1,567 Ontario Bentley/inffast Service Centres

Customer service agent at Honda Castle are very - harsh

Customer service agent at Honda Castle are very disrespectful for servicing center. Even when they talk they will not introduce themself specially their designation or name. Also not particular about time managment and I will never visit again!

I’m not sure if it’s complacency or just stupidity but I... - Tommy

I’m not sure if it’s complacency or just stupidity but I will no longer be giving this ford team my business.... they are disorganized and are grossly negligent when it comes to customer service especially...... I’ve been there lots but this was the last straw. Sorry only cuts it for so long..... they don’t make good on their mistakes or care that you are a customer after youve made your purchase.....they just want your money and to kick you out the door....they don’t take pride in their work and they certainly aren’t trustworthy in my experience..... can you believe I went in and was billed over $900..... that’s fine, but what absolutely isn’t fine is that they didn’t complete their work, they left 2 of 4 of my wheel covers off, AND A HIGH POWER MECHANICS FLASHLIGHT HANGING UP AGAINST THE ENGINE..... that’s right.... just left it under the hood hanging there ready to explode, superheating up against the engine..... “That will be $900, here you go sir, job well done” drive safe..... by the time I found it , it was too hot to touch and half melted They called me two days later to let me know it still might be hanging there ..... thanks guys.... What did they do to make it right? Nothing. I’m really hoping they pay for their mistakes one way or another they’ll end up being accountable I freak because they could have killed my wife giving the truck back to her like that..... god knows what else those complacent people did or didn’t do...... certainly doesn’t give me confidence.......maybe instead of cracking jokes and unprofessionally carrying on like pride challenged Unprofessionals, maybe they should do the jobs they are there to do instead of just collecting a pay cheque and starting at the clock What do they do to make up for it? Send my wheel covers via mail to my parents address!?!? So I can fix it myself???? Thanks way to make good on your gross negligence...... but it about sums up how they treat you at cavalcade..... especially after this last straw I won’t be seen there again and I truly do feel sorry for anyone that trusts them with their hard earned money or relies on them to build a working relationship ...... ford products are good...... THE DEALERSHIP IS NOT

Awesome - love the service! - Tamarack

Had roadtest with young techy named Jake to reproduce strange transmission issue. Learned more about my new Jeep in 20min from this techy than in 2hr with original salesman at other dealership. It was unknown manual shifter that caused problem, learned how to correct. Awesome service and am definitely coming back!

Just wanted to say the service was GREAT and the staff i... - Kasm1234

Just wanted to say the service was GREAT and the staff i worked with was very polite to work with drove me home and picked me up in a timely fashion. Thanks, Frank Kasm

Highly reccomend - Dr.Drew

I recently had major warranty work done on my truck. Casey and all of the service department went above and beyond to make sure I was happy and everything was 100%. I drive from tecumseh just to get the outstanding and honest service. I would not go anywhere else.

Fast and friendly service,got me in and out in no time . - Tom

Fast and friendly service,got me in and out in no time .got to the issue on hand and fixed it accordingly!!

Bad and very rude service and inept repairs.Not good. I... - Darryl C

Bad and very rude service and inept repairs.Not good. I had to have my car fixed twice for the same problem and I still did not work. I then had to go a third party to have it fixed as a plethora of problems continue to plague the car.

we bought 3 rams from Chenier motors never had good... - isynadeau

we bought 3 rams from Chenier motors never had good service except for when Jason was still there. Now we bought one from Superior Dodge in Sault Ste Marie the sale person there is awesome. We bought extended warranty to make sure any Mopar garage would be able to service it anywhere... Chenier motor here in Timmins they say our truck is not under warranty because we got a lift kit installed by a Mopar garage in the Sault... like really Chenier wake up and give customer service like your suppose too. we will never buy from them ever again. or get any kind of service done at Chenier's. the owners don't seem to care and the employees don't seem to care either

Just had a service done. - brian.matthewson

Just had a service done...a downgrade from what I have experienced over the past two years...work order specified set tire pressures to spec...was not done. Times I was given for completion of work were way off. When I got carback I had to adjust rear view mirror, seat, steering wheel...never had to do that before. Shows a lack of attention to detail....not the City of old.

When I bought my Civic Si, I paid for one upgrade to the - Zoltan

When I bought my Civic Si, I paid for one upgrade to the wheels and floor mats. I negotiated that the original wheels be included as well. When I showed up to pick up the car, they tried to renege on that deal. More recently I bought new winter tires there. Before long my tires were flat due to corrosion on the allow wheels and I had to buy two new tires. I suspect that they didn't clean off the corrosion and use bead sealer to check for leaks like they should have. They accepted no responsibility and between cleaning the corrosion and buying two new tires I was out $1,000. Cleaning off the corrosion is supposed to be done when you get new tires put on as part of that service. But they found a way to charge double. Clean the corrosion first, then call the customer two days later to tell them the tire isn't safe and needs to be replaced. So shady and/or incompetent. Either way, they don't respect their customers. They no longer offer shuttle services. I brought my car in for a 1pm appointment for tires and by 5pm it wasn't ready yet. Shop foreman was condescending and rude. They assume you are stupid and treat you as such. Stay as far away as possible.

The Service team is friendly, that is where my praise - Goza

The Service team is friendly, that is where my praise stops. I have my tires stored with them and they said it would be 4 weeks before we could get them installed (they are already mounted on rims), totally unacceptable. I changed the tires in my driveway in the snow after picking up the tires at the dealership. It took 45 minutes for me to pick up the tires since all the service advisors were with customers, on the phone, or just nowhere to be found. I've also been here for simple oil changes which last anywhere from 2-4 hours (with an appointment) The last and final straw leading to this review is while swapping the tires in my driveway, I discovered the wrong lug nuts had been installed on the summer rim/tires and we're nowhere near the torque specs required. They used the tapered lug nuts instead of the flat lug nuts to match the profile of the rim. Totally amateur and 100% unacceptable. I dread going here for service.

When my vehicle was just out of warranty, CNissan was - sherlockshome85

When my vehicle was just out of warranty, CNissan was kind enough to cover a fairly major repair, all while providing us with a loaner vehicle. They went above and beyond to make sure we were taken care of, and my vehicle was returned to me fixed and detailed! I will not take my Nissan anywhere else, their service is head and shoulders above anywhere else I've ever gone. Thank you so much for all that you've done for us! A&M Sherlock

I brought my 2010 Kia Soul to Kia Cobourg for a brake - Ted.ratajczak

I brought my 2010 Kia Soul to Kia Cobourg for a brake inspection. They recommended all new rotors and pads. A week later I noticed a loud noise when going bumps. On the weekend I put car on ramps and noticed that the passenger side caliper had no bolts! This could have caused a serious injury or a fatality. I would not recommend this dealership to anyone.

I am writing to help other potential customers from being - MWF

I am writing to help other potential customers from being taken advantage of by Cobourg Nissan. I recently took our 2009 Infiniti G37x to the dealership to have them inspect the car for a potential problem coming from the driver side front wheel. Our family has purchased two new cars from them previously. There is history here, and a lot of money has been spent in the service department over the past 20 years. The service department called to say we should come in to talk to them a few hours after we dropped off the Infiniti. They handed us a 4 page estimate for $8,200.00 worth of work. The estimate also stated that this might not be the full list of things needing to be done, and that there was so much rust under the car that they worried things might fall apart if they started working on it. We said no thanks and went to a local Krown rust proofing business where the car had been oil spayed last fall. They put the car on a hoist to look at it, and told me the car looked like it was three years old. There was nothing wrong with it. The next day we went to different Infiniti dealership to look at cars and purchased a new car from them, we traded the old G37 in as part of the new purchase. During our conversation the sales manager at that dealership told us he was looking for a used car like ours for his father in law. I talked to him a few days later and asked him if his father in law had purchased our old car. He smiled and said "Yes, and it was easy for us to certify because there was nothing wrong with it at all". Oops, on the part of Cobourg Nissan. They lied, they mislead us and I will never spend another nickel at that dealership again. You have lost a good customer who will never do business with you again. bad bad bad