1,567 Ontario Chrysler/utils/common Service Centres

Purchased the car here. - Subaru Owner

Purchased the car here. Very limited sales support. They just wanted the money and then basically showed you the door. I just went for a A service (first one) and oil change. When you have an appointment for 8:30, arrive at 8 for an oil change...and you leave at 10:30, that is not service. When they charge you $194.35 (CAD) for an oil change on a 4 cylinder Crosstrek with 4600 kms on it, that is not service. Oh and the A Service is basically a "Vehicle Walk Around" as they even put on the bill. I will never recommend this dealership to anyone, to purchase and never for service. They do not even come to tell you why it is taking so long or any updates. The only reason I went is because the car is still under warranty. I will never go back when warranty is over.

I had to visit Gerg Vann Nissan to do oil change and I am - safwat2018

I had to visit Gerg Vann Nissan to do oil change and I am happy with the service I received

I had a horrible experience at this location last I was - Shan

I had a horrible experience at this location last I was here which led me to switch Hyundai locations. Overall unacceptable treatment from management to dilute my situation last I was here. My engine gave out for a 2017 vehicle, I got it covered under warranty. Shortly after this happened I then had issues with my cadlytic converter (seems a little bit too aligned). The service representative and management told me this was not covered under warranty and I had to pay $3000 out of pocket for this, because I already got my engine covered. After switching locations, I was told the cadlytic converter is ALSO covered under warranty. When I was told this wasn't covered under warranty at Oakville location by management and the service department, I wanted my dad to speak with him and management said he would talk to my dad. My dad attempted to call him several times and he did not answer my dad-intentionally. Do not go to this location. Unprofessional service, misinformation to customers, and poor quality of service will find you here. Do yourself a favour and go to another location. Every time I went here there was a new problem with my vehicle- so dishonest.

Went in with a broken shock on 2 yr old Tuscon. - bob570dearborn

Went in with a broken shock on 2 yr old Tuscon. Was told ALL warranty work has to be approved by head office before parts ordered. Been waiting 8 calender days and no return call made to me regarding status. Ive called in 3 times during the 8 days. My advisor has been off for 4 of them I was told he will call me on Thurs. He did not call me. Asked for service manager. |Told he is in a meeting at 4.38 pm. Now told my advisor will call me on Saturday. Like hes called me before??????? Broken shock my fault. Very disappointed with lack of customer service and the long warranty deciding time. Will definately affect my next purchase.

Dealer failed to fix our vehicle after they admitted - stronge.aaron

Dealer failed to fix our vehicle after they admitted their techs completed a substandard transmission repair. Vehicle was purchased new here. Was also conned into extended warranty. After first replacement transmission began to leak, it was taken back to them. They added fluid and put off replacement to put warranty claim in for a second transmission. As it turns out, their techs had over torqued the first replacement and caused a crack in the casting. They knew that the claim would be denied because they have to return all warranty parts to Mitsubishi for study and engineering. They decided to internalize the repair. They had the vehicle for approximately 6 weeks. Their “in-house” fix was to apply JB weld over the crack to cover their flawed work. When a claim was put in at another dealer, they declined it - saying it had been tampered with. THIS DEALERSHIP SHOILD HAVE REPLACED THIS AS IT WAS THEIR TECHS THAT CAUSED THIS FAILURE. They hid behind the fact that Mitsubishi Canada was not willing to pay for Bankstreet’s substandard repairs. DO NOT BUY A VEHICLE OR TAKE YOUR VEHICLE TO THESE SCAMMERS.

I just had a bad experience at Dixie Toyota. - Cookieman

I just had a bad experience at Dixie Toyota. I’m very disappointed after sharing my dissatisfaction with my service department experience that no one from management followed up with me. That is the reason I am taking time to share my experiences.. I purchased new running boards and a hood deflector for my Rav 4. After doing so I called the Dixies Service department to enquire about them installing these items for me. I talked to a very helpful woman in the Service dept. She was great. I asked how much installation would be and she put me on hold to enquire internally, so, after quite some time she came back and said the allotted time for both would be 2 hours as per their info on their computer. So, I asked what if they finish earlier than the allotted time ——she put me on hold to further enquire as she was curious as well. She came back saying that hey would only invoice for the time taken ie if shorter than 2 hours they would bill for the lessor amount of time. So, I proceeded to book an appointment for this past Tuesday for 9:10 am. I arrived and got into the queue and waited.. When it came my turn a no nonsense service person looked over my car and then asked me to come to his work station to proceed with the service process. Then I see my car leaving the service Bay Area. I asked do they install the accessories in another location? He said no all the service techs are busy. He worked on his computer terminal and then says what my total is going to be based on the preset labour time allotment. I asked how can they invoice me when they haven’t finished the job yet based on time. He said no that’s what you’re being billed. I told him how I had talked to their service department about this specific thing and I shared with him what I was told. He said no this is the way it is. I asked for him to return my car and told him I’m not only done I am so mad I wasted my time booking an appointment with a two week wait time only to be told something different. The lady that was at the service desk came over and asked what’s wrong so I told her what I was told two week ago and what I’m being told now. I also shared how upset I was with them misleading me. I could have had my mechanic install them two weeks earlier but felt comfortable that Dixie Toyota wouldn’t try and screw me over this. BUT they did. So disappointing, as I had purchased my car from Dixie Toyota. I was going to give them zero stars but the lowest is one.

Do not get your winter/summer tires changed here! - Disgruntled

Do not get your winter/summer tires changed here! It takes these guys 1.5hrs to do a 30 minute (or less) job. Okay, maybe an extra 15 minutes for the complimentary car wash. I’ve been to many other establishments who take 15 minutes for this job.

Terrible Service and Attitude. - ml

Terrible Service and Attitude. Zero empathy or willingness to make things right. My daughter purchased a brand new 2024 Kia Niro Plug in Hybrid from Boyer in Belleville specifically to ensure she had a new reliable car given that she has a young family. 2 days ago the car wouldn't start. Kia Roadside Assistance arranged for it to be picked up and taken to the dealership. They advised that they will not be able to do a diagnostic on this vehicle for 5 more days. They have a total of 4 loaner vehicles but these were not available. In speaking with Daniel - the service manager, he indicated that he could neither move up the diagnostic timing, nor authorize an additional loaner vehicle. He did acknowledge that he had the authority to do so. Having a dependable vehicle is critical at any time, but it's particularly critical when you have a young family and need to get to appointments, activities and run errands. Despite knowing these extenuating circumstances, Daniel held firm and demonstrated no empathy for the situation. He held fast to "we have other scheduled appointments" and "I can't accommodate your request". Certainly not the way to build lifetime customer value. Choose your dealer carefully and ensure that you understand the service reputation of the dealer you're purchasing from. Voicemails left with ownership/GM level contacts seemed to prove fruitless in trying to get help as well. I suggest you think twice before purchasing from Boyer. Happy to update this post if there is any improvement/resolution.

I have twice called the service manager, as recommended - bsadler42

I have twice called the service manager, as recommended by Honda for the issue I'm having, and he has never returned my call. Not professional. That's what I call bad service. When we have trouble with the car we're driving and we bought a Honda because it's supposed to have such a good reputation it's really depressing to find that you've been bamboozled. My windshield has cracked twice since I bought it without anything hitting the windshield and Honda washing it's hands of responsibility.

The sales experience wasn’t bad but since? - willie_pete11

The sales experience wasn’t bad but since? Not so much. This is the craziest experience I’ve ever had with ANY make of vehicle from ANY dealership. After 54000km, our van needed all new pads and rotors. (Over $1000). By comparison, on my previous vehicle, after 150000km, only pads were needed. According to the dealer it was our fault because we didn’t bring it in at 20000km for brake cleaning and service which we were never made aware of. The Service Manager DID however, eliminate the cost for the rotors. Then the rear row seat would not lay flat. Service said it was a bent hinge and ordered it in and installed it. They said it still wouldn’t lay flat and that another part was needed and that they would order it and call us when it came in. After a month, NOBODY at the dealership or Toyota Canada customer service has any record of the part being ordered. Now, we went to have our winter tires (on their own rims) changed out for the all seasons on alloys. All four tires are unusable. The vehicle is used about 2/3 of the time in the winter since it’s AWD and safer. The front tires are both smooth on the inside edge and the rears both have broken belts. We haven’t hit big potholes or bumps and there is ZERO uneven wear of the winter tires. The parts person at the dealership told me that ALL makes of new vehicles original tires only last 35-40 thousand km. First time I’ve ever heard that and this is far from the first new vehicle I’ve purchased. Called another dealership and they were very surprised by that statement as well. I called Toyota Canada customer service and these issues have been “escalated”. I’m waiting now to hear back from either corporate or the dealership to see if I’ll have to spend around $1000 to replace tires that probably only have about 25000km of wear on them. I’m a retired CF member and I can say without any doubt in my mind that in that world, somebody or several somebodies would be standing in front of the SM, the CO or both being asked some hard questions. I bought the van because I need one for my mobility scooter. I bought a Toyota because of the reputation for reliability. I love driving this van and sincerely hope that I don’t have more issues with it in the future

First time visit, will definately return as the service... - highlander.construction

First time visit, will definately return as the service and staff were ecellent. The dealer ship was more than willing to complete the warranty work even under lockdown condtions.

East and west Johnny Mohammad is the best. - Unknown

East and west Johnny Mohammad is the best. Thank you so much Johnny for great service.

I use to service my car with the previous owners and... - tjecon

I use to service my car with the previous owners and finally gave up; I heard that their was new owners and decided to try them again; What a turn around; FRIENDLY, COURTEOUS, MORE THAN HELPFUL and they know what they are doing!! Keep it up!! I certainly will recommend their service department and look forward to a great relationship.

Very bad place to buy car on this place cheating people - Anjeza.gresa@hotmail.co.uk

Very bad place to buy car on this place cheating people vorkin in there don’t do that mistake

Disgusting treatment from service department. - Mike

Disgusting treatment from service department.. have 2016 Sorento with bad engine. Vehicle now parked for 5 months … have followed up every few weeks … JUST BS story after BS story.. and still have not been offered an appointment to assess vehicle… STAY AWAY from this dealership… they are absolutely disgustingly dishonest

best tire price - tbsman

I was surfing the net for replacement tires on my 2012 kia rio, original tires from factory very poor, they wore out in under 30,000 km. Anyway I somehow got into the Ford tire site,where you could price tires from Ford dealers in Ottawa area. Phoned a bunch of them and Darcy at A and B gave me a very quick quote that was $90.to $120. cheaper than any other dealer and $150.cheaper than CTC. The tires had to be ordered in ,and Darcy said maybe the next day, then we could set up an AM appt. later in the week to install. I was off that Mon. and I was touring around so I dropped in to get the paper quote so I wouldn't get any price surprises when I went to pay.(I like to get out the door quotes),got there about 2 pm after placing the order at 10am just to get the quote. What do you know,the tires were in and an hour later installed ! Needless to say I was quite pleased! Darcy and the crew were very professional and talk about quick! I'm a very happy tire shopper,getting exactly the type and brand of tire I wanted at a great price! All I had to do was place about 4 phone calls,then same day service ! I can't recommend A+B Ford more highly ! Don't know if they made any money on the transaction but they made me a very happy customer. I'd go back again for sure!

Hi I visit on Archilles Mazda Milton , on 13 August to - Paramjit

Hi I visit on Archilles Mazda Milton , on 13 August to diagnose the noise coming while driving and paid $ 70 for this , they told me to change left Front control Arm , they changed on 20 Aug, 2024 and I paid $ 639.62, next day while I going to London I notice that some thing loose on bottom of suv , the mechanic forget to tight the bottom plastic panel which cover the engine . This mechanic mistake can cause serious accident. Today again I went their I told them that same noise is coming and they was asking again $ 70 , I asked the Manager what about the time I wasted and took day off due to your Mecanic fault , but we know Manager always support their staff. I suggest you don't go on this location they have Unprofessional mechanic and charging too much compare to other Mazda dealership location .same thing they did when the changed the water 💧 pump and causes radiator Leake, I will write ✍ tomorrow Thx and please please think 20 times before repair or if you are thinking to buy to new car from this location

The worst service I ever had for repair to my CRV they - sandylcarlton

The worst service I ever had for repair to my CRV they told me one price total 1700.00 then charged me 2000.00 for work I didn’t concentrate to they totally ripped me off as a senior and a woman so beware get the quote in writing before you agree to anything they lie through there teeth to take advantage of you

I recently brought my Acura TLX 2021. Zak did a great... - N.D

I recently brought my Acura TLX 2021. Zak did a great job, got some great offer. Still keeping it touch with him if anything and helps me out ASAP. A+ for Zak

We have been customers of Acura of Hamilton since 2005. - Bob

We have been customers of Acura of Hamilton since 2005.we have always been very pleased with the treatment we received over the years. Wouldn’t go anywhere else. We purchased a new 2022 RDX A-Spec in December 2021. When we arrived for our first service in October we did not recognize a soul. !! ?? It was like we had come to the wrong place. As a long time customer I would like to know what happened to the great staff we so valued. Please get back to us. We feel very disconnected.