1,567 Ontario Cadillac/crc32 Service Centres

I am almost beyond words at how frustrated and - Rob Ramsden

I am almost beyond words at how frustrated and disappointed I am with my current service experience at Dixie Ford; a dealership I have worked with for years and will no longer be using. I say current because I am currently stuck at work with no car and no way to get home amid the largest snow storm of the year. I show up on Tuesday last week for a scheduled maintenance, vehicle report card and brake check. I mention that there is a problem with the back hatch has an alarm going off when being opened. They ensure they will look into it and that it would be covered by warranty. When I arrive to pick up my car a 5pm they tell me that it was just a sensor that needed to be wiped (a service they were more than happy to charge hundreds of dollars to Ford for on Warranty). Upon checking out assuming that the issue was fixed and all the service was completed and head out to my vehicle to find that all they did was the sensor and the issue was still present... nothing had been fixed. I went back into the service desk and asked if they had verified the problem was resolved and was asked to leave the vehicle overnight, having to source a work vehicle to get back to Toronto. All I had asked was that they plug in my vehicle for an hour so the battery voltage didn't drop to low and damage the battery. The next day I call in around noon to ask for an update to be told the technician is with my vehicle and they will give me call when it is done. I come back after being called at the end of the day after being called to pick up my car to find that the issue has not been fixed yet again... when I spoke with the foreman his response was "I don't believe you... show me" to which I went out and showed him the issue was still there at which point he said "OK, we will order the parts that the technician recommended"............... They had told me it was fixed when the technician had told them that a part needed to be replaced to resolve the issue. Salt on the wound and gas on the fire the battery was never topped up and as I drive away I get a Christmas tree of warning lights and alarms all over my dash for low voltage and cold battery and reduced performance to which the foreman has the arrogance to say "Yea, you really shouldn't let the battery get low... it's really bad for the car and can cause a whole array of issues"... not like I asked if it would be charged or I would take it home to charge it and was told by the service tech "Absolutely! it will be charged and I will make sure it is inside overnight!" Parked outside all night and never plugged in. Parts get ordered... waiting until the following week and I bring my car in on Wednesday for the repair, confirming that the vehicle will be repaired before the end of the day. Calling in at 2pm to confirm and told it will be ready and someone will call if there is an issue so I can arrange another vehicle if I need too. I call at 5:05; 20 minutes before I am done work for the day to a "Service is closed for the day" voice mail and a member of the sales team that said they will try and get a hold of someone to give me a call back. I am now stranded at work in Mississauga with no vehicle to get back to Downtown Toronto where I live (clearly communicated to multiple members of the service team including the service manager that I needed notice to get a work vehicle). I'm sitting here at 6pm with no car and no call back. I am beyond words... Worst dealer experience I have ever had... Not being able to identity a problem is one thing... sometimes things just don't work and are difficult to troubleshoot... this absolute joke of a service and customer service team, unfulfilled promises, non-existent communication and being left high and dry amid the largest snow storm of the year... unacceptable, unprofessional, embarrassing on a monumental scale.

Dixie Mitsubishi is a recovery solution mode since - Erick47

Dixie Mitsubishi is a recovery solution mode since pandemic, which of course affected several dealerships, The service department is doing better than in the past. This is really a good thing since the brand is, in my opinion, a fine choice. I’m a senior and have driven many domestic and Japanese vehicles including Nissan and Honda, this outlander easily is as good and in many situations better. The service advisor , Tommy Huynh, works hard to please the customer , both in advice and cost. I had a regular transmission service and a cooling system service performed there , both services were required, done efficiently, and with acceptable costing, even discounted. Tommy knows the brand which is very important when recommended service is highlighted. My 2016 Outlander with 70,000 km is quite a fine vehicle. Sure it may not have all the gadgets like the rest out there , but you really have to think about your actual needs before investing in so much electronics.

Terrible customer service at the service department, they - Acuratl

Terrible customer service at the service department, they never answer the phone, hours of wait time. They are always so busy that summer tires change from winter tires gets done by the time winter arrives. Pathetic

one of the best dealerships I ever had to deal with. - Connie

one of the best dealerships I ever had to deal with. everyone stand out at this dealership but one person that I would like to thank very much is Billy the service managers for always taking care of my car and explaining the problems it has. I have to say that every one is friendly and is always willing to help. great service a 5 star is not enough for this dealership. Clean friendly atmosphere and a great team in service.

The service department at Don Valley North Lexus is also - Xia , Deng

The service department at Don Valley North Lexus is also highly rated. Customers have noted that the service managers, like Bobby Chan provide excellent recommendations and ensure a smooth service experience.

Great service experience - Emma

Last Friday I had to have my car towed to the Don Valley dealership due to debris on the road (a hook) becoming lodged in my tyre. Richard Yeung was extremely helpful, constructive and a pleasure to deal with. He turned an unnerving event into a positive experience. Thanks Richard!

I visited Donnelly Ford this morning, hoping to resolve a - Len Harris

I visited Donnelly Ford this morning, hoping to resolve a Ford recall notice I received. I've been a loyal customer for years, having purchased both a 2005 Mustang GT Convertible and a 2021 Escape from them, and I’ve always had positive experiences in the past. However, my recent visit was quite disappointing. I had previously taken my car into them for recalls in March. They managed to address some issues and mentioned that others were still pending. At that time, they provided me with a rental car for the day, which was much appreciated, especially given my reliance on my vehicle for work as a real estate agent. This morning’s visit was to address one of the pending recalls. Unfortunately, from the moment I interacted with the service representative, I felt disrespected and talked down to. This was surprising and upsetting, mainly because I had never experienced such treatment from them before. I also mentioned a vibration in the front end of my vehicle—an issue that had been fixed early in my ownership. I was told that new fluid had been added to the differential, but the service representative informed me that only a part had been replaced. Later, he suggested that perhaps the fluid needed changing due to the new part. When I inquired about coverage under my expensive extended warranty, I was told I might or might not be covered. If covered, the cost would be fully covered; if not, I would be responsible for the inspection and repair costs. The way this information was conveyed made me feel like I was just another annoying customer rather than a valued client. This visit has, unfortunately, changed my perception of Donnelly Ford. I’ve always recommended them and spoke highly of their dealership, but being treated with such disregard is disheartening. I hope they will address these issues and ensure all customers receive the respect and professionalism they deserve.

They should not be in business. - Abraxas79

They should not be in business. Not selling cars, not servicing them, nothing. If the industry had any robust regulations, the would not be They are incapable of telling the truth.

Great customer service in the Service Department. My... - Chris

Great customer service in the Service Department. My vehicle was repaired quickly and the price was fair. Thank you Michael Chang!

I leased a 2020 Ford Edge from Hunter. Ford last... - Zakos

I leased a 2020 Ford Edge from Hunter. Ford last Thursday, Oct. 8. I have leased several vehicles at that dealership over the years with the same results- quality service, tailored to my needs and budget with no haggling or game playing. Scott and Brandon combined once again to, dare I say it, make the experience pleasureable and satisfying😀 Kudos to them both👏🏾 Paul Zakos

Worst after sale service…. - HS

Worst after sale service….Early in 2023, I called Dow Honda to book a “same day oil change” service which is listed on their website. The person I spoke to said this service had not been available for a few years. I suggested that it be removed from the website, but 6 months later and it is still listed. False advertising! Today I had an appointment to fix 3! recalls. Indicated when I booked the appointment online that I would be waiting for the car. The service agent calls me this morning saying that I could not wait for the car and they would be keeping it for at least 8 hours. I asked if I could get a shuttle home or a loaner but she said they didnt go to my neighborhood (25 minute drive). Still looking for a solution, I asked if we could just do 1 or 2 recalls at my appointment today (each one is supposed to take less than an hour according to the letter from Honda Canada), and then I would book another appointment. Agent says for even 1 recall the car has to sit there all day. She said that has been their policy for all recalls, even though I said I had waited for another recall repair last year. Agent was extremely rude and unhelpful.

Worst experience ever. - Last FCA

Worst experience ever. Not concerned about customers and doing a good job. Do you know the feeling when you are dealing with someone that does not like their Job....that it what it felt like

This dealership’s service department has incompetent - marparm

This dealership’s service department has incompetent technicians, lied to me boost their service bills, and damaged my vehicle.

**Summary of Complaint to Downtown Auto Group** Robert - youcanreachrob

**Summary of Complaint to Downtown Auto Group** Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend. Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford. The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.

overcharge - porsche

When I booked my 30000km maintenance service, a lady gave me a quote $480. When I picked up my car, another lady told me $960. Finally she offered to take $230 off, but I still end up paying $250 extra. Dear Porsche, you guys can do better than this.

I usually have great service but today I did not. - wammy

I usually have great service but today I did not. I had my tires changed from winter to summer and was told it would take one and a half hours. After 2 hours I went to see what was happening. I found my car, new tires installed and sitting in the parking lot.....the service person I was dealing with was nowhere to be found. As it was now 12 pm I presume he went to lunch and left me waiting. I could have been there for days!!!

My service advisor is Gurneet. - Alan F

My service advisor is Gurneet. He is absolutely wonderful. He could not be any better. Even the other service advisors nearby are all friendly and helpful even when your appointment is with another advisor Lamar has been the sole person working out the few interior rattles in my 3 RAV4s and infotainment issues. I have never experienced a technician with this extreme level of dedication , knowledge and customer service. He will get to the root of your rattles and fix them. I’ve had 9 Toyotas since 1986 and a couple other makes before that and he is the most dedicated and customer friendly tech I’ve ever met. Gurneet and Lamar are a wonderful pair. They both deserve 5 stars, but my raking of 4 stars is for the overall dealership experience thus far

I brought my vehicle to the shop to have the check engine - sandrasmith22_

I brought my vehicle to the shop to have the check engine light checked and it was in working condition when I brought it in. Within 48 hours, the technician had given me two completely different diagnosis. First diagnosis involved minor issues and it should be ready to be picked up soon. Within 48 hours, all the sudden the engine needs to be replaced. So, what went wrong within 48 hours? When I was trying to drive it out of the parking lot, it wouldn't go pass 40km and the engine sounded rough. Not only did they didn't address my concerns, but they returned it in worse conditions. On top of that, they blamed me for bringing it in, in that condition to begin with. All I have to say is, this location is doing shady business and is very money driven. Very poor customer service and it's not one of their top priorities at all! Not to mention, they were not concerned whether the vehicle was safe to be driven home and was being very dismissive. What they did felt criminal and unethical. Overall, nothing was fixed and I was slapped a bill on top.

first time experience - darren12

whent to Dryden gm for first time oil change the service was excellent price was reasonable friendliness was awesome I would recommend Dryden gm to people

If I could give this dealership 0 stars I would. I use to... - Trey

If I could give this dealership 0 stars I would. I use to go here for a simple seasonal tire change because my car is a new Mazda. They have damaged my vehicle twice while changing the tires which doesn’t seem that difficult to do. First time they bent the disc and I drove it 7 hours back home which could have been dangerous. The second time they bent the body above the tire. The owner refuses to take responsibility for the damages even though he wrote me saying “ if they did damage the car they would have told you” .... funny that they DID NOT each time. I also watched the mechanic try to open my door while on the hoist, in which the door hit the hoist. I do not recommend this dealership since it isn’t profession, they don’t treat you very nicely especially if your a women. Thank god this isn’t my primary dealership because my main one treats you like VIP.

Best Service Dept - JonnyBoy

We bought an F-150 from an Ottawa dealer but tried a dealer for our servicing that was closer to home. After the first time, no one else touched my truck until I traded it in recently. Sadly the Ford Super Duty did not meet our needs, but if we could have, we would have bought it here. Their service desk is the best!

I must say, my experience with Durham Kia has been - silkjennifer

I must say, my experience with Durham Kia has been nothing short of extraordinary. For the past four years, I've been grappling with an incessant car starting issue, which has left me stranded in the dead of winter on numerous occasions, sometimes for days in a row. It's not just the inconvenience but also the sheer frustration of dealing with this ongoing problem. I've been stranded over an hour and 15 minutes away from home, with roadside assistance offering no more than a mere 5km tow. Throughout this ordeal, I've visited Kia dealerships multiple times, seeking answers and a resolution. My encounters with Kia dealerships had previously left me disheartened. I received explanations ranging from a problematic battery, to a faulty starter (twice, with less than two years between replacements), and even the baffling claim that my car's winter mat was obstructing the clutch. This lack of consistency and the absence of a long-term solution had eroded my trust in my car and in Kia as a dealership and car manufacturer. It felt as though there was no genuine commitment to fixing this persistent issue. Fast forward to September 2023, after relocating to Durham, I found myself facing the same frustrating non-starting problem once again. At my wits' end, I contacted Kia's head office to share my long-standing dilemma. The initial customer service representative was compassionate, expressing a genuine concern and agreement that a resolution was warranted. However, when I was transferred to a second-tier customer service representative, things took a disappointing turn. This individual appeared inconvenienced by my call and shockingly asked, "What do you want us to do about it?" It seemed absurd to expect a company to stand by its product and rectify a recurring issue. This unhelpful representative directed me to Durham Kia, a move I approached with hesitation, given my prior experiences and the lack of interest in identifying and resolving the root cause of the problem. My reservations quickly evaporated when I had the privilege of speaking with Matt at Durham Kia. I shared my entire bewildering story with him, half-joking that I was ready to return the car since an unreliable vehicle serves no purpose. Matt, unlike anyone I'd encountered before, truly listened to my ordeal. He lightened the mood with just the right amount of humor and shared a genuine desire to uncover the real problem. In our conversation, Matt candidly acknowledged that requiring a new starter three times in the short life of a nearly five-year-old car was highly unusual. A day later, Matt called with an update. The technician had recorded the unusual sounds the car made during its failed start attempts and subsequently undertook a comprehensive investigation. They removed the starter and ran thorough tests, ultimately identifying the root issue. When Matt conveyed this revelation, I couldn't help but promise the "biggest, bestest review," and I sincerely hope this fulfills that promise. Matt and the unnamed technician(s) at Durham Kia accomplished something remarkable. They achieved in a single visit what had eluded countless previous trips to various Kia dealerships over the course of five long years. Matt and Durham Kia have won my trust and faith, and I firmly believe that this level of service and dedication should be the rule rather than the exception. Oswane Bailey, you've got a star in Matt Teves, and I implore you to spread the word about this exceptional service far and wide. Durham Kia has demonstrated the commitment, competence, and dedication that every customer deserves. Thank you, Durham Kia, for giving me my trust and peace of mind back.