Review: First Service Experience – Infiniti Q60 2025
The - lsadigh27
Review: First Service Experience – Infiniti Q60 2025
The dealership sales department welcomed us ( my son-in-law and I leased two QX60) and their offer and manner were pretty good. This review is for service center.
I brought in my car for its first service. The team was on time and completed the service within a reasonable timeframe—I had booked the first appointment slot of the day, which likely helped.
However, after driving for a while, the “ENGINE OIL CHANGE DUE” message repeatedly appeared on the driver’s screen. I waited and then called to ask why it hadn’t been reset after the oil change. I was told to bring the car back so they could reset it. With my busy schedule, making another trip is frustrating and inconvenient. This should have been addressed during the initial service.
In addition, I noticed a new, annoying noise coming from the driver's sliding seat. When I called to report it, I was told it was probably due to dirt and that the seat should be cleaned. While they reassured me that the issue could be fixed anytime under warranty, I felt this response was dismissive.
This is not the level of care I expect from an Infiniti service center. Rather than properly addressing customer concerns, it felt like they were simply trying to pacify me. Based on my experience, I’ve become cautious about trusting this location and do not recommend it. I'm already looking for an alternative service center, and if possible, I will take my car elsewhere in the future.
the dealership sales department welcomed us ( my son-in-law and I leased two QX60) and their offer and manner were pretty good.
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