1,566 Ontario Bentley/utils/common Service Centres

They did not do the servis work that we were charged for - ghost

They did not do the servis work that we were charged for ..Then will not answer emails regarding our complaints we will not return ..

Be warned when servicing your car at this dealership, our - pjwoz

Be warned when servicing your car at this dealership, our issue dates back to 2022, we were unable to fuel our car, fuel was spilling back out, pressure build up in tank, terrible fuel fumes coming out of car, tried numerous gas stations, then car died, had it towed, after three + days at the dealership we were told fuel tank needed to be replaced, everything but the fuel jet pump was checked, even though this was a known issue by Audi Canada and most dealerships, and has now become a safety recall, we were hit with a $2400 bill, of which $1600 was labour, dealership refused to provide detailed diagnostics report, and not willing to reimburse even though it has become safety recall and also a class action suit in the United States, very shady and crooked billing practices!

I'm not impressed with the customer service at Hyundai - Hyundai_2025

I'm not impressed with the customer service at Hyundai Newmarket.. the customer service could be better

This is probably one of the sleaziest dealerships there - harshbkk

This is probably one of the sleaziest dealerships there is. They book appointments and when you get there, you are told the appointment is just to check in your vehicle. Then you are told you have to wait for upto 2 hrs for something as simple as a tire swap for tires on rims, which should take no more than 15-20 mins. I really hope Honda and all manufacturers take a page from Tesla’s book and abandon the franchised dealership model. Franchised dealerships still operate as if they are in the 70s. Sleazy, dishonest and just pure xxxx!

Charged for fraudulent services that were not performed, - gtdaly

Charged for fraudulent services that were not performed, toped up wiper fluid, I toped it up be for going in for service. Spoke to manager R. Lacroix and was informed this charge is part of the pricing. I also informed him that I had an oil change on my Sienna and was charged for 7 liters of oil, engine and filter only hold 6.1 liters which means I paid full price for a liter of one tenth of a liter again very dishonest . My daughter was charged nine dollars for the technicians PPE, that's not something a costumer should have to pay for if the tech wants to have personnel protection then he can pay for it himself. It appears after Lise Parent, and the older service manager Louis left the place has gone to the dumps. All this to say watch your pocket book this is very dishonest company PS I would never recommend this dealership to anyone, nor would I purchase a vehicle from this company

I had a very disappointing experience with the service - Gurmeet Singh

I had a very disappointing experience with the service department at Richmond Hill Honda. I brought in my 2018 Honda Civic for an A/C issue — they charged me $226 just for a visual inspection and quoted me $2,779 to replace the compressor clutch, pulley, and coil. Later, I visited a certified local mechanic who simply refilled the refrigerant, and the A/C worked perfectly — no parts were faulty. Clearly, no proper diagnosis was done by the Honda team, and basic checks like refrigerant pressure were completely skipped. Worse, I took a full day off work and spent over 4 hours at their shop just to be misled and upsold on unnecessary repairs. The technician also refused to perform the fuel pump recall, claiming minor wiring under the seat was in the way — even though it could have been removed with a screwdriver in minutes. Extremely disappointed by the lack of professionalism, poor service, and inaccurate diagnosis. I’ve reached out for a refund and will escalate this to Honda Canada, OMVIC, and Consumer Protection Ontario if it's not resolved. Do yourself a favour and get a second opinion before approving any repairs here.

Arrived 1 week ahead of appointment for an oil change. - Tibbs

Arrived 1 week ahead of appointment for an oil change. Efficiently added in and on the road shortly.

Whole place is crooked. - 1343125

Whole place is crooked. Swindling people out of money. Lawsuit is coming, see you in court.. (Ford as a company has no credibility, produces low quality cars that break down. This dealership doesn't honor warranty of cars they sell. Moreover, there is a feeling this dealership in cahoots with warranty department at Ford Canada in denying repairs to cars under warranty. The judge in court will laugh at you.) People, stay away from this place in particular and Ford company in general.

I wish i had 0 stars for them. - G.s

I wish i had 0 stars for them.Totally unprofessional behaviour of staff , specially manager Kelly. While discussing a complaint about staff he started shouting and used derogatory language. It took whole day to service my car and they didnt even washed my car. Totally lost my trust in Honda.

Been there quite alot for reg oil changes and warranty - woofsup2006

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it.

After purchasing our used Santa Cruz from Roger the - discounttile

After purchasing our used Santa Cruz from Roger the vehicle had a slight noise, after bringing it in the service center Anil was absolutely amazing with checking out the issue and ordering the parts and a complementary car wash. Can't express how professional the entire staff was . Best experience ever. Thanks again Everyone. P.S. love the complementary cookies and expresso lol

why does the service take so long at this dealership? - jmarkou

why does the service take so long at this dealership? i was in to have my tires mounted and balanced and so far it has taken over 2 hours. the service desk staff said that he would have me in and out quickly and to wait in the lobby. he didn't ask for my phone number so i was stuck there. After 30 minutes he came out and told me the tires were worn and that they should be replaced and then mentioned some other stuff that could also be done. the total would have been over $1000 dollars and i would have had to wait longer for them to bring the tires in from somewhere else. I said I didn't have the time today and have to be at another appointment. After that everything seems to slow down. If they already have my car in the shop and have looked at the tires why does it take another few hours to get the job done? I'm guessing cause i didn't want to pay for anything extra

Qauison charged an assessment fee before looking at a - Must love cars

Qauison charged an assessment fee before looking at a warranteed issue. Road tested, issue was re produced. Somehow the technician claimed they couldn't re produce the issue. Video of the issue exists. Carrie is an assistant service manager and personable. She has to follow Quaison's unethical decision. Hyundai customer service is remarkably useless. No one appears to be trained in what they sell . The recalls , or campaigns on the vehicle places it into about 10 dealer visits within 3 years.

**Terrible Experience – Misdiagnosis and Client Scam - warsaame

**Terrible Experience – Misdiagnosis and Client Scam Alert** I rarely leave reviews, but my experience here was so outrageous it feels like a public service to warn others. This place is either dangerously incompetent or intentionally deceptive—possibly both. I went in for a fairly light repair issue and was hit with an alarmist diagnosis that turned out to be completely wrong. They pushed unnecessary procedures and tried to upsell me on expensive treatments that had no relevance to my actual condition, not only was the problem minor, but the suggested treatments here would have been entirely unnecessary. This is not just poor service, it's outright unethical. Preying on clients' trust and fears to make money is unacceptable. It’s clear they’re more interested in inflating invoices than actually helping people. I strongly advise you to stay away. Do your research, and if you've been here already, consider getting a second opinion—you might save yourself a lot of money and trouble.

Last month, I went ti Hunt Club Kia in Ottawa just to get - Andre Lieven

Last month, I went ti Hunt Club Kia in Ottawa just to get some help in opening up my two key fobs. Well, for starters, the service desk person put them in backwards (As noted in the first repair invoice), then their attempts to get the fobs to work in that state resulted in the alarm going off repeatedly and xxxxing up my starter. They charged $863 to fix what THEY broke. Then when I came to pick the car up, thye had left an air hose off which my engine run poorly and with unusual sounds, so I had it towed back to their shop to rectify. When I picked it up after that, the second invoice noted that the power steering module was making a funny noise. Of course, they neither fixed it, nor mentioned it to me. I got it towed again to another ship, that quoted $2K to fix the problem, which I did NOT have prior to coming to their gyp shop the first time. Dilawri, a brand of incompetents, thieves and utter moral cretins.

extremely hard to make a service appointment, their call - Farha

extremely hard to make a service appointment, their call system is extremely lousy and bad. You can't reach the right person or department. I have been calling them for the last 3 days after getting my information. and for every time, they kept sending me back to the main phone line. They're very unprofessional, bad customer service, no one knows what they are doing from paper work to receiving calls all people are untrained and unprofessional. even management does not know what they are doing. They need to work on their customer service to get this business going. I wouldn't recommend anyone to this dealership. such a disappointment and waste of time.

I have to wait for 3 hrs for a 1 and 45 minute job. - Mikedspike007

I have to wait for 3 hrs for a 1 and 45 minute job... No details given ahead. No information why it is taking too long and front desk service guys doesnt care or give any updated...

My phone was connected to my car and then something went - nancybouchard

My phone was connected to my car and then something went wrong and dropped me. My husband and I tried for an hour and it would not connect to my car. Sales tried for about an hour as well. Took it over to Steve Emiglio in service and he had it fielded in less than 5 minutes.

I called Kanata Ford and booked an oil change for the - Jeremy L

I called Kanata Ford and booked an oil change for the next day at 7:30am . I couldn't make it so I asked my wife to go. Although she didn't want to go on her day off, I told her she would be in and out as it was only an oil change. When she arrived the service advisor told her to sign the invoice for the work. Turns out they added in a tire rotation and a full point inspection $300. My Bronco is brand new and didn't need any of this. They pulled a fast one on her. I have never owned a Ford nor have I ever been to their garage. I had no idea how unethical and sleezy they are at Kanata Ford. I tried to call the GM 'Jeff' but he hides away from any conflict and won't return any calls. I reported this incident to Ford Canada. The service advisor "Antonio" called me the next day and offered me a free oil change on my next visit for the troubles but told me maybe I shouldn't send my wife in anymore if she can't understand the invoices. Near the end of the phone call he said "ok, I have added $100 credit on your account" I asked how much an oil change was and he said $140 + taxes. The math didn't add up but I didn't want to deal with this sleaze ball any longer. I left a negative Google review after the phone call. The next day the same service advisor "Antonio" called me and asked if I left a negative review on Google. I said "Of course, I did. You ripped us off and others should know. He said, "Well, kiss your $100 credit good bye and then hung up on me. I tried calling the GM of Kanata Ford and apparently he does this to everyone. He won't return calls and avoids all negative feedback on his staff. This place is a circus run by the clowns. I will never buy a Ford again and I will do my service at a local run shop.

They charge unreasonably for services which have never - Mo

They charge unreasonably for services which have never been done. This is the second time when I go to pick up my car for an oil change and they fraudulently charge me for rotation of tires (I changed all 4 tires one month ago and did drive less than 1K before today when they told me they have done rotation…for what for new tires?), service of breaks (which were completely intact when I changed my tires one month ago) etc, cleaning HVAC (for a car which has been driven only 40K) etc. They asked me to pay $1200 for a routine oil change and these fake services. This is my last deal with Lexus of Richmond hill. I also made a formal complaint to Lexus Canada.

Last year in June, we had our 2023 Palisade Caligraphy - Richard Dixon

Last year in June, we had our 2023 Palisade Caligraphy serviced at 16,000kms. They told us it needed a brake service, despite only being a year old with such low KMs (around 10,000m). We had an oil change in January as per the service schedule. Today, after six months and constant phone calls from the dealership, we booked it in for another oil change, again, we get a call that it needs a brake service at a cost of $500. The car has 17,061, so has only done 1000 since the last brake service. Which also cost $500. I told them that this service was done last June and they told me it wasn’t.. When I pick my car up this afternoon (without a brake service) I am taking the paperwork from the last Brake Service and demanding to see the service manager. You need to be able to trust your service centre, am I do not trust Dilawri on Hint Club at all.

I had to visit Gerg Vann Nissan to do oil change and I am - safwat2018

I had to visit Gerg Vann Nissan to do oil change and I am happy with the service I received

My husband brought in his car July 18th to have the air - Mt0926

My husband brought in his car July 18th to have the air conditioner fixed. They ended up telling him the compressor needed to be replaced as it was not working and causing the engine to overheat. He brought it back the following Tuesday (July 22) and they contacted him soon after to say the work was completed. He realized after it had been there that his parking permit for our building was missing- contacted them and was told no one there touched it. Aside from my husband they were the only ones in the car which means it went missing while in to be fixed, but fine, we paid our building to replace it and moved on from that. Then this past Friday (July 25), he parks his car and it starts making a noise and he realizes there is refrigerant fluid leaking from his car. He calls the service department back and was told he could bring it in today at 3:30pm. We took it back and it was looked at briefly only for him to be told he would need to bring it back today (Tuesday). We have an infant and we are currently in a heatwave so that seemed unacceptable to me, especially when it was something that should have been fixed properly already. I went in to explain this and felt very dismissed. I will admit I was very upset about the situation but it was handled very poorly by the department. We were told there were no techs to check AC until today and even then if a part needed to be ordered, they don’t get them delivered until Wednesday so we could’ve been almost a week before this was even fixed. We were offered a rental car at $40 per day- meaning we’d need to pay $200+ potentially when it was their mistake in the first place. We took his vehicle elsewhere the same day and it was checked for leaks which were not found but the tech did see his refrigerant was only half full- meaning it was not properly serviced to begin with. That was filled and checked properly and he has now been driving it since then with the AC on with no issues. Needless to say, we will not be returning. Very disappointed in the lack of customer service.

My vehicle went in for a recall issue, it has been there - bennerjim5

My vehicle went in for a recall issue, it has been there for over a week now. The parts keep on being delayed, so a 2 day job has now taken 1 week and counting. I did get a loaner, but don’t feel comfortable driving it. My service advisor Brittany has been good, but overall I have recieved a run around. Next vehicle will not be purchased at this dealership, this has been my 3 rd strike!

Bought a new car in March. - MJ

Bought a new car in March. A few weeks after, I had to jumpstart my car several times so I brought it to Service. They inspected it and said everything was fine, that it was probably the way I was using the car that was draining the battery. They told me I had a new battery and that it was fine. They also tried to convince me that jump starting my car 2x/month was considered normal. After that visit, I also realized that someone had opened their door on my car and that there was a dent. The following morning, my car wouldn’t start, so I decided to bring it to a different dealership. The different dealership discovered that according to the serial number, my battery had not been changed and that it was failing their test. They also saw that damage was done and that it needed to be repair. I have contacted Ogilvie and they offered a free repair but I said that I did not trust them anymore since I had been lied for three different things and insisted that I wanted to do it at a different dealership and get a refund for that repair. They refused.

Dealer failed to fix our vehicle after they admitted - stronge.aaron

Dealer failed to fix our vehicle after they admitted their techs completed a substandard transmission repair. Vehicle was purchased new here. Was also conned into extended warranty. After first replacement transmission began to leak, it was taken back to them. They added fluid and put off replacement to put warranty claim in for a second transmission. As it turns out, their techs had over torqued the first replacement and caused a crack in the casting. They knew that the claim would be denied because they have to return all warranty parts to Mitsubishi for study and engineering. They decided to internalize the repair. They had the vehicle for approximately 6 weeks. Their “in-house” fix was to apply JB weld over the crack to cover their flawed work. When a claim was put in at another dealer, they declined it - saying it had been tampered with. THIS DEALERSHIP SHOILD HAVE REPLACED THIS AS IT WAS THEIR TECHS THAT CAUSED THIS FAILURE. They hid behind the fact that Mitsubishi Canada was not willing to pay for Bankstreet’s substandard repairs. DO NOT BUY A VEHICLE OR TAKE YOUR VEHICLE TO THESE SCAMMERS.

Went in with a broken shock on 2 yr old Tuscon. - bob570dearborn

Went in with a broken shock on 2 yr old Tuscon. Was told ALL warranty work has to be approved by head office before parts ordered. Been waiting 8 calender days and no return call made to me regarding status. Ive called in 3 times during the 8 days. My advisor has been off for 4 of them I was told he will call me on Thurs. He did not call me. Asked for service manager. |Told he is in a meeting at 4.38 pm. Now told my advisor will call me on Saturday. Like hes called me before??????? Broken shock my fault. Very disappointed with lack of customer service and the long warranty deciding time. Will definately affect my next purchase.

Bad service department experience. - Cookieman

Bad service department experience. Was told how they did their billing based on actual time versus predetermined book pricing by job. Spent a long time on the phone before booking my service appointment. Was made to feel satisfied that I wouldn’t get billed for the predetermined book time if the job was completed sooner. That did not happen. As soon as I brought the car in the service guy was billing me for the booked time before the car was even looked at. I told him to go get my car because I was leaving. I was fuming that I was mislead and wasted a whole morning away from work to deal with this nonsense. One of the service ladies saw that I was about to leave and came over to see what the problem was. I told her I was furious with the way this all went down. I was mislead. I wasted a few hours away from work to get nothing done. She said she would talk to the Denice manager. That’s the last I talked to anyone from this place.

Terrible Service and Attitude. - ml

Terrible Service and Attitude. Zero empathy or willingness to make things right. My daughter purchased a brand new 2024 Kia Niro Plug in Hybrid from Boyer in Belleville specifically to ensure she had a new reliable car given that she has a young family. 2 days ago the car wouldn't start. Kia Roadside Assistance arranged for it to be picked up and taken to the dealership. They advised that they will not be able to do a diagnostic on this vehicle for 5 more days. They have a total of 4 loaner vehicles but these were not available. In speaking with Daniel - the service manager, he indicated that he could neither move up the diagnostic timing, nor authorize an additional loaner vehicle. He did acknowledge that he had the authority to do so. Having a dependable vehicle is critical at any time, but it's particularly critical when you have a young family and need to get to appointments, activities and run errands. Despite knowing these extenuating circumstances, Daniel held firm and demonstrated no empathy for the situation. He held fast to "we have other scheduled appointments" and "I can't accommodate your request". Certainly not the way to build lifetime customer value. Choose your dealer carefully and ensure that you understand the service reputation of the dealer you're purchasing from. Voicemails left with ownership/GM level contacts seemed to prove fruitless in trying to get help as well. I suggest you think twice before purchasing from Boyer. Happy to update this post if there is any improvement/resolution.

I have twice called the service manager, as recommended - bsadler42

I have twice called the service manager, as recommended by Honda for the issue I'm having, and he has never returned my call. Not professional. That's what I call bad service. When we have trouble with the car we're driving and we bought a Honda because it's supposed to have such a good reputation it's really depressing to find that you've been bamboozled. My windshield has cracked twice since I bought it without anything hitting the windshield and Honda washing it's hands of responsibility.