1,567 Ontario FIAT/trees Service Centres

I just picked my Honda Odyssey and I am dissatisfied with - Pete

I just picked my Honda Odyssey and I am dissatisfied with the poor quality of services received. In September 2023, I sent my vehicle to have my rear suspension to be fixed. This dealership told me that they cannot fix my vehicle because they cannot source a rear shock for my van. They charged me a diagnostic fee to tell me they cannot fix my vehicle. They recommended me to go see my local garage to get an after market part as it was my only option. Today a similar situation happened. I left my 2019 Honda Odyssey vehicle because water was leaking in the trunk and was creating a pool of water in the trunk. Turns out that the extended warranty does not cover weather seals. The dealership tells me that they are not sure it is the weather-strip that is the issue, but want to change it anyways to attempt to fix it. I was also charged for this diagnostic. I calmly asked to waive the fees and explained the whole story. When I Spoke with the manager Chris and requested if he could help me out, he told me " I cannot do anything for you and if you want me to release you your vehicle you need to pay the diagnostic fee". I am very dissatisfied with the poor level Customer service offered at this establishment. They charged me twice for diagnostics with no solutions while keeping my car hostage.

Have attended 6 times for service and tired of waiting - Howard

Have attended 6 times for service and tired of waiting for completion within the advised times. Waited 2 hours for an oil change and an unwashed car. Going elsewhere.

I recently had my snow tires changed over - the service - jjann71

I recently had my snow tires changed over - the service area was clean and proessional and the job was done in less than an hour - right on time! Excellent service.

I am disappointed with Hyundai for persuading customers - wendy_3angels

I am disappointed with Hyundai for persuading customers to purchase additional warranties that provide no coverage. For example, I opted for the extended warranty for our tires, only to be informed that it does not cover them due to wear and tear. Despite our car being only two years, the tires, which cost over $550 each, should last longer than two years. Similarly, we also purchased the warranty for scratches and dents, but to no avail. They claimed that the scratch was too long or the dent too deep, rendering it not covered. It seems that they upsell customers on these extras, giving a false sense of security. Furthermore, I am disappointed in Adam Parry, Service Manager, for not following through on his promise to address the situation. Despite assuring me that he would resolve the issue, I never received any further communication from him. Until my new situation with my tires when he did contact me, He informed me that they recommend us to get our tires rotated every 12,000 km or every second oil change, but they don’t inform you that you need to get it done for warranty purposes. I mentioned about the scratch and dent, and he informed me that the paper work must have gotten lost and he would check. After both claims were denied, he got someone else to call to inform. It is clear that I will now handle my vehicle maintenance elsewhere, ensuring to keep all receipts for warranty purposes. It is likely that they will find reasons to deny coverage, as they have done with everything else.

Absolutely terrible service of Toyota Richmond Hill. - miklev1961

Absolutely terrible service of Toyota Richmond Hill. A simple oil change took over 2.5 hours and that was after I started complaining to service advisor J.Yearwood. They kept the car in the service for two hours. Why? For what? Than they drove it back to the registration area,put it on the ramp and started changing the oil. It took 20 min. I do not advise anyone to use RHT service. You will only waste your time.I am outraged by their service.

I've been a car owner for more than fifty years. - paul.dennis

I've been a car owner for more than fifty years. I can say unequivocally, that the best experience I've encountered in a service department, occurred at the Queensway dealership. In particular, Linda Shamana was instrumental in coordinating the service. Linda is extremely knowledgeable, courteous, and her ability to communicate is beyond reproach. It was a please dealing with Linda and her colleagues and Queensway Audi. Paul Dennis

Though I moved to another city in 2019 I continue to - S.J. Mehi

Though I moved to another city in 2019 I continue to drive back to Guelph Toyota because the attention and service I get is top notch.

Thank you Toyota Kingston for your quick, efficient, - Debschuurmans

Thank you Toyota Kingston for your quick, efficient, helpful service . I would highly recommend Toyota Kingston for their excellent service .

I am going to be taking my 2019 Suburu Forrester to a - georeid

I am going to be taking my 2019 Suburu Forrester to a private garage for service. I have read too many bad reviews by customers so i cannot trust them anymore to do my service. I spent 45k on my Forrester new & now i can't trust the dealership. sad.

You decide if you want to do business with Pathway. - Scammed Customer

You decide if you want to do business with Pathway. Bought Elantra in 2022 when used cars were very scarce. Elantra' s engine has been diagnosed as " needs to be replaced". Warranty was extended to ten years because of known problem. Car is over ten so NO HELP. Car will be scrapped Monday morning for parts Dealership quotes two prices- Financed or cash- they still do Car was certified but had front and back fenders cracks. Fixed by putting caulking on them. Sloppy job. A 5 year old kid could have done a better job. Had to fix problem myself. Exhaust system was noisy. A piece had to be replaced. Once fixed by a trusted mechanic a small ticking sound could be heard. Again car was taken in to a trusted repair shop and it needed a full tune up. This is within 6 months of purchase. Car taken in to Pathway for PAINT RECALL. Service person filling in the request for recall diagnosed ENGINE KNOCK at service entrance ( This is not a mechanic but a clerk ). Guess the problem had been recorded in the vehicle record as it had been maintained by Pathway in the past but hidden at time of sale. Got the recall work done and decided never to do do business with this dealership again. Picking up a replacement vehicle vehicle from tomorrow. DEFINITELY NOT FROM PATHWAY or made by HYUNDAI

I'm not impressed with the customer service at Hyundai - Hyundai_2025

I'm not impressed with the customer service at Hyundai Newmarket.. the customer service could be better

I brought my vehicle to the dealership due to loud, - -

I brought my vehicle to the dealership due to loud, screeching noises in the rear right side while driving. Following the diagnosis, I was told the differential coupler needed to be fixed for $3500. They made this repair within two hours, however, when I received the vehicle, there was a burnt oil smell which intensified while driving. When I called to notify them of this, I was told the reason for the smell was leftover oil on the muffler and that it would go away in two days. However, half an hour after receiving the car, while driving, the loud noise started again. When I brought the car back into the dealership, they said the differential was gone and that to fix it, it would cost me an additional $6000. They also attempted to convince me that the noise had been there before I initially brought the car into the dealership, which is ridiculous. Essentially, instead of taking responsibility for the poor work of the mechanics, they resort to placing blame on others, such as myself and the tow truck that towed my vehicle to the dealership. Overall, I am very disappointed in the lack of ownership and professionalism exhibited at London Infiniti Nissan. As a 12 year patron of Infiniti, I have never had as negative of an experience as I have had at this dealership.

Be careful. - Mad Mike

Be careful. I've had 3 bad experiences with this dealership, all with personnel - the tech work has been excellent. They service my 85-year-old mother's late model Mazda. The car is 4 years old and has less than 40,000KM. 1) When it goes in for oil changes, they want to do the recommended service. last year at 36 most, they called me for approval to do the 36mo service. I looked at the manual and said sure. When we picked up the car they had done $700 worth of work over and above. This included changing an air and cabin filter they changes 6 mos/5,000km prior for $150, a brake fluid flush, coolant flush and brake cleaning. I called back asking why - they said it was approved, that was their service department's recommended 36K service, not Mazdas. 3 mos later we went to buy out the lease. A sales rep kept harassing my octaganarian mother into a new lease. She was trying to sell her the ultimate peace of mind comes from having a new car with fewer dependability risks. They wanted her pristine leased car because it had 30,000km and they thought she'd walk from the $19K buyback on a car with a tradein value of $35K. Then last month (Jan 2025) , another oil change - rather odd as services had been 12,000KM, this last one was 5,000km. It appears they reprogrammed the her oil service interval to 5,000km, not an uncommon trick done on unsuspecting customers. Again there was a recommendation for extra work. They told her at 40,000KM the recommended maintenance included a wheel alignment, brake cleaning, mechanical inspection, and a full electrical inspection and service. another $700 of extra work.

Nothing but headaches with the service centre, I’ve had - OttawaGuy

Nothing but headaches with the service centre, I’ve had to bring it in multiple times for recall work and warranty work, each time has issues - parts not in, misdiagnosing issues, unnecessary costly repairs, and more. Worst experience ever. Do not buy or service with them.

I had an appointment in 15 minutes, I went to the service - barlas32

I had an appointment in 15 minutes, I went to the service right on time and they immediately took my car in, didn’t lose a second at all. The vehicle was serviced super fast, the staff especially Tom was super welcoming, helpful and supportive. I’m glad I chose VW Oakville to buy my car! I recommend this service.

I was called all sorts of names and called my father and - Kapower73

I was called all sorts of names and called my father and f words because I came to charge my car at the charge point at this location by mangers. They followed me across the road till I called 911. Never have anyone or company treat me like this.

I had a very expensive visit for something I considered - Paul G

I had a very expensive visit for something I considered routine. Perhaps the work was necessary -- I can't be sure. I am glad that Shane took the time to respond to my email and offer some small compensation.

I visited Orleans Toyota several times in the last month - Magdalena

I visited Orleans Toyota several times in the last month or so. All the minor problems such as front blades not functioning properly, were well taken care of. The service manager and other staff were very professional and keen to meet my needs, as usual. On January 2nd I had my side mirror repaired. There was an issue with the quote that was submitted to me originally, but the Toyota Orleans manager resolved it to my total satisfaction. I also got a free car wash! I am happy I can continue to rely on high quality service and pleasant environment at this dealership!

I got my 2015 Santa Fe serviced on September 11/24 at - Den Pej

I got my 2015 Santa Fe serviced on September 11/24 at Streetsville/Nav Bhattia’s Hyundai (SO #471943) to have the starter, front wheel, and brake and tail lights that were all acting up or malfunctioning looked at. I was taken care of in the service shop by the assistant service manager Chetan Batra and Omar, both of whom were great in person. An Uber was arranged to take me back home which was nice. Total charges for a new battery, ball joint and 2 lights was $830 or so - very, very pricey. I was told the starter was perfectly fine but right after I left to run some errands that late afternoon, the starter was still acting up. I emailed Chetan 4 times that same evening, with each email containing videos I took of the dashboard while the starter malfunctioned. He didn’t respond to any of my emails. On September 13th I got a call from a female named Alia from Streetsville/Nav Bhattia’s Hyundai to see how my recent service experience was, to which I responded that I wasn’t very satisfied, explained the situation to her and requested a manager call me back. She advised me that one would but to date, as of this writing on October 5th, nobody ever bothered to call me. This lack of accountability and behavior is shameful, having been clearly exhibited at different levels of the location or organization. Based on my poor customer experience, I wouldn’t recommend anyone getting their car serviced here… one can only imagine that the sales department may be as poor but who knows really.

Excellent and well organized operations. - limuel.depillo

Excellent and well organized operations. Staffs are all helpful. I will definitely recommend this dealer to all my friends and family.

The work performed by Toyota was top notch considering it - Ronbartlett

The work performed by Toyota was top notch considering it was done during tire swap season

The sales team is fine, until you have to bring in your - Rob

The sales team is fine, until you have to bring in your brand new vehicle you’ll find out real quick how awful the service dept. is. Save yourself the frustration and exhaustion and don’t buy here. I wish I knew how terrible this dealer was before buying.. no longer have to deal with them, sold the piece of xxxx.

I recently had an extremely frustrating experience with - soltanimd

I recently had an extremely frustrating experience with the service at Honda Richmond Hill that I feel compelled to share. I own a 2024 Honda CR-V EX-L Hybrid, which developed a significant issue with the emissions system. The car would make a loud roaring noise and shake heavily when shifting from gas mode to EV mode. I dropped off my car at the service center around 9 am and even was not provided with a service shuttle back home, which was so disgusting. After a full day, I received a call notifying me that the car was ready, and they assured me that the issue had been resolved. Unfortunately, just one day later, the same problem returned. I took videos to document the issue and returned to the dealership. However, when I showed them the footage, they dismissed it and insisted that the problem was normal, even though the issue was clearly visible on the car's LCD. They didn’t acknowledge the severity of the situation and insisted that I insisted to leave the car for further inspection. I had no choice but to agree, and they assured me that it would be ready by 6 pm the next day. At 2:30 pm, I received a call saying that the car required a new part, and they would need another full day to complete the repair. I was told to return the following afternoon at 4 pm. However, when I arrived at the promised time, I was told the repair was still not complete and that I would need to wait another two hours. Throughout this entire process, I encountered severe customer service issues. The team lead and service manager showed little to no understanding of how to handle an unhappy customer. Instead of offering apologies or acknowledging the inconvenience, they simply justified the delays and refused to take responsibility for wasting my time. To make matters worse, this was not the first time I had encountered such poor service. The previous time I had an issue with the adaptive cruise control, it took a full some days to resolve, and I faced the same rude and unprofessional behavior. When I reached out to my sales representative for help, his response was simply, "What can I do?" – which felt dismissive and unhelpful. It seems that their only responsibility is to get you to purchase or lease the car, and once that's done, customer care seems to take a back seat. I would like to emphasize that my car is fully under warranty, and I’m paying for these service days. Each time I brought the car in, I was told there was no problem, even though it was clear that there was one. My time, as a paying customer, has been completely disregarded. It’s disheartening to experience such poor customer service from a brand like Honda, which prides itself on treating customers with respect and valuing them as a valuable asset. The staff at this location should have been taught how to interact with customers and apologize when mistakes are made. Basic customer care skills, such as understanding a customer's frustration and offering a sincere apology, are crucial. Sadly, I did not see any of that here. This experience has left me extremely dissatisfied, and I will be seriously reconsidering any future service or vehicle purchases with Honda. I will recommend any of my friends that stay away from Honda. I am sure sometimes the power of word of mouth would be immense!

Brought my S6 in with a warning light issue. - dmacseven

Brought my S6 in with a warning light issue. Nancy Clark in service was great and helped me get the issue resolved so I could be on my way. Nancy really listens and knows the products well so you can be assured you are getting the right answer. If you have had a bad service experience and are looking for a new dealer you need to check out Audi Oakville.

Qauison charged an assessment fee before looking at a - Must love cars

Qauison charged an assessment fee before looking at a warranteed issue. Road tested, issue was re produced. Somehow the technician claimed they couldn't re produce the issue. Video of the issue exists. Carrie is an assistant service manager and personable. She has to follow Quaison's unethical decision. Hyundai customer service is remarkably useless. No one appears to be trained in what they sell . The recalls , or campaigns on the vehicle places it into about 10 dealer visits within 3 years.

I recently purchased a 2023 CLS AMG 53 from star motors. - Matt Harrington

I recently purchased a 2023 CLS AMG 53 from star motors. I have purchased vehicles in the past from Star Motors. Sal, Kassim,, Sam are exceptional/professional people along with the technical service teams. I recently hit a pot hole causing damage. The team repaired my vehicle quickly and I was very impressed with the level of satisfaction I received. I highly rate this company for anyone purchasing a vehicle/ Matt

We bought a 2018 Ford Mustang and were offered a free - ameosawe

We bought a 2018 Ford Mustang and were offered a free lifetime oil change and today, for as long we owned the care. This went as promised until today, May 9, 2025. My wife arrived and was told it was $120+tax. She protested and was told the dealership "no longer offer lifetime oil change' even if the car was bought when it did offer that. To cut a long story short, we have bought 3 Ford cars from them, with the same offer and seeing how they have refused to honor their promises, I will never again return for another purchase. If you can't honor a promise, an advert, what other "shady" deals and "repairs" are being done?

This is probably one of the sleaziest dealerships there - harshbkk

This is probably one of the sleaziest dealerships there is. They book appointments and when you get there, you are told the appointment is just to check in your vehicle. Then you are told you have to wait for upto 2 hrs for something as simple as a tire swap for tires on rims, which should take no more than 15-20 mins. I really hope Honda and all manufacturers take a page from Tesla’s book and abandon the franchised dealership model. Franchised dealerships still operate as if they are in the 70s. Sleazy, dishonest and just pure xxxx!

Been there quite alot for reg oil changes and warranty - woofsup2006

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it.

Arrived 1 week ahead of appointment for an oil change. - Tibbs

Arrived 1 week ahead of appointment for an oil change. Efficiently added in and on the road shortly.