1,566 Ontario CODA Service Centres

Above and beyond - Dave_KV

I had an after hours breakdown on a highway (tire). Called my dealer service rep who explained my options and went beyond to fix my problems with minimal grief.

The dealership diagnosed a cracked washer line for my - D Potter

The dealership diagnosed a cracked washer line for my windshield wipers. $550-$650 to repair. I didn’t buy it and took it to my local guy. The problem was just a detached hose. $100 to reattach it and secure it. Nothing was cracked. Now I remember why I stopped dealing with these guys to begin with.

Thank you Maria, you’ve made my day! - Nabil

I received a call this morning from the parts department at SW Chrysler Dodge Inc telling me that the running boards I ordered for my Ram 1500 two weeks ago have arrived. I called the service department and got a same day appointment to install them. I arrived on time and was kindly welcomed by Maria. I was waiting in the show room lounge when Maria came in and told me that they may have delivered the wrong parts. Maria assured me that she will take care of this and will follow up with the parts department to fix the issue. And she indeed did. She advocated on my behalf and saved me money as I was quoted an amount that was less than what I would pay today. Maria ensured that the work was done in a timely manner and that it was to my satisfaction. I highly recommend Maria as a service advisor and will definitely come back for my regular service for my truck.

SouthCoast Hyundai from the sales people to the service - dgilchrist965

SouthCoast Hyundai from the sales people to the service people to the shuttle driver , always have my best interest. I have been at this dealer ship since 2013 and have purchased every vehicle their. Love my 2018 Tuscon. Service Department is amazing and so knowledgeable. They are just very accommodating and so nice they are local. Debbie G

Friendly place to do business. - Denis

Friendly place to do business. Best service department in Sudbury. Wood recommend to friends and family.

update - gilbertwoods

I received a call from Spelmer Chrysler stating they looked into my complaint I had put on the internet. They realized they did overcharge me for the oil. I appreciate that they sent me a cheque in the amount of $64.41 plus an apology which I received on Feb 4th, 2015. I changed my rating and advise if you are unhappy with the service ask for the owner Jason Spelmer to voice your complaint since when I complained at the service desk about the upcharge that is as far as it went.

Thank you very much Jeff for the quick lesson on our... - Pat W.

Thank you very much Jeff for the quick lesson on our Mazda CX-9 today when we popped by. We get regular servicing with you guys, are always satisfied, but sometimes the technology needs a specialist! It’s the small things and big smiles that keep us coming back. Mazda is top of the line! Just check out Consumers Report for reliability!

Ivan saved the day! - Jettapower905

I brought my jetta in to get a new key to be programmed and cut. We ran into an issue with my cluster, so i had no way home so ivan offered to drive me home. i went an got a used one i called him this morning he said that it took longer then expected and i am low on funds right now and was frustrated with the situation he said he worked it out with the technician and his manager and they came together with a phenomnanl price! Thank you so much to the whole VW team and especially to Ivan! I will be returning if i need anything forsure.

This dealership has wowed me out the park. - Terrian4life

This dealership has wowed me out the park. I came in needing servicing done on my breaks, and I cant put in words how amazing their customer service, experience, knowledge and going the extra mile each time wows me. If you're looking for a dealership that puts your needs first and delivers an unparalleled level of service, I wholeheartedly suggest visiting this dealership. Ask for Carrie Wister who has always made me feel like the upmost important customer each time I walk in. I can finally say I think I found the perfect dealership and suggest everyone to give it a try themselves. You have me for life St. Marys!

Saying I am dissatisfied is an understatement. - Mistreated

Saying I am dissatisfied is an understatement. Rude, disrespectful and very unprofessional. I have purchased three new vehicles from this dealership over the years and will never purchase another. The Dealership and their subcontractor ripped me off and didn't make any attempts to fix the problem. I have never been treated so poorly by any business as I have been treated by St. Thomas Ford Lincoln Sales Ltd. I will never purchase a Ford Vehicle again because of this experience.

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .

Horrible, Please do not trust their service... - aabed11

Horrible, Please do not trust their service center/advisors with your car! Brought my car in for a safety check as I was buying out the lease. At the same time noticed that my “Tire Mobility Kit” also known as a tire inflator was no longer functioning properly. (Please note that this is the same tire inflator/sealant kit that you can buy from Canadian tire). Service Advisor confirmed that this part is covered under warranty and one has been ordered for me, as they do not carry it in stock. 6 weeks later, I received a call that the part on order has been delivered to the dealership. I was ecstatic and asked if I can pick it up at anytime during normal operating hours. Service Advisor stated that I needed to make an appointment as the car must be brought in, in order to program the “tire mobility Kit” to the car. I mentioned to them that this part is a consumable and it does not communicate with the car, as such, I do not need to bring my car in especially during a pandemic. Additionally, I informed them that the only item that needs to be updated is the “Tire Mobility kit warning light” on the dashboard, this is the same as a service or oil change minder warning light that one can reset on their own. They were adamant that I bring it in; we made an appointment for the following week. In the mean time, I called 3 other dealerships and researched online and got confirmation from the 3 other dealers that indeed this part does not require programming. On the date of the appointment, I got busy with work hence an advisor called me to re-schedule my appointment. At this moment, I informed the advisor that I do not need to bring my car in as I confirmed with other Ford Service centers that this part does not need programming, Advisor stated that yes it does and I must bring my car in. They ignored and did not listen to my concerns. Therefore, I dropped my car at the dealership the following week. In the middle of the day, I receive a call from a service advisor explaining to me that the car is now out of warranty and asking me to pay for either half the cost of the tire inflator or half the cost of the labour. I informed him that the part was ordered while my car was under warranty and I was told that it was covered under warranty. He then asked me to pay for half the labour, I asked him that there is no labour involved, as you are taking the old one out of my trunk and placing the new one in. He then started lying to me on how the sealant cartridge needs to be replaced, which was false. I remained firm and told him that I will not be paying half the labour costs as I am certain that there is no labour involved. 1.5 hours later, I receive a call that my car is ready to be picked up. I pick my car up around 530pm and low and behold I have a new Tire inflator kit in my trunk and all that is stated on the service form is that the “tire mobility kit was replaced”, no mention anywhere of programming. I bring the car home and noticed that they did not even update the “Tire mobility Kit warning light” on the dashboard. It literally took me 30 seconds to update myself. Following week, I sent an email to the Service manager informing him of this issue and how I was asked to bring my car in for no reason especially during a pandemic. Putting his advisors and myself at risk for something that I could have just picked up. Additionally, how I was asked to pay for “Fake” labour charges. Service manager replied stating sorry we assumed that this part needed programming, and did not acknowledge the fact that they tried to charge for something that was covered under warranty nor the fake labour charges. In conclusion, the service center is not well informed and they will make assumptions in regards to your car repairs and try to charge for non-existent labour charges. Service manager has done absolutely nothing to rectify this situation besides apologizing for the assumptions that they made.

Always great service at Sterne Acura! - Home again

Dropped by without a service appointment to my favourite dealershio, Sterne Acura, because of a “low tire pressure” warning on my MDX. I was nervous as I had a long drive North to Collingwood ahead of me and Mother Nature had just dumped half a foot of snow the night before. I got a warm welcome from Russ who told me to drive right in and he would check out my tires. With all tires filled and a top up on windshield washer fluid I was off again on my journey in no time. Thanks so much for helping me out!

The staff is very Knowledgeable helpful friendly pleasant - tammycard1094

The staff is very Knowledgeable helpful friendly pleasant if you have a question they gave an answer

I own a RAM 1500 EcoDiesel since 2017 and have been - trinifz1

I own a RAM 1500 EcoDiesel since 2017 and have been getting it serviced at Stouffville Chrysler ever since. At the beginning the service advisors and technicians were all very good. Of late however every single advisor and mechanic I knew have all left this dealership. It is now my opinion their service is not what it use to be. E.g. of poor service: My air suspension was leaking and without checking the system they advised I replace the compressor and control valves, further if that didn't fix the problem then change the air bags. They did not want to look for the leak but rather have me change components until we hit the 'jack pot'. This I thought was unacceptable since these components are very expensive and could run me almost $10k. I looked around and found a local mechanic familiar with heavy duty trucks using air suspension and air brakes and he was able to find two leaks, one air bag and a fitting at the air tank. I had him replace the bag and fitting. The air suspension has worked very well again since then however I find the truck sits a little higher in the rear than before and with a measuring tape the right side sits slightly higher than the left. Which brings me to another unacceptable service experience from Stouffville Chrysler. I took the vehicle in for a recall (fuel pump replacement) and while it was 'IN' I requested an air suspension calibration specifically telling the advisor the rear ride height was a little too high, that I wanted it put back to its original oem ride height and the right side slightly higher than the left. When I picked up my vehicle the ride height was exactly the same as I had given it to them even though the work order says the technician had performed the calibration and it had "passed at this time." I tried discussing with the service advisor that they had not done what I requested but had only measured and confirmed the ride height was within acceptable specs. I told her I knew this already and I was paying to have it adjusted to what I wanted... original oem height. I also questioned how it could be acceptable when one side is higher than the other. She then spoke with the service manager and technician and concluded something must be wrong with the entire air suspension system and they would need to perform an error code scan. This sounds like total xx. They again don't know what to do and would like the customer to throw money at them until hopefully the problem is solved. I don't know that the technician is at fault because maybe it wasn't explained to him what I requested. I do know if you decide to take your vehicle there for service you should be weary of the service advisors ignorance and the service manager's lack of customer service to 'make it right'. Let me also add that the fuel pump recall was scheduled for 4 to 6 hours and I needed to leave the vehicle with them for an entire day. I was then told this recall does not qualify for a loaner vehicle. I had to take the day off since my job requires the use of my truck or at least a vehicle which can carry some hand tools. The fact that their service repair needed an entire day and they are not prepared to give the customer a loaner is also another example of poor customer service. While I understand some customer don't need a vehicle for work and can be dropped off and picked-up, Chrysler Stouffville also should understand some of their customer do need a vehicle for work and should be able to schedule one when needed.

Friendly staff, Darren in the shop looked after my car & - patty_sinclair

Friendly staff, Darren in the shop looked after my car & he was courteous. After checking my car out found nothing wrong.

Terrible dealer. You can buy a Nissan elsewhere and not... - danlee7

Terrible dealer. You can buy a Nissan elsewhere and not have the frustration of this dealership. If I could give zero stars I would. Simple example, unsolicited emails, even after unsubscribing, calling them and posting complaints. If you want a dealership who doesn’t listen, this is the one for you? ,

John Athanasiadis was very helpful and initiated - Ktn

John Athanasiadis was very helpful and initiated communications with the manufacturer of the vehicle. He brought the matter to a satisfactory resolution and we are very happy with the level of service he provided. He went beyond the call of duty to please the customer.

Salesman was knowledgeable, helpful and honest! - jimmystewart

Salesman was knowledgeable, helpful and honest! Follow-up service has been exceptional with support from both Jeff and Wayne. They made sure that they put their heads together to solve any issues I had. It's been a pleasure dealing with this company from start to finish.

Worst service ever. No integrity or ownership of problem... - mr.len.dow

Worst service ever. No integrity or ownership of problem with hitch lighting. Blamed us and our trailer. Owner said I don't want to make excuses, BUT...... Car, Passport 2 months old. Brake hitch installed upside down.

Poor service ,no follow up cars on repairs car sat for - Barb

Poor service ,no follow up cars on repairs car sat for two weeks with no one looking at it .