1,567 Ontario Cadillac/lib/deflate Service Centres

All service advisors I have dealt with have been - ranica63

All service advisors I have dealt with have been professional, knowledgeable, friendly and have taken the time to discuss and answer any of my questions. Clayton L’Heureux and his team are great even during hectic periods, they still take the time for each customer. A very friendly no pressure dealer in general from the reception to the cash operators and sales.

To Whom It May Concern, I wanted to bring to your - Maiya

To Whom It May Concern, I wanted to bring to your attention a few items that occurred with my recent visit for repairs to my 2017 Silver KIA Optima on July 17th, 2025. First off, I have been bringing my KIA to your dealership since 2023/2024 after discovering that another business was installing the wrong size oil filter in my KIA and thus causing problems. Your service and your staff have always been exceptional in the past that's why I am hoping that what transpired on July 17th is an exception to the rule. I brought my KIA in as I was getting a check engine light on the dashboard. I initially brought my Kia in for it's regular oil change on July 2, 2025 and spoke to Glenn about the check engine light and asked him to do diagnostics to uncover the problem. It was discovered that I had an exhaust leak and parts needed to be ordered prior to repair. Glenn told me I'd get a call when the parts were in to book an appointment for installation. On July 9th at 4:30 pm, I received a text message from Becky telling me the parts had arrived and the earliest booking she had was July 16th. I booked in for 8:30 am on July 17th. I arrived on time, and Glenn assisted me. He arranged an UBER for me as the courtesy shuttle wouldn't be back for 45 mins. He assured me that the work would be completed before closing and "someone" would contact me when the car was ready for pick and arrange the shuttle to come and get me. I tried several times starting at 3:00 pm to contact the service department but kept going to VM. Reception kept forwarding me to Service Department which went to VM. NO ONE contacted me on Thursday to let me know that the work on my car was complete. At 8:00 am on Friday July 18th, I called and I was able to find out that my car was ready for pick-up. I asked why I was not called yesterday and was told that Glenn left early for vacation on Thursday afternoon and no one knew to contact me as the paperwork was on Glenn's desk. Needless to say I was upset but I was willing to let the oversight slide. When I tried to start my car in the lot, initially, the engine wouldn't turn over. Strange...but I tired again and it started...I noticed the headlights were in the on position so I turned them off and drove home without problem. I parked the car in my driveway. When I tried to leave at 12 noon from my home on July 17th for an appointment, the car wouldn't start. The battery was dead. I have CAA and they came and gave me a jump. They said that the battery had only 12 % charge but since I had to drive to my appointment 25 mins away that I should be fine for a recharge. On Saturday, I drove the car to the gym and back at 8:30 am without problem but by 12 noon on Saturday July 19th, the car once again wouldn't start. CAA was called and they jumped the car again. Diagnostics revealed that the battery had less than 2% charge left and I had to purchase a new battery on the spot. I wasn't having battery issues until I brought my car into KIA on the July 17th, so I guessing leaving my headlights on all night killed what was left of my car battery. I'm currently on Long Term Disabilty and thus on a fixed income. I would appreciate some type of compensation for this incident. As I said, I have always been very pleased with the service at your dealership but I am now seriously thinking of taking my business elsewhere.

Had a great experience at Toyota Milton! - annie

Had a great experience at Toyota Milton! I showed up on Monday morning with a flat tire and in the need of a maintenance service and without an appointment. Manny took the car in, ordered tires and a rental car and at 8.30m I was on my way home! At 2 o’clock I got a phone call from Manny to tell me the car would be ready at 3! And is was ready! Fantastic service! Thank you all who helped with getting the car ready!

Arooj Prem is one of the best services advisor in the - Alireza Noghrian

Arooj Prem is one of the best services advisor in the Richmond Hill hyundai . She's always friendly and ready to assist you! I really recommend Arooj as a advisor to anyone. Thanks Arooj for your assistance today!

Excellent service, friendly staff especially Mike Duffy - Dan Mabee

Excellent service, friendly staff especially Mike Duffy in sales and Justin Lockerbie in the service department. Great job!

Great service! - arcticangel2000

Great service! Reliable. Explained everything to me in a timely manner. Affordable. Amazing service representative!

Been with GI since 2017 for two vehicles. - gmdemelo

Been with GI since 2017 for two vehicles. Always have a moment when there to talk with Andy & Mike who are representative of the dealership's service & goodwill.

Friendly polite staff always a pleasure to deal with. - Mr Coz

Friendly polite staff always a pleasure to deal with.. Call when they say they will .

I always bring my GLC300 for service at Mercedes Benz - Rudra Patel

I always bring my GLC300 for service at Mercedes Benz Mississauga, no one else touches our car. Vraj in express service has always been helpful and given us 5 star service!

The service and personal touch is top notch. - steve_lou

The service and personal touch is top notch. I appreciate feeling valued. Thank you Nick for being available and caring. That is what is of true value.

This dealership, by far, is the best place I've ever - Pearl

This dealership, by far, is the best place I've ever been. Dylan was so helpful and the rest of the staff. Always professional and went out of way to make me feel comfortable. Thank you so much.🤗 Dylan, especially make me feel like a real person. Not just the number. Cheers to the whole service staff. Happy Holidays all.🎄👏

Fantastic dealership! - Proctorrr

Fantastic dealership! Cannot say enough great things! Fantastic service, great help, customers always come first! Would highly recommend!!

Pleasant experience, very professional service, clear - Alfredo lip

Pleasant experience, very professional service, clear explanation of details. Service on time, and very accommodating of my needs.

The service was done in a timely manner and completed - marilynhillier

The service was done in a timely manner and completed ahead of time. The wheel bearing was diagnosed and fixed as prescribed. Excellent work by the whole team from arrival to pick up.

Generally service is friendly and helpful. - paulinegrove11

Generally service is friendly and helpful. The waiting times are reasonable for those of us that need to wait for service.

I’m always treated with kindness and respect by all the - Mich

I’m always treated with kindness and respect by all the employees I deal with at Jackson Toyota. Service is always rendered in a timely manner. No complaints whatsoever

Very professional and courteous. - maria

Very professional and courteous. True to their word, was done in time they said. Quick and clear communication from Danny Cui.

AVOID THIS PLACE. - JG

AVOID THIS PLACE. Service manager lied to me about the services that were rendered. She didn't know my dash cam was active and caught everything. My vehicle ended up being extremely unsafe to drive because I had a loose wheel. Luckily, I decided to go to the Canadian Tire down the road immediately, otherwise it wouldn't have been caught. I paid an inspection fee and the mechanic couldn't even tell that I had a loose wheel. And when I called them about it, Amber (the manager) told me that my Jeep was never lifted off the ground. When I told her my dash cam was active and did in fact show that it was lifted, she immediately refunded me. How many other people have they lied to like this? How many other people's money did they wrongfully take? I could have killed someone or been killed myself, but the manager and service advisor tried to lie and gaslight me. I also recorded my conversation with her in which she lies to me several times. Please do yourselves a favour and AVOID GOING HERE. This place is full of snakes who will happily take your money and lie to your face.

Ryan was very helpful in dealing with me. - Rajesh Kalia

Ryan was very helpful in dealing with me. People at the dealership were very curteous and polite.

May 1,2024 This time (my second time at Brimell) I had an - deguitosako

May 1,2024 This time (my second time at Brimell) I had an appointment 1:15PM; though, i came early, I was welcomed to drive my car inside; Cat, as usual was very accommodating with a smile; she sent me to Vejay,,, and the process began;while waiting and watching the very educational car care tips,,, a kind and beautiful lady came, introduced herself; her name is Stephany; she was asking if i am okay, happy with the Brimell service staff; and if i am happy with my car; and some fun staff; she asked me who my service advisor, and i said it's Vejay; she said "oh! Vejay is awesome!" and i definitely agreed to her; my car was done (tire swap and oil change and "multi point inspection" done),,, thank you so much to Philip Sojor and Varun Gopinath and SA Vejay Saniasy for the wonderful team work! I am so happy i changed my car service location to yours! and oh! Vejay even made my day! he gave this elderly lady a discount of $30 on my bill! THANK YOU BRIMELL TEAM !!! I shall positively recommend Brimell as whole!

They were extremely attentive and concerned about meeting - Alberto Alves

They were extremely attentive and concerned about meeting my needs and questions, always with a smile on their face.

Worst service department i have ever seen. - Midhaaaryan777

Worst service department i have ever seen. The manager over there have to know how to talk to customer. Intatead of accepting mistake. They are blaming me.

Enjoyed my time at their cars and coffee event. - Taylor Stevens

Enjoyed my time at their cars and coffee event. I knew some of their vendors who all spoke very highly of both this Audi Vaughn dealership and Porsche Vaughan. Great organization with great people

Got shuttled by Scott he was fantastic, the best part of - Smokey

Got shuttled by Scott he was fantastic, the best part of my experience!! Thank you

Friendly customer service, very knowledgeable , helpful - Sam

Friendly customer service, very knowledgeable , helpful and reassuring and explained everything to me very well .

Hi ,worst service what I have experience in my long - edmacys

Hi ,worst service what I have experience in my long live , not having understand what service another people mean , telling one doing another. short - car 4 years old ,battery dies when my wife come from store in parking lot and car do not start . Jump battery, start car ,come home ,charge battery, in morning car do not start ,come to willow dealership where leasing this car, ask to check or we cover under warranty for battery -answer was yes , they give as loan car and we left, after 3 hours receive call -car ready-come to pick up they say that we do not drive car enough daily and battery was to low thery just charge same battery and we was ready to go. I really was against this nonsense, did really infinity cars need be driving daily for 2-3 hours that be sure you be able to start next morning, something is really new to me ,and if they said that to me before purchase car I be go to different brand . that what I want to let customers know - Avoid infinity Willowdale because when you get to service car or have some problem do not be surprise to hear that because you drive car just in morning yours alternator is not working right, or some even more stoopid explanations . My best advise - AVOID THIS DEALERSHIP- sorry for over departments, sales people very good , Raimond , Monica , etc but Service Department is _200 or more Minus stars,Just try another dealership ,

When I visited for my second service on my new Crosstrek, - Shelley Wister

When I visited for my second service on my new Crosstrek, I checked in with Mo. He was very professional and took the time to carefully answer my questions about the insurance package for a small repair. I felt very confident leaving my car with this dealership. They certainly aim to please!

I had a conversation with one of the managers today about - ufuomaigbinedion

I had a conversation with one of the managers today about services I received earlier. I am very pleased with our conversation and feedback regarding my concerns. All is well and look forward to doing further business with your dealership.

Haseeb was my service advisor. - Dotkerr1967

Haseeb was my service advisor. He understood my situation and made sure I was accommodated. He knew how to resolve the issues with my car. I recommend all staff in the service department at Dixie 401 Nissan

Excellent service team, especially Mario D'Souza. - vc.karun

Excellent service team, especially Mario D'Souza. He is very knowledgeable and understands the problems and gives the best technical advice.