement. At this point Brian told her that the car was no longer good for anything but scrap and that he would buy it from us for 500 dollars. He also said that if we didn’t want to sell we would have a week to remove the car from the lot or he would begin to charge us storage fees. Of course, there are many details that I have not included in this review for the sake of brevity. Long story short, I would have given zero stars to Subaru of Hamilton if that were an option. As a senior, I feel very much taken advantage of by this dealership. I will never buy another Subaru (obviously) and I could never recommend Subaru of Hamilton to anyone else after the disdainful treatment that I have received there. If you are considering a purchase of a vehicle at this dealership I would just say one thing, let the buyer beware.

Swapped my outback premier model’s … four wheels and - ratingservicesandproducts

Swapped my outback premier model’s … four wheels and steering wheels with their used vehicles; and broke the front camera. Planned to buy another outback, traded for a different brand to avoid these thieves. Asked around over a dozen other Subaru owners in the network. Over 80% of them have had similar issues

The first time I took my car for a general service, they - rosewatson

The first time I took my car for a general service, they called me to say there were many problems with the car and like a dumb 'female' person I said OK to the repairs. Needless to say, huge charges and afterwards I realized I was being suckered, (my fault for trusting). A year later, I had a battery problem, took it to them (due to convenience), but only allowed them to work on that issue. They confirmed I needed a new battery. My battery was under warranty for replacement through Subaru in the US, where I originally purchased the vehicle. This dealer refused to honor the warranty. I took it to Willowdale Subaru and they were wonderful. They confirmed with Subaru that the warranty was honored in Canada, and replaced the battery for no charge. Never use Subaru of Maple for service!!

Excellent - The

Mike runs an amazing service department. Everyone is courteous and friendly. Great dealership! My Forrester is 7 years old and will definitely be purchasing another Subaru!!

this is my 3rd Subaru purchase here in North Bay. - tooth.fairy.67

this is my 3rd Subaru purchase here in North Bay. I have nothing but high praise for the service ,mechanics ,and sales people .They go above and beyond .

I found service advisor Catalin Rangu to be professional, - ronmac

I found service advisor Catalin Rangu to be professional, helpful and friendly. Each time I have taken my Subaru Outback in for service he has dealt with my problem(s) with expertise and efficiency. He does his job exceptionally well, is unfailingly gracious and polite .Catalin is a credit to this Orillia dealership. Ron McIntosh of Bracebridge

Today at 7:00am I dropped my car at Summit Ford for - Edgar

Today at 7:00am I dropped my car at Summit Ford for schedule Service, I am doing this for 8 years. I also requested a shuttle pick up at 2:30pm Ryan Knox was the Service Advisor. He did not text or call me all day. (0)communication all day. I called him at 2pm to see if my car was ready and to confirm pick up. he said my car was ready, nd my pick up was schedule on the board, at 3:10pm or 40 minutes later waiting for the unknown I had to find my own ride to the dealership. This is the worse service I experienced in this Dealership in the last 8 years. Never been left out with (0) communication. I did tell Ryan Knox that I was going to leave the feedback he deserved.

Having leased numerous Toyota's from this dealership - viandra

Having leased numerous Toyota's from this dealership since mid 1980's I have always had excellent service. I have maintained the servicing schedule as per Toyota schedule and I have never had a problem with service department. Naturally there have been lots of personnel changes over the years but have never had a cause to question the service department. I find that any contact I have with the business whether sales or service I have been treated with the utmost respect and would recommend them to anyone wishing to purchase or use their service department.

Top notch sales and product! - Tracey CB

Top notch sales and product!! I have my 4th vehicle from them!! Fantastic ethics and trustworthy sales rep- Ian Beattie

Very helpful & excellent service- very pleased with our - Corkys19

Very helpful & excellent service- very pleased with our rogue vehicles - would recommend Nissan to friends & family

Haven’t learned how to properly repair a tire, still - ericprosser53

Haven’t learned how to properly repair a tire, still using plugs instead of patching properly

This dealership. - Jlstg

This dealership... like most, is there to bend you over and squeeze all your money from you, and then leave you by the wayside. I was sold a brand new silverado in 2019. great truck, ideally, to start up my business. My intention in buying new instead of used was the assurance that the quality of the performance and pieces was ensured and that service actually served a purpose. I haven't once been into service for a repair, but I have been in for countless recalls, exceptionally failed oil changes (my oil pan and filter are still damaged and leaking from whatever they did under there), a good dose of patronizing from the service staff reminding me "you have to drive the vehicle so the rotors dont rust" after slapping me a bill for $800.00, when I had just dropped it off for said failed oil change. Well, I should be fair, they did change the oil, and then it emptied itself all over my dirveway and had to be brought in an emergency to the nearest garage to avoid the engine siezing. The garage owner was dumbfounded at the dealership's method for handling this. Meanwhile, I had expressed my concerns to the dealership and they suggested "just keep topping it up". And offered me an appointment some weeks out. It made a great antithesis to the patronizing comments I received at the service desk where this problem was actually born: "drive it more often, you dont drive it enough" and now their advice had changed to "top up the oil, keep topping it up and dont drive the truck". That's quite a confounding set of instructions. Moreover, from the beginning, the radio has been buggy, randomly shutting off while I'm driving, going black etc. A simple search online showed me that this mode of radio was known for these defects. What did the service professionals tell me when I expressed my concerns the first year? "The radio must be too cold". Then, the next year, it was "probably too warm" and they reset the system. This year, I actually had to email all the managers simultaneously to have this looked at and as it turns out there is a radio module piece known to be defective and is easily replaced, and would have been in stock and not on backorder had they taken the time to know their own products. Three years I waited for this radio to simply function, but now...! Last year's oil pan defect-failed-oil-change event has recurred and now my business truck of less than 3 years and less than 30,000km is pissing oil like gutter trash and has an unusable electronics system. So if I can't use the engine, I can't use the electronics what is this but a heap of metal and wasted effort? Service will either deflect me or schedule me some time in 2050 when ny warranty has been dead for many years. In any case, everything you heard about car dealerships and service departments are the true. Once you've signed that document and the money is in their account, you're less than an apparition. Expect to be critically ignored while your warranty expires, be shafted to this or that service appointment to no avail, have all your pieces on backorder until they arrive but another defect in the vehicle makes it impossible to arrive to the appointment, so the piece is sent back to the warehouse, then goes on backorder... Expect to speak to defense wall secretaries, who are always happy to "schedule an appointment", never hear from a manager to the degree of actually resolving a problem, and exceptional, fast and immediate care from multiple team members if you mention you want to buy some tires. It's a tremendous black hole, where money goes and disappears. In fact, this dealership and their associates are a lot like their vehicles: After the first year, the paint wears off the bottom, and while it may look put together on the outside, rust is eating at the frame, like it was designed to decay.

Very Happy with Surgenor Hyundai They replace a - radioham100

Very Happy with Surgenor Hyundai They replace a damage exhaust flex pipe when it should been done and fix by where i bought the car in Gatineau Hull Hyundai while they said they would not fix because of the damage what can they understand it was damage when i pick the car on my second oil change i deside to stop at a oil changer they told me there was a oil pan leak and flex pipe damage plus there was a lot of mud ask the Dealer to clean it but nothing was done by the Gatineau Hyundai dealer where i purchased the vehicle ...... Thank You to Jayce and is Service Team Giving Them the 5 Stars