1,567 Ontario Bentley/zlib/constants Service Centres

Above a beyond the customer experience - marc

In these difficult times just taking a moment to say thank you to Ryan Thompson and Adam Greco for being there. When your car break down it is very good to know you can count on the team of Ernie Dean Chevrolet. Many Thanks Marc

Great service, feels like family - Steven

We have been dealing at Expressway off and on for years. Several different vehicles. Always treated fairly and respected. Miss having Andrew on the service desk as he was always the absolute best to deal with. Strongly recommended.

BIG NO. - vkk

BIG NO. I want to warn people to avoid this dealership. If you're looking for a headache, this is the place to go. I wouldn’t even give them “1 STAR” if it weren’t mandatory to select at least one. I do not recommend this dealership to anyone. I’ve been having an ongoing technical issue with my truck ( 60k mileage) ( under warranty)a. The problem is a noise and vibrations at highway speeds. I took my truck to this dealership hoping for resolution. Instead, I’ve been stuck with poor service, lack of communication, and zero follow-up. Initially, my truck was kept for the whole day. At the end of the day, I received a call saying they couldn’t replicate the noise and vibrations I had shown them. I immediately took the truck back on the highway, and guess what? The issue was still there. I emailed the SERVICE MANAGER- ANTHONY RIZZARDO to address this, but I only got a response saying he could join me for a test drive. I requested an appointment, but I never heard back. I showed up in person, and was told that the shop foreman would come with me for a test drive. I agreed, and we scheduled a road test. The foreman confirmed the noise and vibrations. At least he acknowledged the problem. When I came back a third time, they They had my truck for two days and all they did was take it for a road test. I was told they gathered data on the torque converter and would send it to their engineering team. However, after several days, I received no updates. I contacted GM Canada and opened a case, hoping for a better solution. After two weeks of back-and-forth with both the dealership and GM Canada, I got no resolution. GM Canada told me they were still waiting for a response from the Service Manager. Then, GM Canada called me and asked to have my truck for further diagnosis. I agreed, asking when to drop it off. They told me to contact the dealership directly. I tried multiple times, only to get vague responses and no clear plan. GM Canada continued to follow up, asking when I would drop off the truck. I explained to them that the dealership had provided no concrete answers. GM Canada then advised me to show up directly at the dealership. They said they would email SERVICE MANAGER- ANTHONY, let him know I was coming, and prepare a loaner vehicle for me. When I showed up at the dealership, I was told that Anthony hadn’t received any email from GM Canada, and they were completely unprepared for my visit. I called GM Canada while I was still at the dealership, and they confirmed that emails had been sent with timelines, proving that the SERVICE MANAGER had lied. Anthony is the person who sends out feedback emails to customers after each service visit, but in my case, he clearly wasn’t following through. If he ever asks for feedback, I will certainly give him the honest review he deserves. After more discussions with GM Canada and the dealership, they told me they didn’t have any loaner vehicles available. At this point, the service advisor asked GM Canada what would happen if something went wrong while I continued driving the truck with the unresolved issue. They wanted to know who would be responsible — the dealership or GM Canada. This was their way of covering their ***, telling me to keep driving the truck until something happens. I drive 70 kilometers each way for work every day, and now I had to drop off my truck without a loaner vehicle. There are plenty of good dealerships out there that care about their customers and prioritize customer satisfaction, but I am completely disappointed by the service I received here. The SERVICE MANAGER, ANTHONY, is unprofessional and needs customer satisfaction training. EVEN IF THIS DEALER OFFERED ME A FREE VEHICLE, I STILL WOULDN’T TAKE IT. That’s how frustrated I am. It has been 2 months Yet, my issue remains unresolved. I urge others to avoid Falls Chevy GM - Niagara Falls at all costs.

Very poor service for a loyal customer. - Suri

Very poor service for a loyal customer. All they care about is how they can scam the customer and make money. At 50k they asked me to change my transmission oil and make a bill over $300. When I had a issue with one of my devices in the car they want to charge for me even the car is under warranty. All fairly tales when you buy a new car and when time goes they treat you as crap. I will never go there again.

Very professional in their dealings with me as a - tervin

Very professional in their dealings with me as a customer. Very helpful in fixing minor issues and explaining how to self fix in future.

worst experience for lease buyout and service - GS

WORST dealer experience for a lease buyout and service for a luxury brand such as Maserati. Dealer:In Sept I went for the 4th year service and asked the service manager to check everything as I was planning on buying the car in Nov. I was told that everything was in perfect condition. In Oct I inquired about the specifics for the buyout and I was informed that there was a hidden fee of more than $1,800 for the “lease buyout” which incidentally is more than 3x what say Porsche is charging. When I emailed to ask about it I didn’t receive any reply for over a week. I reached to the leasing company with no avail as you can see from below and then I emailed the general manager (Nino) regarding the situation. His response was an elaborate justification of the obscene amount he is charging due to the various tasks his team has to perform for the buyout but no explanation why such a high fee was not spelled out in the lease; nor why the leasing company who wrote the leasing contract had no idea about it while the safety inspection which only costs $200 is clearly mentioned. He was very clear he was making NO exemptions to the buyout fee. Leasing Company: I then called the Maserati leasing company. They were very surprised that the dealer was asking for a lease buyout fee since there was no such mention in my lease contract, however, they told me that they could not sell the car directly to me so I had no option with one dealer in down but they promised to call the dealer. After making 4 calls to the lease company and talking to as many different people they all seemed surprised by the buyout fee but nobody was able to get in touch with the dealer (which I find hard to believe) and any escalations to their management were ignored. They had called me numerous times before to verify if I was buying the car or returning it but once I called about the buyout fee nobody was interested in returning my call. Ironically, 2 weeks after I bought the car I received a call from them telling me that they had found a way that I could buy the car directly from them. I am not sure if they are so incompetent that they didnt even bother to check when my lease expired or they just called me just to apease me after it was all done. Service Manager: Having no other option but to pay the buyout fee I arranged for the safety inspection in early Nov 3 days before my lease was expiring at the Maserati dealership in Vaughn. I was just there In Sept and I had only put 749Km since then so I was expecting it to be a quick inspection. Imagine my surprise when the mechanic would not certify the car since he mentioned my break pads were down to 1mm and all 4 had to be replaced. When I pointed out that the break light was not even on and that my Sept .service report had no mention that the breaks might be close to replacement (even though I asked them to double check everything) I was told that the safety standards were more stringent than the car’s break sensor. They could not respond to the Sep. service report as it was Sat and the manager (Tony) was not in. After multiple calls and emails I got an email from the service manager 4 days later basically taking no responsibility and saying that the safety standards are different from the service inspection they perform and they could not guess when the break pads would wear off. Any other dealer during any regular service lists exactly how many mm are left on the pads as well as the tires but not Maserati. 10% off was the best I got so another $1,600 for the break pads as it was Sat and they had to be done then and there since I had no time to shop around with the lease expiring in a couple of days. After all the paperwork was delivered I was informed that my ownership would arrive in 3-4 days (for $1,800 for the buyout fee it seemed reasonable). I had to make numerous calls and emails and my ownership finally arrived in no less than 2 weeks later. In summary, the whole experience made me feel like I was dealing with some shady unknow dealership which was shaking me down for every dollar and would not care less about customer experience rather than a luxury brand. It seems that everyone from the Maserati leasing company to their own dealers and their service managers are all part of the scam. The privilege of buying out my car ended up costing me more than $3,400 on hidden and unexpected fees and countless hours of follow up and while I love the car I will ensure I will have no more dealings with the dealership.

Very helpful. - Service Guy

Last min on Friday just before closing they helped me in a moment of need , highly recommend Toyota for everything. They made me feel at home, thanks again., Brad

Great customer service - jeepdude

Brought in my Jeep for an inspection following a recall notice. Great customer service, the service was punctual and the advisor pleasant to deal with.

OVER THE TOP SERVICE - carowner

Brought my 2010 ford truck in to rectify a noise coming from the rear differential. I asked the service department to change the fluid to hopefully resolve the problem. After leaving the truck there I went home. Later the service department called me to inform me that after looking over the differential with a stethoscope and checking the bearings that it was not the problem at all but the tires causing the noise. I was then picked up by their shuttle service to collect my truck. Being quite prepared to pay for their work, I was pleasantly surprised they were not charging me anything! Please note that the truck was not purchased from this dealership. I must also mention that the service person ( Jerry Meneray ) was very accommodating. This experience has convinced me to make my next purchase from Lambton Ford.

This is not a 5 star service. - DZ

This is not a 5 star service. I have been coming here for over 5 years. The service has gone downhill. I had a scheduled works package on my Lincoln. Could not take my car in so my 19 year daughter took it in. She waited 3 hours and was asked to authorize $$$ of unnecessary repairs like $$ cabin air filters and servicing wheel hubs. Any experienced manager would realize she is not the vehicle owner. Not an honest establishment anymore. Take your care elsewhere.

My 2019 is going back in for the fourth time for coolant... - Rossi

My 2019 is going back in for the fourth time for coolant leaking. First it was nothing, then it was a loose clamp then a whole new rad and now who knows. But it still leaks. Had high hopes for being able to stick with GMC but likely not. Just seems the dealer can’t get it right. Does not make us to confident. Back to Jap cars.

Did you actually do the work? - stelt

Took Mazda in to be serviced. Brake service and Oil Change. It was a snowy icy day. When I picked up the vehicle it was in the same spot with the same ice hanging off the wheels and no smudge marks on any part of the wheels...same dirt too. How do you take wheels off and do work like that? Price was higher than quoted too. Complained to Mazda Canada..