1,567 Ontario Hyundai/zlib/deflate Service Centres

I brought my 2010 Kia Soul to Kia Cobourg for a brake - Ted.ratajczak

I brought my 2010 Kia Soul to Kia Cobourg for a brake inspection. They recommended all new rotors and pads. A week later I noticed a loud noise when going bumps. On the weekend I put car on ramps and noticed that the passenger side caliper had no bolts! This could have caused a serious injury or a fatality. I would not recommend this dealership to anyone.

I am writing to help other potential customers from being - MWF

I am writing to help other potential customers from being taken advantage of by Cobourg Nissan. I recently took our 2009 Infiniti G37x to the dealership to have them inspect the car for a potential problem coming from the driver side front wheel. Our family has purchased two new cars from them previously. There is history here, and a lot of money has been spent in the service department over the past 20 years. The service department called to say we should come in to talk to them a few hours after we dropped off the Infiniti. They handed us a 4 page estimate for $8,200.00 worth of work. The estimate also stated that this might not be the full list of things needing to be done, and that there was so much rust under the car that they worried things might fall apart if they started working on it. We said no thanks and went to a local Krown rust proofing business where the car had been oil spayed last fall. They put the car on a hoist to look at it, and told me the car looked like it was three years old. There was nothing wrong with it. The next day we went to different Infiniti dealership to look at cars and purchased a new car from them, we traded the old G37 in as part of the new purchase. During our conversation the sales manager at that dealership told us he was looking for a used car like ours for his father in law. I talked to him a few days later and asked him if his father in law had purchased our old car. He smiled and said "Yes, and it was easy for us to certify because there was nothing wrong with it at all". Oops, on the part of Cobourg Nissan. They lied, they mislead us and I will never spend another nickel at that dealership again. You have lost a good customer who will never do business with you again. bad bad bad

Their Service department is terrible. - 2twigger

Their Service department is terrible. 2023 Hyundia Tuscon Hybrid purchased new at another dealer because the wait time for a new one was 16months according to the salesman. Never had a problem with the dealer I purchased from but it was a rather lengthy trip for service (oil) etc. but made the trip because I was not happy with the Collingwood service Department. While making a trip home, all the error lights came on the front screen AT LEAST 20, AND then the emergency brake light came on when I parked the vehicle so I called the nearest service department,(Collingwood) and was told that they could not even consider taking this vehicle in for repair (down a Tech) and when I talked to the General Manager(Collingwood) I was told to take it back to "where you bought it " (We don't have time) then he suggested that I take it to another "newer" dealer because they might not be as busy !! Well, I called my dealer in Owen Sound, told them about the issue and the treatment in Collingwood and they called CAA had the Vehicle on a Flat bed for delivery to them and then supplied another vehicle to be used until they can find the error issue and repair mine. STAY AWAY from this DEALERSHIP in Collingwood. Nobody needs these attitudes and the problems they create for purchasers

Incompetent Service Reps - Corolla2024

I was please when they took my car in quickly, but it was all down hill from there. Upon arrival they reviewed the complaint and I signed for diagnostic work. The lady at the service desk said I would get a call about work to be done, but it should be complete by noon. At 12:45 I called the service desk because I had not heard from them. I was told my car was ready for pick up. I asked how can that be when I didn't get a call with a work estimate. I was told my heat shield was loose, but was fixed. If it happened to come loose again I would have to get it replaced. So, I made arrangements to leave work early and pick up my car. When I arrived at the dealership, I was presented with a piece of paper and the lady started talking as thought about $500 of work had been done. When I said that I don't understand because I never approved the work, a man jumped in and was VERY rude, dismissive and condiscending towards me. It was just an estimate for possible future work, but that wasn't clear to me because no one was communicating that. THEN IT GETS BETTER. I paid $100 only to get in my car and it sounded the same. NOTHING FIXED. So I've lost 4 hours of work time, and I'm no further ahead. I went back inside and complained, so they sent out a young mechanic to drive around with me. I pulled over and he said "yeah, I got the one heat shield fastened back on, but this one needs to be replaced. I put an estimate in." So clearly there was also a lack of communication between the techs and service reps. Fortunately, I was able to get my money back, but I am utterly disgusted with the way I was treated by the service people at Collingwood Toyota. If they had communicated openly with me, I could have made a decision to have the heat shield completely replaced. I won't be back, EVER.

Good response during my first customer claim for warranty - Johnewhite49

Good response during my first customer claim for warranty issue with all staff involved in the process👍🏼

They don't honour their warranties. - Dominic.Gouveia

They don't honour their warranties. Noah M is very unpleasant to deal with...stay away.

I went to Cooksville Hyundai to get an AC inspection done - saumyakinger

I went to Cooksville Hyundai to get an AC inspection done as it was blowing Hot air in 30 degrees outside. Post a 10 min inspection, service guy came back and said the refrigerant was contaminated and our machine can’t pull the gas out. They claimed I had the wrong refrigerant installed and asked me to take it to another agency where I got my service done from 5 months ago as they claimed they could have done something to refrigerant. I called Kingcross Hyundai and they said nothing was touched related to AC in a oil change service of course. I tried to push cooksville to give me a solution or tell me what the actual issue is as the service was done 5 months ago and AC stopped working 2 days ago. They just basically told me to give them $170 bucks for a worthless inspection and go away in simple words.  I found time to drive 1.5 hour in 30 degrees from mississauga to Kingcross Scarborough location after a week and pay another $170 inspection fee to them due to cooksville's incapability.  Within 10 mins, they found a bird behind the bumper that had the whole AC condenser sheet damaged that caused refrigerant freon gas to leak. They told me the fix was to replace condenser sheet and recharge the gas for $1100 total. I was happy paying the inspection fee to them as they actually found the issue.  I went back to Cooksville hyundai to speak to their Service Manager Phil Scolieri which I thought would be a help considering his position which I am not sure how an incapable person got posted on. I asked him why their rookie mechanic did not tell me the actual issue being the whole condenser sheet being damaged and a literal dead bird sitting in the car and his reply was "Mechanic must have missed it" . I told him the job their team was paid for, was not done properly and the information provided "Refrigerant contaminated" was worthless as I still had to pay another location for the same job they were supposed to do. Phil's reply was "Charge is for the time Mechanic puts into the vehicle, He still worked on it". Even though I was told to take the car to another agency and the time technician put was worthless, I asked him the $170 is hourly however the max time your mechanic put was 10 mins. Phil's response "No, it was more time actually as we do a car wash as well".  I am filing this case with the consumer board as this had me suffer in peak heat for 3 weeks in addition to costing me worthless inspection fees and mental distress of trying to make a guy called Phil understand his job.

Great staff. Very knowledgeable. My vehicle oil change... - Driller14

Great staff. Very knowledgeable. My vehicle oil change and inspection was done on time as promised. Good well done. Had a long chat with Scott Ryan in sales department

Cornwall Nissan sets the standards above everyone - didi

I lived in Pointe Claire, Quebec and purchased and serviced my 2014 Nissan Quest at Cornwall Nissan. When I traded it in for my 2017 Nissan Qashqai I went back again to Cornwall Nissan. The service, and honesty at Cornwall Nissan is far above the others. They go of their way to treat you like family and why you always return.

The service was a rip off. - Jerry

The service was a rip off. Not clearly communicated about the estimated price. The manager wasn't even willing to listen patiently.

I lost a credit card down inside the hatch of the "super... - Doug

I lost a credit card down inside the hatch of the "super console" in my 2019 Dodge Grand Caravan. I called the service department to enquire about having them retrieve it for me. The service advisor, who I believe was named Sara, informed me that it would be a one hour labour charge of $119 for them to get it out. I did a quick google search and figured out how to do it myself and it took less than one minute to get the card back. I cannot believe that they said it would take one hour to do the exact same thing. Beware of these swindlers. Cannot give zero stars or I would.

After storing for the Winter of 2024/2025 my 2021 F-type - des06

After storing for the Winter of 2024/2025 my 2021 F-type was dead. Could not get it started even after a boost from the Jag Roadside Assistance. Four different tow trucks came in over two days and still could not resolve the issue. Moreover we were unable to locate the release cord to put the car in Neutral. I was at the Dealership on a Monday after 6pm to get directions and the Service Dept was closed. Sales made a few calls and Michel dropped by and was very kind to take me to some demos to show me the neutral release cord. However, my exact model was not in the dealership. Michel would call me the next day to give directions. Michel was extremely kind to go out of his way to help me out. Thank you Michel! My apologies if I spelt your name incorrectly. The next day Greg, the Service Manager facilitated a technician to get my car started and bring it to the Dealership. Thank you Greg for going that extra mile to get a very frustrating issue resolved. Much appreciated and thank you! I was made very comfortable and assured by Tibor Muresan that my car will be fixed and roadworthy. He got my battery replaced under warranty and ensured that a complete check be done on my car as my warranty was expiring in July 2025. I have dealt with Tibor on another occasion and he never fails to impress me with his exemplary customer experience. Thank you Tibor! I have decided to extend my warranty un till 2030 and will drop by soon to sign the papers with Michael. Thank you Coventry and especially Michel, Greg and Tibor! You guys are a class act!

I recently had a truck alighnment for a shaking wheel. - candlady

I recently had a truck alighnment for a shaking wheel. My trusted mechanic referred me to Cowan's. He asked if they took the vehicle out for a test drive prior and after the alignment. Sadly they did not, We were hoping that this would be a quick fix and that they would be able to tell us their thoughts. As an owner its important to have the technician take the time to explain their findings.

Worst service ever had! - Corbiere_jr

Worst service ever had!! First I was told my truck was ready for pick up because issues were fixed. I get the keys start to leave truck goes back into limp mode so the truck was back into service area and needed to stay to get it fixed. I waited for two hours for a shuttle and I had to call for another ride because shuttle service was way too long. They offered to pay a rental as my truck was in the shop for repairs and as I got the text saying my truck was ready for pick up, I called and was informed they are not paying for the rental they offered. Not a happy customer