⭐ 1-Star Review
DO NOT BUY FROM FROST CADILLAC - Mundair
⭐ 1-Star Review
DO NOT BUY FROM FROST CADILLAC BRAMPTON OR GM IN GENERAL.
I bought a Cadillac XT6 in 2020 from Frost Cadillac Brampton, and it has been a complete nightmare. After only 50,000 km, I was driving on Highway 410 when the car suddenly shut down in the middle of the road. The power steering locked, and I barely managed to save my life by getting to the emergency lane. I called Cadillac support — they said a tow truck would contact me. The towing company called and told me it would take 3 hours to arrive.
Meanwhile, my dashboard was showing all kinds of errors — “hood open,” “key not detected,” etc. I tried to restart the car 5–7 times before it finally started. I took the next exit, but then the wipers went off on their own, the horn started blaring, and windshield washer fluid sprayed everywhere. The car was making loud noises. I somehow made it to Frost Cadillac, where people were literally laughing at the condition of my vehicle. I told them I could have died, and they casually said they’d check it.
They told me everything was “fine” and sent me back on the road. But the same issue came up again. I returned, and only then did they say the BCM (Body Control Module) was faulty and would take two weeks to arrive from the USA.
After getting it fixed, I drove another 20,000 km and the same problem happened again — this time in Windsor. Again, two weeks for repairs.
Now for the third time, the issue came up while I was in New York. I called the nearest Cadillac dealership — they refused to help and said they were fully booked for 3 weeks. They told me to call the original dealer. I contacted Frost Cadillac, and they rudely said, “Call GM or tow your car to Canada — we can’t help you.” No support, no courtesy.
These people at Frost Cadillac only treat you nicely when you’re buying the car. After that, they don’t care about you or your safety. Now I’m stuck in New York relying on a local mechanic because GM and Cadillac have completely abandoned me.
Please, buy at your own risk. I will NEVER buy a GM vehicle again — especially not from Frost Cadillac Brampton.
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