1,566 Ontario Bentley/utils/common Service Centres

Good service but lost a sales opportunity - RC

Was in for service for my 2014 Beetle GSR today. While waiting I asked receptionist if there was an Atlas in the showroom. She directed me to the one in the showroom. I opened doors to check it out. Looks really nice. Was at dealership for two hours and nobody approached me about my interest in the Atlas. Im looking at replacing my Acura MDX and I already have 4 VW’s including a ‘68 Beetle and a ‘74 Westfalia. I have been in sales for 20 years and I’m surprised that no initiative was taken to at the very least ask if I wanted any more information.

EXCEPTIONAL! - Shelley B

EXCEPTIONAL! I was stranded in Newmarket on route up north for the long weekend. My wheel bearing went, and my car was leaking transmission fluid. I walked into Newmarket Nissan, off the street, Friday morning of a long weekend, no prior relationship and was treated like Royalty! My needs were tended to, we had a plan for my car, and I was off within a few hours in a rental arranged by Bree in the service dept. She is an AMAZING, caring and exceptional customer service rep. Her attention to myself and my car were great, she went above and beyond to help me and get me on the road again!! I left in a rental, that Bree arranged and she followed up with me after the long weekend and informed me the update status and repairs on my car. Although disappointed that Nissan Canada did NOT stand up to the Extended Warranty that I purchased a year ago when I bought my NIssan Versa, no fault of Bree who went above and beyond to try and get my repairs under the extended warranty. I would go back to Nissan Newmarket for any new car purchases, but would really consider the price of the Extended warranty and what is actually covers. Thanks again Bree for all the you did for me!

Once again the team at Newmarket Volvo has demonstrated... - George

Once again the team at Newmarket Volvo has demonstrated how capable they are of providing excellent service. I was there this week and got work completed in less time and at a lower price than they quoted. As always, a dealership I am glad to know about. Thanks for a great job well done. George, Collingwood

TL;DR - if you buy a used vehicle here, immediately have - Cheryl

TL;DR - if you buy a used vehicle here, immediately have every little thing checked by your own mechanic. I purchased a used Jeep Gladiator in December 2024 from New Roads CDJR. When I picked it up, everything seemed fine until I got it home a realized the parking brake didn’t work and didn’t hold the vehicle - as it should to pass a safety. My husband called and spoke with Candice, one of the service advisors. She spoke to the shop foreman who was a little rude and stated it was fine. We decided not to bring the truck back to the dealer as we live almost two hours away and we didn’t think it would be properly taken care of given the way it was handled over the phone. Fast forward to last week, July 19th. The truck was due for a brake service, as I had noticed a slight squeal when braking. We get to driver’s rear caliper and notice whoever did the brake work last has put both outer pads on that caliper. The outer pads have a little rivet like nub on them, which was pushing up against the piston in the caliper. This rivet had BROKEN the piston, which is something that should have been seen on safety - this is a concern as the piston could have come out at any point and I would have lost braking ability. When I called the dealer, I again spoke to Candice, who spoke the shop foreman again. I was told this couldn’t have happened, this must be our fault. She then when on to say the brakes were done by the previous owner of the truck, not at the dealer and it’s something they didn’t check for safety. I have a few issues with statement, first being brake emit being properly checked for safety. Second being how were they not checked if the safety was done with the new MTO tablet that requires pictures? The dealer wouldn’t cover anything, I ended up paying almost $300 for a new caliper for someone else’s mistake they didn’t even check or take ownership for.

Brought my vehicle to the dealership to replace a broken - Disappointed

Brought my vehicle to the dealership to replace a broken turn signal and thought I would allow them to do my oil change while it was there. Only to discover the following day, the cover plate was not screwed back on securely and began to drag on the floor. Ruined my weekend plans as I had to return on a Saturday morning to get this fixed. No attempt to make up for the mistake except to offer a car wash. What ever happened to customer service? Not planning to bring my vehicle back here unless I really need to.

Great car, bought for my wife to replace her subaru, the - howard

Great car, bought for my wife to replace her subaru, the sales experierence was great this time, walked out trying to buy a used car 2 yrs earlier. The issue I have is with service and the constant up selling, my wife went for regular scheduled service, they tried to talk her into "maintenace service" @ $450.00, fast forward to 20k service and now the car needs front brakes to the tune of $1000.00, had we done the "maintenance service" quote "they might have been able to go to bat for us" to have the brakes covered under warranty, no such luck now. Since when do brakes only last less than 20k km? They typically last 50k minimum and I have a 2017 jetta that still has it factory brakes at 104k km. Be very carefull when having any service done at this dealership, i/we will NEVER ever go back there for service.

On top of being overcharged on minor repairs I recently - lisasstlhr2

On top of being overcharged on minor repairs I recently had another problem through my own mechanic who tried to get a part from them which turned out to be non existent and unobtainable!! He called them to get a shifting cable for my 2015 jeep Cherokee and was told they would have it in the next day which was a Saturday morning and they made him pay for it which came to $50-$60. He paid for it and went in the Saturday morning to pick it up and was told they didn’t have it and wouldn’t be getting it in at all. When he told them the situation they said “what do you want me to do it’s not my problem and too bad”! He asked for his money back and they denied him the money returned and said once again that it’s not their problem! I called up jeep Canada and found out that they stopped making parts for my car a while ago!! So the dealership lied to him knowing full well the situation and even took a payment for something they knew they couldn’t get!!!! This dealership should be under review for its shoddy work and its shady deals!!! Terrible service terrible customer service and care!! Jeep of Canada is now looking into it for us!!!

Went in for a $105. - clattenburg.mc

Went in for a $105.00 oil change with a 10% discount off letter from the service manager. When I showed the letter clearly stating 10% discount, he adjusted the bill to 5% off labor and 5% off materials calling that 10% discount. I paid $121.82 total with tax with the 5% and 5% discount. When I got home, I never received a copy of my invoice, so I called back to the service manager and questioned him about the discount. I was tolled 5% on labor and 5% on material equals 10% total and was very adamant about it. I guess that's some kind of new math. I had to call twice to get my receipt and finally got after the second call 4 days later. Looking over my invoice I have no idea how everything came to the total of 121.82 with taxes with any kind of discount. I have purchased 2 vehicles from this dealership and can't bring myself to going to that dealership again because I feel that they are not straight up with customers. Sure, it's only a few dollars but what about people that spend a few thousand dollars and are supposed to get discounts. Are they being confused with all kinds of jargon to confuse them.

I have been dealing with Niagara Motors since 2013 when I... - walton_55

I have been dealing with Niagara Motors since 2013 when I purchased my 2013 Buick Encore. I can honestly say they have provided exceptional service from day one. Any issue I have dealt with they have handled in a professional, honest and extremely friendly manner. They provide an atmosphere of honesty and comfort while treating all customers equally deserving of the best service possible. They have always supplied me with means of transportation when required and have always gone the extra mile to assure my satisfaction. Hats go off to every employee from sales people, clerical, parts, service, managers to dealership owners.

Windsor Nissan is a DISHONEST dealership. - silviaandtony

Windsor Nissan is a DISHONEST dealership. Do NOT go here. Do not waste your hard earned money here.

Worse experience ever! - Disturbed

When looking to purchase a new Jeep patriot the sale person was no help at all. They only had black ones and we wanted colour. Was sent on our way with no help, left to fend for ours selves we found a nice orange one in Sundridge. Now dealing with the do the bare minimum service department is a nightmare. Seems they did minimum work to hold off till the warranty was up. Jeep less than 5 years old now and we have been fighting for service the whole time!

I have had no issues at any one dealership ever until I - Carhub Victim # 535

I have had no issues at any one dealership ever until I engaged with North York Chrysler for my Jeep Wrangler. Living in North York, I had alway’s shopped around for oil change prices due to warranty on my brand new vehicle. Different Dealerships would provide different quotes and prices which can vary from $20-$50 dollars. This dealership, Carhub North York Chrysler (NYC) has been used once in December 15 2021, and once on December 6th 2022. Both times, I have received subpar service to borderline rude. Please read below of my account of the deplorable ‘service’ they provide to customers. Dec 15, 2021 - The service desk does not want to get up and assist you standing their for at least 15 minutes. When service is being done, it took several hours to get an oil change done, with no offer of shuttle, uber, or estimated timeline. I wish I could have recorded the snarky, rude and annoyed tone of the desk. I can see in reviews this is not a one time event, and a common theme here. Dec 6, 2022 - Price shopping for Oil changes, NYC beat out neighbouring dealerships so I happily brought the printed out quote they provided me few days ago, and my vehicle to get an oil change. This time, they offered and provided an Uber shuttle to my home 10 minutes away. During vehicle service, I received yet another text message from (Direct Quote) '[Redacted] - Disel synthetic oil and filter change is approximately $275 + tax….Are we okay to proceed?…Best Wishes, [Redacted]" With the time, dedicated to quoting, booking, and taking a day off for service I had no choice but to accept the quote that went from $289 tax in, to $310. Later that week I received a text from staff from NYC asking for a review based on my satisfaction of service. I reviewed that I am disappointed how pricing can change on a whim, and the rudeness of staff. December 13, 2023 - A week ago I booked a service appointment for my Jeep Wrangler, that was having Death Wobble Issues. at 48’000km’s it was well within Warranty, and again I planned on taking a day off to get this issue rectified, along with a Urgent Vehicle Recall. Online booking through Carhub was successful and I eagerly awaited my appointment as the vehicle was unfit to drive due to mechanical error. Dec 13 2023 - I receive a phone call at 9:11am and a voicemail was left. It was 'staff' advising that ‘ there is no body shop on site so we are unable to provide service to your appointment tomorrow’ Dec 13 2023 - I receive a text message from 'staff' via Carhub NYC at 9:40am (direct Quotation) “...It has come to our attention that on your last visit on December 6th 2022 you indicated displeasure with our services and our service centre team. We can no longer fulfill your vehicle service needs to your satisfaction. Therefore, as of December 13 2023 Carhub cannot retain you as a client. For this reason, we suggest you select another Chrysler service centre to provide vehicle-related services. We apologize for any inconvenience this may cause. Thank you for your business over the past year. We wish you all the best for the future” Dec 13, 2023 - I reply,(direct Quotation) “your telling me this one day before an appointment I made a week ago?…someone to call me please” December 13, 2023 - 'staff' Replies; (direct Quotation) “We have been trying to reach you by phone and let voicemail” I immediately called back to speak about this issue, and was advised that she was just passing the message and a manager will call me. On December 13 2023 - Manager Team calls and advises, amongst other things, ‘I read your feedback….and we have a right to choose our customers.” Incredibly disheartening, disbelief, and shame on your service and how you dealt with the your customer service. Do not ask for feedback via a survey to assist you in correcting your own shortcomings during service, and use that as a means to deny service to customers that purchased your brand, under warranty. I will never recommend your Dealership.

Amazing!!! - Ladan

Service staff are very friendly, knowledgeable and go out of their way to help. I've been coming to this dealership since Nov 2015, and can say with confidence that each time has been better than the last and not even one issue that I can mention. My regards goes to Leo (Leonor), Jon and Heather, not only they have knowledge, their customer service is excellent and above average (this comes from a person who works in customer service herself). They amazed me even more by remembering my name and calling me by my first name as soon as I walk in!?! Thanks & Keep up the good work!!!

If I could give 0 out of 5 I would Awful awful awful... - tomsonquarterhorses

If I could give 0 out of 5 I would Awful awful awful experience In the end this experience is going to cost us THOUSANDS Absolutely no communication on their end

Sketchy, If Not Illegal - Matt

Living in town, and wanting to buy local, I contacted Northern Ford for a quote on a specific truck. Of course, they didn't have it anymore and quoted me on something kind of similar. Living in a town with many older ones who either can't, or can't be bothered, to look for a good price, I'm sure Northern Ford gets away with their insane prices, but for me, a short trip out of town to save $2500 was well worth it and so I took my business elsewhere. Then things got really ugly. I took the truck in for warranty work and they refused to honor the warranty. They also refused to explain why in writing. I was told to "take it back to where I bought it." Oh and did I mention they charged my credit card without permission? Awful. Stay away.

I recently brought my car in to Northern Honda for a - Danikest

I recently brought my car in to Northern Honda for a brake job and maintenance. As usual I received excellent service! I was offered to be driven wherever I wanted but I preferred to sit and read. It’s a very relaxing environment and I was there for about 4 hours however, it certainly didn't feel like it. Excellent coffee, fresh apples, and employees reaching out to assure everything was ok. I also received a very informative video from Service Advisor Benjamin Moreta of why I needed my brakes and pads changed. They also washed my car which I truly appreciated. Thank you! I love dealing with Northern Honda! I have confidence I’m in good hands!

I have been to this dealership three times over the past... - Gstewart68

I have been to this dealership three times over the past four years. NOT because I've been satisfied with the service. Because I live in a remote area even though its the CLOSEST mazda dealer, it still a 4 hour drive away. My first experience was 4 years ago, so details are quite vague and I can't honestly say all would be accurate, so I'll simply say it was satisfying and felt I was overcharged for what was done-don't we all... My second experience was for a damaged air pressure sensor in a tire. My tire had a flat, so I took the tire to my local garage. They told me I had damaged the sensor during the flat and would continue to leak out a split in the stem.. Filled up, the pressure would hold for a couple weeks. Next time in SSM, I had them look at it. They took off the tire and severely damaged the stem. Not having one in stock, they put some kind of black tar as a patch and told me they would have to order one in for the next day. I wasn't staying the night so no point. I left the dealer with a full tire and 1 hour later my tire was completely FLAT. I called the dealer and was given parts and service managers phone number at home as it was now past 5pm. I explained I had to drive home that night and asked if there was anything he could do as obviously they had made my small problem MUCH worse. He said there was nothing that could be done and apologized. I drove home that night, stopping every 30minutes to rein folate my tire. Brought it to my local garage and there is where I found out what had happened. They simply put in a new regular stem and charged me 5 dollars! I just had to live with a constant low pressure light on the dash, which I was glad to do. Third experience was just yesterday. I called in the morning and made an appointment for 2pm, but he said try to get in sooner. Showing up at 1:30, I was directed to a rather unfriendly service employee. I conveyed my thoughts and observations with my car and he quickly dealt with me and stated they would call my cell when they had completed an inspection and before commencing any repairs. Also telling me nothing could be done about my failed air conditioning as their machine was broken...not good in JULY! I was asked to wait for a shuttle who would take me to an appointment I had in town. After 20 minutes waiting he gave me an old, tired looking mazda pickup covered in advertising and stains throughout the interior. Obviously it was the vehicle used by service employees for running errands....I was not impressed, but already late for my appointment, I took it. Two hours later, I called them and asked what the situation was with my car. They said the mechanic was just about to take a look at it. After shopping I drove to the dealership. It was now 5pm and everyone was gone but the very same parts and service manager I had dealt with in the past. He had tried calling me 5 minutes previous to my arrival and left a voicemail stating he was closing shop for the night. He started by telling me they had not found the time to do any work on my car. They knew I was driving back home that evening as soon as my car was repaired!! He told me the brake pads that were installed previously were NOT installed properly and they had caused some damage and of course needed to be replaced. He changed his story very quickly when he realized it was his mechanics who had changed them! They had to use a different brand of brake pad from another supplier in town as once again, I was in a hurry and couldn't wait. The manager had just assumed I had them done elsewhere! When I told him I expected that repair to be done for free as it was their fault. He said "Look, if you're not happy with the service we provide, (pointing to the road) then take your car and get out of here!" and that's EXACTLY what I did. I fully intend to contact the head office of Mazda with my complaint and see if they will make this right and cover the cost of that repair. I will NEVER, EVER step foot in that dealership again!