1,566 Ontario CODA Service Centres

Disappointed with Service Dept. - mjaffer53

Disappointed with Service Dept. I own a vehicle with Catalina Blue paint that has an extended warranty from Acura due to paint peeling from factory workmanship issues. Previously I had a warranty claim for the same issue processed through Maple Acura and everything went smooth enough (kind of). Fast forward a couple of years, I just noticed paint peeling in a different spot so I took it to Maple Acura again a couple of weeks ago, Filipa took pictures of the issue and Rajiv later confirmed it would be covered by the warranty. Considering I had received courtesy loaner vehicles from them before for the exact same issue covered by warranty, I was surprised to hear that I would not be provided with one this time due to policy changes. I was told that if I needed a vehicle, I’d have to pay for a rental – which I was not happy with considering this was a warranty claim and not my fault, but I agreed to pay for one as I really needed a vehicle for work purposes. The appointment was today, 4th June 2024 @ 9am, to drop off my vehicle at Maple Acura and pick up the rental. As I am heading out for my appointment, I get a text message from Rajiv saying that I can drop my vehicle off at Maple Toyota with Mauro (that’s where they do paint work) and also pick up my rental from him. I replied back saying "Okay, will do. I hope the rental I'm paying for is not a Toyota?" I receive no response. While I’m driving to my appointment, I call Maple Toyota to confirm that the rental I am paying out of pocket for is in fact an Acura and not a Toyota. They decline and say that I will be receiving a Toyota Corolla. I ask them why an Acura vehicle with Acura warranty being taken to an Acura dealership for processing of said warranty is being replaced with a Toyota Corolla rental, that too when the customer is paying out of pocket for it? She could not answer my question. By this time I was 5 minutes away from the dealership but had no option but to ask her to cancel this appointment. I did not hear back from either dealership nor the service manager. I also lost a precious few hours of my workday morning not getting much done. Conclusion – I would have liked to have been informed upfront that the rental I was paying for would not be an Acura. In that case I would have made alternative arrangements. I was under the very reasonable understanding that I was renting out one of their loaner vehicles. Very few people that purchase Acura’s want to drive around in a Corolla.

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

My service advisor Rahim Lalani once again was amazing. - s.cheslo

My service advisor Rahim Lalani once again was amazing. He is knowledgeable and very patient explaining the problem. And my car was washed when I picked it up! I highly recommend Rahim!

I recently leased a car from Maple Mazda fir the SECOND... - Dalia

I recently leased a car from Maple Mazda fir the SECOND time; I dealt with Bill and Albert, who were a pleasure to deal with!!!! Albert even delivered my car to work!

I had good experiences with this dealership from day one. - mikeperillo721

I had good experiences with this dealership from day one.only problem is the service is not up to date everytime I go in they keep saying this has to be done and so on but it was done from before.and when you tell them a problem they always have a stupid answer customer deserves a better answer

EVERYONE with whom I came into contact with at Maple - Margie Branco

EVERYONE with whom I came into contact with at Maple Toyota's Service and Shuttle Service Departments was approachable, friendly, interested in hearing about my day and very helpful. BRAVO to the team and to management for making my experience on Nov. 20/24 very memorable!

our vehicle 202 VW Atlas was dropped off at service for a - deliacostasells

our vehicle 202 VW Atlas was dropped off at service for a break light. we walked out with a $1,487.42 balance due on an item was was still under warranty. their explanation, we had installed after market brakes.... e. brake was not releasing was the issue.... We have been leasing vehicles for a few years and now because of $1400 they will not see another dollar from us. We are in dismay with the customer service manager.

Totally satisfied! - Luvmyfiat

Excellent dealership with excellent customer service. Went in for a problem that Raceway Chrysler could not fix and they totally took control of the situation and rectified the problem. Their customer service is impeccable; within five minutes they provided me either a loaner vehicle, diagnosed the problem and called me by name. They provided me with an experience that Raceway could not, and their auto mechanics are extremely well versed in the vehicle and are able to provide any Fiat owner with the security that a professional is working on their vehicle.

i have puchaced a new suv and anew f150 from this dealer - jtysick1

i have puchaced a new suv and anew f150 from this dealer in the past and after todys treatment at the deafer my next car truck or suv willbe bought at another oh yeah i am in the market now and was going to pickup my wife and come back to look at thier selection but i decided to go to a competitor to march ford

Been going here for 20 years and will never go back again - Wblue5442

Been going here for 20 years and will never go back again the service was xxxx and they treated my wife like she was just a women that knows nothing. Trying to charge us for work that was under warranty. The manager was the biggest dick in the work and has no idea how to take care of people just like the people in the parts department. I would tell everyone to stay away from that place .

The worst experience I’ve had with this Subaru service - tuandiep2540

The worst experience I’ve had with this Subaru service department. It took more than three hours to rotate my snow tires from seasonal tires. Very disappointed with the service

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Very happy with my purchase of used Nissan. Took it to... - Annie_em

Very happy with my purchase of used Nissan. Took it to Nissan for inspection - absolutely no issues. Salesman was very professional and helpful. COVID prevention excellent. Shari in financing was great to deal with- overall good experience. Would definitely recommend.

My acura TLX intermittently had the Lkas, collision - Joanne

My acura TLX intermittently had the Lkas, collision mitigation problem, auto high beam, cruise control lights on. My car has comprehensive warranty. I understand if the part is not covered, it is a CP job and that I will have to pay for a diag as well. Omid stated even if you have comprehensive warranty on the part, you still have to pay for diag. I wasn't happy but still agreed to proceed. Technician diagnosed and informed Omid that the multipurpose camera is faulty. Also technician claims that I have an aftermarket glass. Omid said the multipurpose camera is covered but he said that warranty department will not warranty my multi purpose camera if they find out my glass is aftermarket. He stated they will ask for pictures of glass and worried if warranty department will kick back claim. Omid said he will try to claim the glass through warranty then proceed with claiming the multi purpose camera afterwards. Guess what after? He says I still have to pay for calibration regardless. If the part is covered, labor should also be covered. So I paid for the diag and left. Anyways several weeks passed and he notified us stating acura will cover half the cost of windshield. So I would have to pay the other half of windshield plus labor which is 981.60 taxes included. If I was to proceed with this CP job, he said he will warranty the camera and switched it up saying he will cover the calibration fees as well. NOTE: this car was bought from an acura dealership. Was told all parts on car was was OEM. From when I had this vehicle till now, I have never replaced the windshield. In order to sell a vehicle that came back from a lease return, everything equipped with vehicle has to be up to Acura's specs. Clearly wasn't the case. I went to maple acura. Took less than 3 hours to rediagnose and state that camera is faulty. He said he ordered the camera and will follow up with a service appt. I didn't have to pay for a diag. Please see attached files. Bunch of jokers at Markham acura.

Not too impressive. - Peter

Not too impressive. After two days and three messages, I’m still waiting to hear from someone. It’s so frustrating when the recording says how much they appreciate my business, yet can’t get back to me. Seems as though they need a customer service consultant to focus the team on what’s important.

I wrote already in the. - aenglish

I wrote already in the.beginning.about the friendly and professional staff. …I also answered all questions.

Service is ridiculously unprofessional. - dambacar

Service is ridiculously unprofessional. They promised my car would be serviced in two hours. After two hours and ten minutes I returned to dealership and work had not even begun. I walked out, promising never to return to this joke of a dealership. Because of them I will never, ever buy another new Mazda.

Excellent customer support - Runningcool

This dealership took the initiative to diagnose an uncommon issue on a manual transmission and fixed the problem under warranty. Highly commendable support on this issue.

On October 2, 2024, I visited Subaru Markham with the - l.poulin

On October 2, 2024, I visited Subaru Markham with the hope of resolving my issue, but I left feeling quite disheartened. While the staff exhibited professionalism, after discussion, I informed the technician that my battery was likely draining due to a parasitic draw. I proposed performing a parasitic drain test and checking the fuses. I understood that these tests would take longer, yet I was only present for a few hours. Regrettably, neither of my recommendations were implemented. I am unclear about what part of my explanation was not understood, and I feel disappointed, particularly since I have been dealing with this issue since January 2024. I have had my car boosted four times and replaced the battery twice this year. What else could I have done? My recommendations were completely disregarded.

Dishonest Service Department ! - larrychin

Dishonest Service Department !! My elderly mother had her car into the dealership because it was not running smoothly. The diagnosis was a faulty ignition coil. which was replaced and a injector cleaning also done. This cost $1077, $791 of which was labor and only $271 were for parts. They then told here that she had a faulty water pump that needed to be replaced for $2000. When I heard that, I told her I would take it to my mechanic for second opinion. When she told them she was going to pick up the car, she was told she could not have it because it was not safe to drive, at which point we told them to release the car, which they did, but only after they charged $359 to "put it back together". It should be noted that diagnosing a leak in the cooling system should have been done by pressurizing the system and looking for a leak. There should not have been anything to put back together. After we got the car I took the car to my mechanic who diagnosed the problem as a loose hose clamp. Not only that, but the water pump appeared to have been replaced recently and there was nothing wrong with the water pump. Cost for diagnosis and replacing the clamp, $158, a far cry from $2000 ! That is the last time we go to that dealership for anything !

Excellent dealership. - dezboch

Excellent dealership. Bought my 2013 Fusion from them. It's been in 9 accidents and always repaired by Larry and Frank at their Collision Centre. Great service and the car comes out looking new. Thanks guys!

Had my 2014 Crosstrek in for suspension service at - Bentley's Dad.

Had my 2014 Crosstrek in for suspension service at Marostica Subaru prior to a long journey planned for this month for specialist healthcare reasons. I have never experienced such satisfaction. The mechanical team took such diligent care! The supporting staff was kind, attentive and welcoming. Even the owner took the time to see i was well cared for and doing well. Remarkable. The result was my humble little Subie came out with a treatment suitable for a creation of Ferruccio Lamborghini. The car drove like brand new, as well, i am rejuvenated. I shall never forget the kindness and attention i as afforded this day, and suggest it is not a great car but great after purchase care that makes for lasting satisfaction, and continued loyalty. Bravo Marostica Subaru! Bravo!

They did a nice job helping me with my cars problems and... - Jeayenthiran

They did a nice job helping me with my cars problems and explained the cars condition in an concise way