1,566 Ontario CODA Service Centres

J J Stewart’s screwed up and cost me over $1000! - Rosesare

Attention anyone in the Norwood area please be aware if changing your tires at JJ Stewart Motors. Their mess up cost me $1047.97 and they are refusing to take any responsibility or reimburse me. I got my 2016 Jeep renegades winter tires changed on April 16 2019. At the time I had to replace 6 lug nuts due to “swelling”. Two days later I was driving around and my tire was making an awful noise. Mind you I had stopped previously to check the bolts but I had difficulty fitting the torque wrench on them and the ones I did manage to get on seemed tight without being able to move the wrench. When I went to check the bolts again after the noise one of my lug nuts snapped right off when I touched it with the wrench. I immediately phoned my dad who spoke to Joe at J J Stewart’s who said that the bolts had been taken out a number of times and sometimes they just snap. With no help from JJ’s and being approximately 300kms away the night before a holiday weekend I turned to Southbank Dodge who immediately looked at the vehicle. I handed the broken bolt to the service guy and he said it looked like it had been over torqued due to the ridges on the bolt. A service manager took over my case. All the other tires were checked to make sure the nuts weren’t just going to break as well and I was told every nut was swollen including the 6 I had just replaced. Because of the bolt snapped off inside I had to replace the entire hub as well as all 20 lug nuts. During this process I called J J Stewart’s again. They again tried to pass it off saying because I didn’t go to them after 200 kms to have the wheels checked that they weren’t responsible. Being an adult woman in the 21 Century I know how to tighten a wheel bolt and I can guarantee not every customer goes back to the garage to have their wheels tightened. I also told the person I spoke to that the bolts were too tight not too loose making that a moot point. I left a message for the service manager but did not receive a call back. This week after picking up the Jeep I again contacted J J Stewarts and sent them a copy of the invoice. I didn’t even get a call back from a manager but instead the original guy, Joe, my father had spoke to on April 18. tried to tell me it was my fault because I did not go to them after 200 kms. He then processed to manaplain to me about lug nuts and while he didn’t want “talk bad” about another dealership said that I had got taken for a ride. After not accepting that answer I finally got to speak with a service manager, Al, who again tried mansplain to me about how lug nuts swelled and that it was impossible for the ones they replace to have swollen in two days and that the dealership “saw me coming” I have in writing on the bill that the bolts were not torqued to spec and was told multiple times by the service manager I delt with at Southbank dodge that it was an error on the part of J J Stewart’s. J J Stewart’s has refused to speak to the service manager at Southbank Dodge despite his willingness to speak to them. I am attaching a picture of the bill as myself or Southbank have nothing to hide. As it stands I am out over $1000 not to mention the safety issue of having a bolt just snap while driving around in Ottawa traffic. J J Stewart’s does not back up or support their work or take responsibility for this screw up. I grew up in Norwood, my family has been having work done at this dealership for years and this loyalty means nothing. I felt talked down to and personally that as a woman I was not being taken seriously. I gave J J Stewart’s the opportunity to make this right and they have flat out refused to pay a cent.

service - harreew

service was amazing, resolved my concerns and constant communication as to what was going on with my vehicle so I was never left in the dark. I cannot say anything more to improve with this place they are amazing!

If you do loads of surfing on Reddit, you should have - Charles Wyne

If you do loads of surfing on Reddit, you should have come across thecybergoat@techie.com credit score repair experts. I've seen a lot of people posting their credit reports and claiming thecybergoat repair hackers have had them fixed. I emailed them and had me boosted. Experian was 422 and now is 724. They're a highly and positively regarded hacker team!!

Seasonal vehicle maintenance - Goldengal

The staff is very nice and accommodating. They gave my wife and I a ride home, while the vehicle was being serviced. They also called us promptly after our vehicle was ready and arranged for return travel back to the dealership.

Money grab and a pompous staff for sure as stated in the - jdenommee

Money grab and a pompous staff for sure as stated in the comments. If you are not knowledgeable about vehicles they will take advantage. This dealership preys on people who don't know better and are trusting them to be honest. This dealership had me leaving and returning with new problems each time I came in for service or an oil change for the last 4 years. Coincidence or bad luck until the last 2 oil changes were both leaking due to sloppy work . The last oil change was performed 1 day before leaving on a trip to northern Ontario leaving me stranded in Sturgeon Falls ON - no oil in vehicle. Vehicle had to be towed from Sturgeon Falls to Sudbury where it was discovered that the oil filter was cracked - either already damaged or cracked while changing the filter. Either way this was the second time and difficult to believe it was a one off being the second time in a row. John Bear did not want to be accountable and laid blame on GM for defective filter. John Bear also insisted that the engine light that remains on since the oil leak was completely unrelated to the drive from Hamilton to Sturgeon Falls without any oil left in my vehicle ??? I now realize that much of the service that I had done on the vehicle was likely unnecessary - such as spending over $1200 including a discount to have all the lines changed under vehicle 3 months earlier which did not resolve clunking issue. Clucking was in fact due to loose bolts underneath after returning with the same complaint - they didn't see this during the inspection and decided the line needed replacing ??? I was then charged to have the bolts tightened - nice. They said I must have have had work done somewhere else because they never touched the bolts ??? The positive comments on this site can only be made by knowledgeable customers that the dealership is unable to rip off. This is the 3rd vehicle purchase through John Bear - that's what you get for being a loyal customer. Hope this helps someone.

Warranty service - great experience - Sig Petri

We bought a used 2009 Chrysler Sebring from JP Motors It came with a one month 1,500km bumper to bumper warranty. The air conditioner didn't work and it was fixed quickly and efficiently. Service was punctual and friendly. I would definitely deal with these guys again.

Can't be trusted. I got them to do some brake work when... - Mike

Can't be trusted. I got them to do some brake work when the car needed a recall, for convieniance. They made a mess of the installation which my mechanic needed to clean up. They also insisted I had to replace e-brake cables, which would have been costly. They just needed an adjustment. I will only go back to them for recalls and warrenty work, but even then would be nervous about them touching my car.

For the parts Department, Great service! - tim

For the parts Department, Great service! I have purchased many parts at different dealerships over the years. I had the pleasure of dealing with Jason in parts. He took the time to explain the extra parts I needed to complete my project. I highly recommend asking for Jason when you are sourcing parts for your next DIY project. Excellent knowledge and the service was great! Tim

Went in for simple lock issue. Was told if they broke... - TM

Went in for simple lock issue. Was told if they broke part while fixing it would be my fault and I would be forced to pay for the replacement. I brought up that this is bad service and the employee, Ian, verbally abused me, locked the service doors to prevent me from leaving and told me to never bring my vehicle back in for service. As well the employee came to service my car without a mask on. I would not suggest buying a car from here or servicing your vehicle after this awful experience.

I recently had the pleasure of experiencing Kawartha - Sean Taylor

I recently had the pleasure of experiencing Kawartha Lakes Honda and I couldn't be more impressed with the service I received with them. From the moment I walked in till the moment I left, I was greeted with a warm and friendly welcome. Very good experience here.

Excellent customer service and immediate attention. - Noella

Excellent customer service and immediate attention. Great people! Fixed two recalls within days. Highly recommend

Sandra Viegas, was most helpful, courteous in assessing - Cable Guy 55

Sandra Viegas, was most helpful, courteous in assessing my service needs. Thank you very much

Wholly crap. They were completely unhelpful in getting... - Ford 150 Owner

Wholly crap. They were completely unhelpful in getting my problem solved in what is known to be a problem with the manifold of 2017 FORD 150's runner control - check it out in FORD 150 consumer forums. A $ 1,300.00 repair on a plastic manifold part. Instead I was blamed for not bringing my car in for regular service - I bought the vehicle used 2 years ago from Kennedy but they botched a simple tire service. The product is backordered for 3 weeks and my family vacation is ruined. They were congratulating themselves in a getting a discount on the part from Ford. My 5 year warranty is not valid because I am 5,000 KM over the 100 000 K warranty so, it sucks but of course I expect to pay. The general manager is incredibly condescending. When I asked if he would inquire if he could expedite from other distributors or dealerships he put me off to the parts manager who already told me there was nothing he could do. I never get upset over these things but I am having a glass of wine tonight. Geez.

The service department at Kenora Honda is terrible. - Unhappycustomer

The service department at Kenora Honda is terrible. The communication from their service people is horrible and they are of little assistance when resolving warranty issues. I would not recommend purchasing a vehicle there.

My wife tok her Sorento in for service and it came back - Disgusted

My wife tok her Sorento in for service and it came back with black grease handprints on the hood, on the window pillar and on the door. On their website the chat woman gave me a link to send an e-mail complaint, so I copy-pasted it and sent an e-mail to the Service Manager, complete with photos of the hand prints and the work order, as proof of her visit. The complaint was completely ignored. i never got a reply.

Terrible Terrible Service, took in my 2023 Kia Sorento - karenharris5555

Terrible Terrible Service, took in my 2023 Kia Sorento the engine light was coming on. Told us the oil was overfilled and take it back to the place where we had the oil change from to drain some oil. Which the oil was NOT overfilled as I had the light on before I did an oil change! They just reset the light. Took it to a reputable Kia dealer and they said it was the catalytic converter that needed replacing...all on warranty! What is wrong with these people!! They were so worried about getting 144.00 for each thing they looked at they never bothered to deal with the actual problem. Stay away from them if you value your vehicle.

Lets get work completed that doesn't even need to be - NEVER AGAIN!!!!

Lets get work completed that doesn't even need to be done, money above anything else. mislead to the get the sales. If you want to buy a car and put money into it from day one look no further. No accountability!!!!!!!!!!!!!!!!

Took my new 2024 vehicle in for an issue and still have - Disappointed(kia

Took my new 2024 vehicle in for an issue and still have the same issue a month later. They can reproduce issue but can’t seem to fix it. Told would get call back from service within the week. Two and a half weeks later and no call back. Very disappointing since I bought new 2024 vehicle and further disappointment with lack of customer service from the service department. Wish I never purchased a KIA or had my vehicle serviced by this dealership!