1,566 Ontario Bentley/utils/common Service Centres

New management won't honour a deal I made with my - jjmaknight

New management won't honour a deal I made with my purchase! Bad customer service

I brought my Ranger in for a soft Brake pedal. - 45red

I brought my Ranger in for a soft Brake pedal. I was told "Everything is in Spec" and there is nothing they can do. Not satisfied with what I consider unsafe brakes, I did a little research on-line and apparently this is a huge problem with this vehicle. I found a video on how to fix this issue. I sent it to the Service Department at Paul Price Ford and asked them if they could carry out this fix for me. they said sure bring it in next week. Well I brought it in again, and again they told me the same thing, "It's all in Spec". My question was "Did you actually do what was asked you to do?" No they didn't. they did they dame thing as the first time which was SFA. Complete waste of 3 hours. If you want work done that you ask to be done, DO NOT TAKE IT TO PAUL PRICE FORD.

I wouldn’t trust these guys to fix the chain on my - Disappointed Owner

I wouldn’t trust these guys to fix the chain on my bicycle. I brought my truck, which I had purchased there a few years before, in to fix a tire that was unsafe. I told them I only had a hour as I had to be home to get my daughter from school. More than 2 1/2 hours later instead of fixing the tire they did all the recalled stuff, which was minor, without my permission and then sent me on my way with an unsafe vehicle and told me I would have to make another appointment to have the tire fixed. Just brutal!

Had an appointment for a recall at 2 pm. - smith_debbie12345

Had an appointment for a recall at 2 pm. Waited until 2:53 until CRV was taken into the garage. No one came to ask me if I wanted to rebook on another day. I asked half an hour after waiting and was told they were behind. No one kept me updated at all.Usually service is on time but not this time

I was having some trouble with my brakes on my 2006 RSX.... - cheryl999

I was having some trouble with my brakes on my 2006 RSX. Bobby was very helpful and patient and explained the need for regular servicing on the brakes. He also explained the common problems with the brakes on this particular model. I was fully confident that he knew what he was doing and I was able to relax and enjoy my book in the comfortable waiting area while my car was being serviced. The final cost came in below what was quoted and the work was above what I expected. I will recommend this service centre to anyone who owns an Acura. Thank you for the terrific help, Bobby!!

Good people deserve to be recognized my service advisor... - Linda

Good people deserve to be recognized my service advisor Matthew went above and beyond to ensure Excellence was result in service. Thank you to Chris his Boss for leading the team by example and setting standards to make sure guest are not just satisfied but he went beyond expectations! I would recommend Performance Mercedes in St. Catharines for servicing your car! A happy customer Linda Bush

Had some medical Marijuana oil missing out of my car from - gschlott66

Had some medical Marijuana oil missing out of my car from this dealership, will not go back, and I've been a customer for over 10 years

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

Sales people are great, however service is not what I - prestonparrott1956

Sales people are great, however service is not what I expected for thousands I spent on covering any issues that comes up. Road side assistance might be alright but not if you have a nail in your tire and you have to wait for a new tire. You might be without your vehicle for a few days while they order a new tire. You can't bring it there because there's no loner vehicles available. So maybe they will throw a spare on your new Lincoln, but you might as well cancel all your travel plans for the long weekend since you only have 1 spare. I probably could have got the identical service without spending almost $9000 on some kind of special Customer service! Still waiting to hear back CS. to find out a satisfactory solution

Never will i deal with these lowlifes again. - Mrs Ribinson

Never will i deal with these lowlifes again.It hurts after the many years i entrusted them with my car that they started to finesse me. 50-100 part 5x more to put it in.When i asked a manager being a senior if he could give me a break i see they charged me 150 more.The lesson learned? I had 5 hondas and NEVER EVER had a 1- 3000 repair Folks save yourself some cash and avoid this dealership unless your name is Trudeau.

Service - Gen

The employee at the service center were very friendly and welcoming. The service was well done and in time. I had a good quality loaner car.

I recently bought a used Mercedes from a Toronto dealer - Azroadtrip

I recently bought a used Mercedes from a Toronto dealer but I live in St. Catharines. I was hesitant to book service at Performance in St. Catharines, worrying that they might not be very cooperative since I bought the car in Toronto. I WAS TOTALLY WRONG !!! I got very well received by Ryan in service and got lots of great help from Victoria with the Mercedes computer and the associated phone app. The moral of the story is “ if you make one customer happy, they’ll tell 3 of their friends ….. but if you make them unhappy they’ll tell everyone they meet !! “ Thanks !! Wayne Casselman