1,567 Ontario Bentley/zlib/constants Service Centres

Best Service Dept - JonnyBoy

We bought an F-150 from an Ottawa dealer but tried a dealer for our servicing that was closer to home. After the first time, no one else touched my truck until I traded it in recently. Sadly the Ford Super Duty did not meet our needs, but if we could have, we would have bought it here. Their service desk is the best!

I must say, my experience with Durham Kia has been - silkjennifer

I must say, my experience with Durham Kia has been nothing short of extraordinary. For the past four years, I've been grappling with an incessant car starting issue, which has left me stranded in the dead of winter on numerous occasions, sometimes for days in a row. It's not just the inconvenience but also the sheer frustration of dealing with this ongoing problem. I've been stranded over an hour and 15 minutes away from home, with roadside assistance offering no more than a mere 5km tow. Throughout this ordeal, I've visited Kia dealerships multiple times, seeking answers and a resolution. My encounters with Kia dealerships had previously left me disheartened. I received explanations ranging from a problematic battery, to a faulty starter (twice, with less than two years between replacements), and even the baffling claim that my car's winter mat was obstructing the clutch. This lack of consistency and the absence of a long-term solution had eroded my trust in my car and in Kia as a dealership and car manufacturer. It felt as though there was no genuine commitment to fixing this persistent issue. Fast forward to September 2023, after relocating to Durham, I found myself facing the same frustrating non-starting problem once again. At my wits' end, I contacted Kia's head office to share my long-standing dilemma. The initial customer service representative was compassionate, expressing a genuine concern and agreement that a resolution was warranted. However, when I was transferred to a second-tier customer service representative, things took a disappointing turn. This individual appeared inconvenienced by my call and shockingly asked, "What do you want us to do about it?" It seemed absurd to expect a company to stand by its product and rectify a recurring issue. This unhelpful representative directed me to Durham Kia, a move I approached with hesitation, given my prior experiences and the lack of interest in identifying and resolving the root cause of the problem. My reservations quickly evaporated when I had the privilege of speaking with Matt at Durham Kia. I shared my entire bewildering story with him, half-joking that I was ready to return the car since an unreliable vehicle serves no purpose. Matt, unlike anyone I'd encountered before, truly listened to my ordeal. He lightened the mood with just the right amount of humor and shared a genuine desire to uncover the real problem. In our conversation, Matt candidly acknowledged that requiring a new starter three times in the short life of a nearly five-year-old car was highly unusual. A day later, Matt called with an update. The technician had recorded the unusual sounds the car made during its failed start attempts and subsequently undertook a comprehensive investigation. They removed the starter and ran thorough tests, ultimately identifying the root issue. When Matt conveyed this revelation, I couldn't help but promise the "biggest, bestest review," and I sincerely hope this fulfills that promise. Matt and the unnamed technician(s) at Durham Kia accomplished something remarkable. They achieved in a single visit what had eluded countless previous trips to various Kia dealerships over the course of five long years. Matt and Durham Kia have won my trust and faith, and I firmly believe that this level of service and dedication should be the rule rather than the exception. Oswane Bailey, you've got a star in Matt Teves, and I implore you to spread the word about this exceptional service far and wide. Durham Kia has demonstrated the commitment, competence, and dedication that every customer deserves. Thank you, Durham Kia, for giving me my trust and peace of mind back.

Incredible Service from Navin and his team! - Domenicottobre

Incredible Service from Navin and his team! My car always gets treated like it’s going to the spa when it comes here for service! Thank you! Domenic

Sales department great, but the service department not so - Hamilton Bob

Sales department great, but the service department not so much. I had a frozen latch repaired last winter under a GSP issued from Ford Canada. This year my latch froze up again, this was supposed to be solved under the recall but I had to pay for something that wasn't fixed the first time. To add insult my work order stated that my door latches could continue to freeze.

Loved the service! - CountryLove

Loved the service! Was treated above and beyond :) Came in for an oil change and basic brake servicing and was beyond happy when driving off! The team was lovely to work with!

Quoted me $180 for a battery plus installation when I got - mythree1949

Quoted me $180 for a battery plus installation when I got there to pick up the car it was $360 for the Battery Plus $120 for installation never go back here again they are total ripoffs they do not follow up with phone calls they just ignore you

I began my relationship with Toyota on a friendly and - Ro

I began my relationship with Toyota on a friendly and very happy note. I had great service and they provided a shuttle service to Kingsville from Windsor for my 2020 RAV4. At first, we had a deal where I would sign off and receive a car to drive while they took and serviced my car. After 2 services, I was told that I was not allowed to do that. When I questioned it, they told me that we have never had that system in place and only Lexus drivers received a service vehicle. Strike 1. For my next service, they told me that there were new fees on a valet service to Kingsville. Now, I was to pay $50.00 for the trip. They implemented this, but did not tell customers until they booked a service. They changed the rules of engagement. Fine, on the day of the service which is a routine service, I had my partner drop the car off for me. I had already discussed with service all of the things that were meant to happen on the car. All was well. They made my partner wait upwards of 45minutes to discuss the service with her. She was merely dropping off MY car, we had already discussed the plans for the service. Next I was getting updates via text, I was teaching so I was not able to readily respond. My partner was then being asked what to do (they wanted to rotate tires and change a filter). Both of these things sounded fine to me, they didn't attach prices to me in the text, but I figured an extra hundred on the price tag wouldn't be that bad. Parts like filters and oil etc. got the price up to about 240.00. I'm still okay with that. Labour though is what put me over the edge. 777.00 for labour. 3 times the amount of the parts. When I look at the invoice, I see normal things like changed filter, blew out lines etc. This wasn't a service on a highly worked over car, It's 5 years old with 43,000km on the clock. With taxes, the bill was over 1000.00. When I asked the service person why the bill was so high, she blamed tariffs and the high cost of parts. I argued that the parts were not the issue, it was the labour cost. I was not happy with the answer, nor was anything more said when I couldn't believe that tariffs could be the ultimate culprit. I then went to another dealership and checked out some new vehicles. I sold my lease to another dealership and walked out with a better warranty, a better car, and a better state of mind. Eastway Toyota service on a Thursday. New car by Saturday. I will not be returning.

Manager - nissan no more

would not provide service to car. will never purchase another car from this dealer nissan canada will not get a purchase from me ever again

No help at all - unhappy Californian

Transient from California. 2017 Motorhome. Brakelights out. Service Lady was combative and adamant Chevrolet not responsible--was aftermarket problem. Would not check fuses. Very uncooperative.

so bad. - Christopher Nik

so bad. stay far away from them. fixed my car than 2 days later the new parts failed.

Paul is helpful, knowledgeable and professional. - JW

Paul is helpful, knowledgeable and professional. He manages to keep his cool at all times. Thanks for being a great guy :)

I took my 1500 RAM P/U in for new brakes Oct 2021 with - mike.seebach

I took my 1500 RAM P/U in for new brakes Oct 2021 with new Wrangler tires on all four rims. Six months later my two front tire have worn bald. Obviously no care taken in wheel alignment or mention of balance or alignment ....just out the door you go..................terrible service.

Exceptional customer service! - Bruce

I arrived at Embrun Ford without a service appt for my 2017 F-150. The fantastic staff at Embrun Ford greeted me and welcomed me in without delay. Within 50 minutes they were able to correct the issues and have me on my way. Absolutely exceptional customer service! I will recommend Embrun Ford to all my family and friends. Thank-you again!

The entire dealership was quite rude to my mother, with... - Andrew

The entire dealership was quite rude to my mother, with the owner stating "you're not from around here, you should take your business somewhere else" The service department improperly did a warranty repair on my mother's vehicle AC by not putting enough coolant in, after taking vehicle to another dealership, their service department confirmed the Exeter location made an error causing the AC to fail again. The repair was done after the dealership was called by Ford Canada, regarding a customer service complaint, so have to assume it was done improperly on purpose. The dealership refuses to pay for their mistake and Ford Canada has become involved, telling the owner he is not giving very good customer service, and has been asked by the new dealership to cover the cost, to which he replied "I don't care, that lady is crazy" Stay away if you want your car fixed properly, or courteous service.

I have been coming here for years . - Dennis

I have been coming here for years . Kendra has always been amazing to deal with. She is the main reason I keep coming back.

Unprofessional, untrustworthy, dishonest, and a complete - Bibi

Unprofessional, untrustworthy, dishonest, and a complete waste of time. Avoid this dealership at all costs!

We leased our Mazda CX-5 from this dealership three years - Moni

We leased our Mazda CX-5 from this dealership three years ago, and recently brought it in for a simple quote on a minor front bumper repair. What followed was a frustrating and frankly unacceptable experience that has shaken our trust in this dealership entirely. We arrived on a Friday afternoon and met with service advisor Asif Nazar. He asked us to wait while someone from the collision center they work with came to assess the damage. We waited over an hour, only to be told that the collision rep got into an accident on the way. Asif then took photos and assured us we'd receive a quote within one hour via email, followed by a call from him to discuss next steps. We received neither. Tuesday morning (after a long weekend), we called to follow up only to learn that Asif wasn’t working that day—and no one else could tell us where he had sent the photos or which collision center he had contacted. Even the service manager was unable to help and said we would have to wait until Asif returned on Wednesday. He also assured us we'd receive the quote “early Wednesday.” Again, we heard nothing. By Wednesday afternoon, after multiple unanswered calls to both Asif and the manager, I expressed my frustration to the front desk. A representative named Aastha finally called and apologized, saying the quote was delayed from the collision center but promised we’d have it by 5 PM Wednesday. It's now Thursday afternoon—still no quote. Still no communication. At this point, it's not just about the quote—it's about accountability, respect for customers' time, and professionalism. If a dealership can’t follow through on something as simple as a damage estimate, how can anyone trust them with servicing or maintaining a vehicle? To the management: This is a serious failure in customer service, communication, and internal coordination. To potential customers: Avoid this dealership’s service center. If you’ve already purchased a car here, I strongly advise switching to a different service provider. These people are quick to promise timelines they have no intention—or ability—to meet. This experience has been exhausting and disappointing. We expected better. Much better. EDIT : We were called by service manager, Mario on Thursday afternoon. He told us that the body-shop has only now informed them the pictures Asif took weren't enough to assess the damage and asked us to take the car directly to them. When I mentioned that it was surprising that the body shop would take 5 days to only look at the pictures and inform those weren't sufficient to assess the damage, Mario's response was a hollow apology and almost too casual. I obviously told him they have completely lost our trust in them, and we would get the repair done from somewhere else Mario was again extremely casual in his reply and ended the conversation with a curt "Have a good day ma'am". He didn't seem to care at all that a customer has been disappointed by their service or that he was losing a loyal customer. At this point, I'm not just disappointed, I'm shocked by the indifference, unprofessionalism and extreme disrespect of the staff of this service center towards their customers. I'll definitely take this up with Mazda Canada, so that this place doesn't harass more customers like us.

I am changing the original review due to the fast action - maggy

I am changing the original review due to the fast action taken by Mitsubishi management in rectifying the situation. Thank you RH for making it right.