1,566 Ontario Bentley/utils/common Service Centres

The sales experience wasn’t bad but since? - willie_pete11

The sales experience wasn’t bad but since? Not so much. This is the craziest experience I’ve ever had with ANY make of vehicle from ANY dealership. After 54000km, our van needed all new pads and rotors. (Over $1000). By comparison, on my previous vehicle, after 150000km, only pads were needed. According to the dealer it was our fault because we didn’t bring it in at 20000km for brake cleaning and service which we were never made aware of. The Service Manager DID however, eliminate the cost for the rotors. Then the rear row seat would not lay flat. Service said it was a bent hinge and ordered it in and installed it. They said it still wouldn’t lay flat and that another part was needed and that they would order it and call us when it came in. After a month, NOBODY at the dealership or Toyota Canada customer service has any record of the part being ordered. Now, we went to have our winter tires (on their own rims) changed out for the all seasons on alloys. All four tires are unusable. The vehicle is used about 2/3 of the time in the winter since it’s AWD and safer. The front tires are both smooth on the inside edge and the rears both have broken belts. We haven’t hit big potholes or bumps and there is ZERO uneven wear of the winter tires. The parts person at the dealership told me that ALL makes of new vehicles original tires only last 35-40 thousand km. First time I’ve ever heard that and this is far from the first new vehicle I’ve purchased. Called another dealership and they were very surprised by that statement as well. I called Toyota Canada customer service and these issues have been “escalated”. I’m waiting now to hear back from either corporate or the dealership to see if I’ll have to spend around $1000 to replace tires that probably only have about 25000km of wear on them. I’m a retired CF member and I can say without any doubt in my mind that in that world, somebody or several somebodies would be standing in front of the SM, the CO or both being asked some hard questions. I bought the van because I need one for my mobility scooter. I bought a Toyota because of the reputation for reliability. I love driving this van and sincerely hope that I don’t have more issues with it in the future

First time visit, will definately return as the service... - highlander.construction

First time visit, will definately return as the service and staff were ecellent. The dealer ship was more than willing to complete the warranty work even under lockdown condtions.

East and west Johnny Mohammad is the best. - Unknown

East and west Johnny Mohammad is the best. Thank you so much Johnny for great service.

I use to service my car with the previous owners and... - tjecon

I use to service my car with the previous owners and finally gave up; I heard that their was new owners and decided to try them again; What a turn around; FRIENDLY, COURTEOUS, MORE THAN HELPFUL and they know what they are doing!! Keep it up!! I certainly will recommend their service department and look forward to a great relationship.

Very bad place to buy car on this place cheating people - Anjeza.gresa@hotmail.co.uk

Very bad place to buy car on this place cheating people vorkin in there don’t do that mistake

Disgusting treatment from service department. - Mike

Disgusting treatment from service department.. have 2016 Sorento with bad engine. Vehicle now parked for 5 months … have followed up every few weeks … JUST BS story after BS story.. and still have not been offered an appointment to assess vehicle… STAY AWAY from this dealership… they are absolutely disgustingly dishonest

best tire price - tbsman

I was surfing the net for replacement tires on my 2012 kia rio, original tires from factory very poor, they wore out in under 30,000 km. Anyway I somehow got into the Ford tire site,where you could price tires from Ford dealers in Ottawa area. Phoned a bunch of them and Darcy at A and B gave me a very quick quote that was $90.to $120. cheaper than any other dealer and $150.cheaper than CTC. The tires had to be ordered in ,and Darcy said maybe the next day, then we could set up an AM appt. later in the week to install. I was off that Mon. and I was touring around so I dropped in to get the paper quote so I wouldn't get any price surprises when I went to pay.(I like to get out the door quotes),got there about 2 pm after placing the order at 10am just to get the quote. What do you know,the tires were in and an hour later installed ! Needless to say I was quite pleased! Darcy and the crew were very professional and talk about quick! I'm a very happy tire shopper,getting exactly the type and brand of tire I wanted at a great price! All I had to do was place about 4 phone calls,then same day service ! I can't recommend A+B Ford more highly ! Don't know if they made any money on the transaction but they made me a very happy customer. I'd go back again for sure!

Hi I visit on Archilles Mazda Milton , on 13 August to - Paramjit

Hi I visit on Archilles Mazda Milton , on 13 August to diagnose the noise coming while driving and paid $ 70 for this , they told me to change left Front control Arm , they changed on 20 Aug, 2024 and I paid $ 639.62, next day while I going to London I notice that some thing loose on bottom of suv , the mechanic forget to tight the bottom plastic panel which cover the engine . This mechanic mistake can cause serious accident. Today again I went their I told them that same noise is coming and they was asking again $ 70 , I asked the Manager what about the time I wasted and took day off due to your Mecanic fault , but we know Manager always support their staff. I suggest you don't go on this location they have Unprofessional mechanic and charging too much compare to other Mazda dealership location .same thing they did when the changed the water 💧 pump and causes radiator Leake, I will write ✍ tomorrow Thx and please please think 20 times before repair or if you are thinking to buy to new car from this location

The worst service I ever had for repair to my CRV they - sandylcarlton

The worst service I ever had for repair to my CRV they told me one price total 1700.00 then charged me 2000.00 for work I didn’t concentrate to they totally ripped me off as a senior and a woman so beware get the quote in writing before you agree to anything they lie through there teeth to take advantage of you

I recently brought my Acura TLX 2021. Zak did a great... - N.D

I recently brought my Acura TLX 2021. Zak did a great job, got some great offer. Still keeping it touch with him if anything and helps me out ASAP. A+ for Zak

We have been customers of Acura of Hamilton since 2005. - Bob

We have been customers of Acura of Hamilton since 2005.we have always been very pleased with the treatment we received over the years. Wouldn’t go anywhere else. We purchased a new 2022 RDX A-Spec in December 2021. When we arrived for our first service in October we did not recognize a soul. !! ?? It was like we had come to the wrong place. As a long time customer I would like to know what happened to the great staff we so valued. Please get back to us. We feel very disconnected.

Nick the Service Manager took an hour out of his busy day - sheila34293429

Nick the Service Manager took an hour out of his busy day (I saw all the work orders on his desk) to answer all of my old lady questions about the MDX that I recently purchased from Acura of Oakville. Every employee I have now encountered there is as helpful; polite and knowledgeable as the last one that I spoke with:) I have no doubt they will Service my car going forward with care & professionalism.

For the service center, Patrick Rodriguez is not just - DX

For the service center, Patrick Rodriguez is not just amazing, but he is phenomenal! Right after the valet immediately helped me with signing me in, Patrick took over and was courteous, professional, knowledgeable and efficient. Super friendly guy; the kind you want to go have a beer with! Also the oil change was in great time, especially considering it was a busy day, and the car was washed which was a nice touch. The customer waiting area was also well set up, with snacks and refreshments. Hats off to the whole team at Acura Thornhill for superb customer service and with a friendly smile to make the day! (Demetrius)

Service is great, Gerri really knows her stuff! - greendiane513

Service is great, Gerri really knows her stuff! You need to clone her because one of her just isn’t enough! I would highly recommend Acura on Brant.

My initial introduction to Pickering Acura involved a - TW

My initial introduction to Pickering Acura involved a sales associate named Ian. At the time we met, I wasn’t sure if I was ready to pull the trigger on a car sale because we were living in unfamiliar times – Covid. Ian was far from aggressive. In fact, it was his patience that led to me to my purchase. During the sales process, I was encouraged to take advantage of the extended warranty, which made sense to accept at the time because the environment we were all experiencing. I have to say, it was a decision I far from regret. Fast forward to today. The extended warranty has helped me address service issues that no one could have predicted. Recalls are to be expected but when it comes to high valued purchases such as a car, warranties are often a blessing. I’ve had to bring my car in for service work, which have caused personal inconveniences. However, with employees such as the service manager Don along with Sohail, Arash and Emily, my service experiences have met expectations and more. The service desk has gone above and beyond. They are empathetic, knowledgeable, and patient. You can train employees on policies and procedures, but kindness and likeability are not attributes that apply to just anyone. Given my overall sales and service experience with Pickering Acura, there is NO doubt in my mind that when I’m ready for an upgrade, this location will be my go-to Acura Dealership.

I would like to thank Ali Qureshi for his assistance in - lucille.tomblin

I would like to thank Ali Qureshi for his assistance in the tire/rim road hazard warranty extension. He was quick to respond to my emails & answered all my questions. Even though I do not live close to Sherway Acura, I would definitely recommend this dealership. I found the staff to be very helpful. Thanks from Lucille

Great service - jvanderzyde

Always straight forward and honest. I have had these guys service my vehicles for over 10 years, and they always try to do a good honest job.

Do NOT. - david_holness

Do NOT. I have a Buick. They did not fix my car, and in fact they did not understand what the problem was. IT'S A BUICK. They didn't know what was wrong with a BUICK. That didn't stop them from charging me though. When the problem resumed 2 months later, their response was indifference. No accountability, no ability.